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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, most reviewers were somewhat happy with their experience overall. Many customers are very satisfied with the product's quality, noting positive results such as reduced hair shedding, thicker hair, and new hair growth. People frequently recommend the product, with some calling it "life-changing" and effective for various hair concerns. However, a significant number of people were dissatisfied with issues related to their orders, subscriptions, and payments. Many reviewers reported issues with subscription management, including unexpected charges and difficulties with cancellation. Some customers also experienced problems with order fulfillment, including missing items, delayed deliveries, and incorrect products being sent.

What people talk about most

Product

Customers had ambiguous experiences with the product. Many reviewers praised its effectiveness, reporting new... See more

Quality

Consumers find quality to be positive, with many reporting that the product works and delivers on its... See more

Order

People report negative experiences with order. Many customers express frustration with unexpected... See more

Subscription

Customers consistently express dissatisfaction with subscription practices. Many reviewers report being... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting unauthorized charges and subscriptions... See more

Reviews shaping this summary

Rated 3 out of 5 stars

EDIT 5th jan 2026 I have received product after about 7 days. Adequately packaged and am going to give them a trial for 2 months. Customer service did get back to me after xmas offering t... See more

Rated 3 out of 5 stars

The shipping is ridiculous. It took more than 2 1/2 weeks to get the product. When it arrived, missing bottle and torn package. I got 2nd shipment and it was worse! Hope after using the product it's... See more

Rated 3 out of 5 stars

The auto ship is automatic and not straight forward to cancel. Do not think that you don't have it if the website says you have no orders. EDIT: Was able to cancel the auto ship before the order wa... See more

Rated 4 out of 5 stars

The softgels were just starting to do the trick. I was seeing less shedding and My hair seemed stronger. Unfortunately I have to stop my subscription due to other health issues that these supplements... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Hair care redefined with simple, natural & clinically-backed ingredients.


Contact info

3.1

Average

TrustScore 3 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent results, great product, very positive experience

I started using these pumpkin seed oil with Saw Palmetto capsules because I was concerned about losing hair while losing weight. I have not lost ANY hair after losing over 40 pounds in a little over 3 months! I’ve experienced NO SHEDDING!

The stuff works! I looked into other less expensive brands but they do not have the same dosage of pumpkin seed oil & Saw Palmetto, so I will be sticking with this brand.

I was able to adjust the subscription to less frequent delivery because I purchased multiple bottles upfront, therefore I did not need a replacement bottle within a month. You can change the date of the delivery as you want.

I had no issues with the subscription, am getting great results and I feel this product is well worth the price.

March 4, 2026
Unprompted review
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Rated 1 out of 5 stars

This company is a huge scam

This company is a huge scam. Do not order.

They delivered my order to the wrong address. After a month of arguing, they agreed to send a replacement, but then still charged me for it. Unbelievable. This company is a huge scam.

March 4, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi karenrenteria,

thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 1 out of 5 stars

don't trust with personal data

I subscribed and used the product for 3 months. It was effective, I was keen to continue but around xmas they emailed me to say that my payment method wasn't working and needed to be updated. My card was fine with other retailers, but I tried anyway, no luck. Tried another card, no luck. Contacted customer services who suggested I make a new subscription and then cancel the old one, which seemed like an inelegant solution at best and exposed me to the risk of paying twice so I didn't do this. Asked fir alternatives, they said it's okay because they can see I made a new order and it had been delivered - I didn't and it hadn't. They then shared the email address of another customer to verify my order. I told them that's not me, they then sent that woman's full name, email and home address. At this point it's clear they're not au fait with GDPR and after that clear breach of data protection I've just asked them to delete me from all databases and unsubscribed from their mailing lists. Honestly it's been like a comedy of errors except it's not funny, they've wasted so much of my time (the email thread was 18 messages long when I cut it off) and exposed another client's personal data. Do not use.

March 3, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi

thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 1 out of 5 stars

Be Aware

I bought the product on a buy-one-get-one-free deal and did not notice that I should remove the subscription button. This is not acceptable ! So I managed to cancel my subscription (not easy) and delete my debit card. I hope it will work. This morning I received the tracking information, and the product comes from CHINA!!, so be aware.

