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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, most reviewers were somewhat happy with their experience overall. Many customers are very satisfied with the product's quality, noting positive results such as reduced hair shedding, thicker hair, and new hair growth. People frequently recommend the product, with some calling it "life-changing" and effective for various hair concerns. However, a significant number of people were dissatisfied with issues related to their orders, subscriptions, and payments. Many reviewers reported issues with subscription management, including unexpected charges and difficulties with cancellation. Some customers also experienced problems with order fulfillment, including missing items, delayed deliveries, and incorrect products being sent.

What people talk about most

Product

Customers had ambiguous experiences with the product. Many reviewers praised its effectiveness, reporting new... See more

Quality

Consumers find quality to be positive, with many reporting that the product works and delivers on its... See more

Order

People report negative experiences with order. Many customers express frustration with unexpected... See more

Subscription

Customers consistently express dissatisfaction with subscription practices. Many reviewers report being... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting unauthorized charges and subscriptions... See more

Reviews shaping this summary

Rated 3 out of 5 stars

EDIT 5th jan 2026 I have received product after about 7 days. Adequately packaged and am going to give them a trial for 2 months. Customer service did get back to me after xmas offering t... See more

Rated 3 out of 5 stars

The shipping is ridiculous. It took more than 2 1/2 weeks to get the product. When it arrived, missing bottle and torn package. I got 2nd shipment and it was worse! Hope after using the product it's... See more

Rated 3 out of 5 stars

The auto ship is automatic and not straight forward to cancel. Do not think that you don't have it if the website says you have no orders. EDIT: Was able to cancel the auto ship before the order wa... See more

Rated 4 out of 5 stars

The softgels were just starting to do the trick. I was seeing less shedding and My hair seemed stronger. Unfortunately I have to stop my subscription due to other health issues that these supplements... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Hair care redefined with simple, natural & clinically-backed ingredients.


Contact info

3.1

Average

TrustScore 3 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

So I purchased what I thought was a one…

So I purchased what I thought was a one off order with this company. What I didn’t know was that they signed me up for a subscription that I didn’t agree to. It was only when I noticed a second payment from my bank account that alerted me to this scam. No emails in relation to subscription, just taking money out of my account without my permission. I’ve had to report it to my bank as fraudulent to try to get a refund. Don’t buy from these, they’re scammers!!!

February 19, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hey There

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 5 out of 5 stars

I know that there are a lot of bad…

I know that there are a lot of bad reviews on here, and I was skeptical to purchase, but I have never had a problem.
I got my product in a reasonable timeframe, the product worked excessively well and stopped hair fallout, and when I changed address I couldn’t get in the website to update, so I emailed them for help, and they proactively followed up to make sure I was able to do what I needed.

Honestly, game changer of a product for me and I will keep using.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Signs you up to a subscription with authorisation

Signs you up to a subscription with authorisation! I purchased a three month trial for £50.97… and then a month later £53.97 came out of my account. Still had no response to requesting my money back!

February 19, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Rachel

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

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Rated 1 out of 5 stars

This company is a sham!

This company is a sham!! They set you up with a subscription. They don’t respond to messages and they delete your social media comments asking for a reply.

Do not trust them.
I will be reporting them to trading standards UK

Dont order in the first place is my beat advice

February 18, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Natalie

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 5 out of 5 stars

I made an impulse purchase and then…

I made an impulse purchase and then decided that I didnt want the order.

I contacted customer service who cancelled the order for me and issued a refund promptly. They also cancelled the subscription that I had inadvertently signed up to.

No drama, no issues, just very pleasant customer service.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

DON’T BUY FROM THEM … Absolute…

DON’T BUY FROM THEM … Absolute scammers. Disgraceful how they enter you into subscription without your consent and then use delay tactics to stop your attempts to withdraw from the so called agreement. What comes around will go around. They will see consequences of their actions. DON’T BUY FROM THEM

February 19, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Farnush

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 4 out of 5 stars

I'm using the serum in conjunction with…

I'm using the serum in conjunction with Flo brush and taking a pumpkin seed/saw palmetto gel capsule from another company. I also take a daily Lambert's florisene tablet as receommended to me by a trichologist and I micro-needle my scalp once a week and apply a hair growth oil afterwards. It's impossible for me to pinpoint which of these is the most effective but the combination is definitely working. My hair thinned from a combination of ill health, medication and unfortunate genetics. Since I started the regime I now follow, my hair is definitely thicker and I no longer feel I have to hide my thin patches with hair fibres.

February 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Automatic subscription

The initial order was delivered fairly promptly however I didn't read properly that it was an automatic subscription. They took my second payment on 22 January and I'm still waiting for them to arrive having been dispatched 24th January. They've been stuck in transit with Evri since 29th Jan and no suggestion of where they are on when they'll be delivered. I just want a refund now to be honest and my requests are being ignored.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Very sneaky misleading subscription

Very sneaky misleading subscription
I had no idea I had signed up for a monthly subscription
Do not use very unprofessional company

February 17, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Meg,

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

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Rated 1 out of 5 stars

Absolute scammers these lot

Absolute scammers these lot. Sign you up for a subscription without telling you, then even when it's been cancelled they reactivate it without your permission. I contacted them within seconds of the payment going out and they used evasive and delaying tactics deliberately for days until after the fraudulent order had shipped. They're now telling me I can return it once it's arrived. Absolute scam and shysters.

February 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Stay Away - subscription scam website

Think twice before ordering from here. At no point did I agree or sign up to a subscription nor have any email from them to confirm I did. As the item was dispatched they offered a 25% refund - i replied highlighting i did not set up a subscription in the first place, that i immediately replied to state this but I received no response until aftet the item was dispatched- of course then 'too late'. I've heard nothing from them since. It's shocking that companies can get away with this.

February 13, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Vicki

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 1 out of 5 stars

Awful Customer Service

I ordered the the pumpkin seed oil on recommendation from a friend. I did notice a difference in that my hair was not shedding. In November I received an email to say there was a problem with my card and kept receiving emails to that affect. I emailed them and was advised to reorder which I did. My original order/subscription was £26.98 per month. The new order cost me including postage, which I didn't pay for before was over £70. The long and short of it is they would not give me any refund unless I returned one pot of the capsules which I probably would of needed to pay the postage. This would not of happened is there was not a error their end (which they did admit to). Product worked - customer service rubbish !

February 12, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Yvonne

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 1 out of 5 stars

Unauthorized charge after cancellation.

Unauthorized charge after confirmed cancellation. Account showed no subscription at the time of charge. Support appears automated with no help whatsoever, had to dispute with bank. Shady practices and zero accountability. Avoid at all costs.

February 7, 2026
Unprompted review

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