March 3, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Ana

thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 1 out of 5 stars

They took money out of my account…Do not believe the marketing techniques of this company

They took money out of my account without my agreement

February 25, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Trish

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

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Rated 1 out of 5 stars

A scam

Never arrived and although I contacted the team and they reassured me it was one time purchase, I was charged again one month later .. that's about 200 dollars while got absolutely nothing. I had to go for a dispute with the bank and got my money back

January 28, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Heba,

thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. Believe me, when you purchase once, they’ve got a hold on you. They take money every month from your account, even when you tell them over and over again that you don’t want them they still do it. I got my bank to block them. In the last 18 days they have tried to take the money from my account 9 times. Its fraud. I have cancelled the unwanted subscription numerous times and they still tried to take my money out

February 28, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Sheilsy

thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

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Rated 1 out of 5 stars

Same story as a lot on here

Same story as a lot on here, and I should have come here first. I purchased what I thought was a one off product, which didn't work in the slightest anyway. Unbeknown to me that I was automatically put on a subscription. I didn't realise until my bank statement alerted me. I immediately emailed the company twice as there were two different contact emails you could use and they claim you can get a refund before dispatch. To then have no email back at all, no refund and they still sent out the product again!. Scammers!

February 20, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Liv

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 1 out of 5 stars

PLEASE BE VERY WARY OF USING THIS COMPANY

One very unhappy customer here - I would like to share my experience with this company:

Unfortunately this product didn't work for me, which is very disappointing in itself, but I understand that sometimes happens - what I feel really upset and manipulated over is that Bloom and Bond have refused to uphold their promise of a full refund after 90 days if the product doesn't work. It was on that basis that I tried the product, knowing that I wasn't potentially going to lose my money- I was happy to take the risk of it not working as long as I could get the money back if it didn't work for me.
However, although I put my claim in correctly as stated in their terms and conditions, between 90 days and 120 days after first use, they have used delaying tactics and promises that it will be looked in to etc etc and are now saying they won't refund me because the time limit is up. I can't count how many emails there have been back and forward between my first request at the beginning of January and now.
I am truly appalled at the amount of different excuses they have come up with for delaying, and I wanted to make sure that other potential customers are, at the very least, fully informed of this before they too part with their money.
Having checked on Trustpilot I can see numerous other people have had issues with their customer service. I wish I hadn't believed their false promise of a full refund but I really had no idea they wouldn't honour it when the time came.

February 26, 2026
Unprompted review
Rated 4 out of 5 stars

Perimenopause has caused me to shed a…

Perimenopause has caused me to shed a lot of hair, & my hair line has receded a little making me very self conscious. I tried lots of ‘solutions’ which made no difference, until I finally found these capsules & serum. The shedding has reduced drastically & my hairline is also growing back, so i will continue taking these forever!

February 25, 2026
Unprompted review
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Rated 1 out of 5 stars

Be careful - when you buy you enter a subscription!

The website is not clear that when you buy you are entering into a subscription. There is no telephone number to call and cancel. A very frustrating situation.

February 25, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hi Cat

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

Rated 5 out of 5 stars

My partner gave me a atunning bunch of…

My partner gave me a atunning bunch of letter box flowers on Valentines Day - and they are still beautiful 9 days later!! None of them have even dropped a leaf. I cant believe how lovely they have been for so long. I have often sent flowers from Bloom & Wild, and they have always been beautifully selected and packed, and have always delighted the recipients.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful disreputable disgusting company

I ordered 1 bottle of pumpkin oil and went through the payment process to pay the introductory price of $9.94. As I presses pay now, it changed to $99 for 2 bottles plus 2 'free' bottles. Despite writing to them 6 times I havent had a reply. They have sent me emails saying the products are on their way. I don't want them. I wamt MY money back. This is a thoroughly disreputable company behaving criminally

February 23, 2026
Unprompted review
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Rated 1 out of 5 stars

This is a SCAM

This is a SCAM. Wish I’d read the reviews. They subscribe you without consent then ignore your attempts to resolve the issue. I wrote to them at least 6 times before I realised the scam. This is deceptive practice. Illegal to subscribe a customer without consent. I ordered once and received a bottle that was not securely sealed so I had no intention to use it. You can imagine my reaction when I realise they deducted another amount because they subscribed me without consent. Had to raise a complaint through PayPal as the only way to deal with it. Save your money, buy from a reputable site.

February 14, 2026
Unprompted review
Bloom & Bond logo

Reply from Bloom & Bond

Hey There

Thank you for your feedback, we are very sorry to hear about your experience, i was not able to locate your order, can you send us the order number or email on the account to further assist you? You can also send an email to review@thebloomandbond.com

The Bloom&Bond Team

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