Bloomex Australia Reviews 

The worst company I’ve ever dealt with. An absolute scam. Customer service lies to you at every opportunity. Flowers weren’t delivered. Refused to refund. Spent hours on the phone trying to get my refund, which only happened when my credit card company withdrew the funds after an investigation. Never ever again. Save your money and the hassle and avoid at all costs.

Terrible- my sister ordered flowers for my birthday, they arrived 2 days late. There was no wine, which she had paid for. The delivery driver was a grumpy old man. Do not use this company - they are terrible

My daughter was hooked g to give birth to her sleeping baby boy Mon 22nd June I ordered a beautiful particular bunch of flowers very simple white roses & baby breathe to be delivered on the same day Monday 22nd, Monday afternoon I receive a phone call to be told my flowers could not be delivered until Tuesday & I would be compensated with chocolates added, ok no problem.
No mention that the particular flowers I ordered which they advertise available on their website were not available. So Tuesday arrives & so does a bunch of bright coloured thrown together flowers actually 3 separate small bunches rubber banded individually then 1 big 1 holding them to create the large bunches rubber banded I purchase but no white anywhere to be seen & to top it off the card was made from an old pamphlet cut off. As you can imagine these flowers had meaning to them so I contact Bloomex through messenger CRICKETS 🦗
I email CRICKETS 🦗
I call them to be told to email pictures to listen to this for a email address…..
wecare@bloomex like wtf which I did contacted couple days later to say they want to send me another bunch but they don’t have the flowers I ordered available nor did they on Monday but failed to tell me I said no Thankyou & demanded a full refund & just when you thought it doenst get any shittier they tell me for that to happen I must first send the flowers back to them ?!!! What for are they gonna resell them?? Has anyone heard of such shit? I’m sorry but I am 1 extremely pissed off customer & will be not be silent so please share so that this doenst happen to anyone else

Legit a scam. Do not order from here or "Mel's Flowers". Not delivered when they were supposed to and when did eventually arrive was well disappointing. $80 for a rose, couple flowers in plain paper. Nope.
Then bounced around 3 different contact email to try and get an answer.

Flowers were poorly displayed, almost all browning, and were not worth even putting into a vase. Stay away from this company.

Placed an order yesterday for flowers for an 80th birthday Today. Order was to be delivered today 24/6 after 3 pm
This morning I received email that glowers couldn’t be delivered as address was out of their area!! Florist was in Maroochydore , for delivery to Maroochydore !!!
I asked for immediate refund , which you said NO because flowers were now going to be delivered tomorrow . This is not customer service .
Not happy Jan!!!!

Update: my inlaws bought me flowers for my birthday that did not arrive end of May. I made my complaint to Allan who thought he had put me on hold and said "I think she's an African woman" twice. Very irrelavant comment that riled me up and was advised that he was not talking to me and hung up. Flowers were redirected for the 1st of June by Allan who was talking to my partner at this stage. Message came through saying Monday is not a delivery date in my area, so it will arrive on the 2nd of June. Nothing. I sent an email advising of non delivery and asking for an explanation to that irrelavant comment. An email came through advising that there was no one by my name at the address that was there. There is someone on-site 24/7 plus there was no call.
3rd of June, I called and asked for a refund. I hazard that I was not tolerating b.s that the lady I was speaking to Kylie, who went away for a couple of minutes, came back and advised that I will be getting a refund and an email/text will be sent through to me on the 4th. No email or text came.
I have been emailing this complaint since and I cc'd A current Affair, ACCC, all their customer care emails including the one in Canada as that is where their headquarters is. Next stop is Fair trading Queensland.
They sent an email to my inlaws on the 19th saying flowers were lost in transit, offering a credit or new delivery. Who would want to deal with this company again? Not me! I am wondering if this was their response to the case because that email seemed like an auto response. We want a refund and and explanation. Save your money or better yet, send the money to your loved ones and instruct them to go to their local florist because BLOOMEX is playing in your face. DO NOT USE THIS COMPANY!!!

I ordered a Tuscany deluxe hamper for my partner.Thinking it would be full of Italian treats!What turned up was a basket full of pringles,hobknobs and crisps etc which I could have got from any super market for half the price.Then my problems started.The email section was full..customer service hopeless.Still waiting for answers.The list goes on.So I have been dudded.Just avoid…you have been warned.

Flowers ordered over a week ago with usual instructions under customer comment section. Chapel Name Address and time of delivery. Then this morning, day of funeral, 3 hours before the service, receive a phone call asking for another $35 to ensure it’s delivered at the time requested. This is a ransom, no other way to describe this request. Explanation was that warehouse don’t look at orders until the day to see what’s required. Terrible way to run a business 3phone calls over 30 minutes to different people to get to a point where they have now “requested” that their own florist delivers on time without the payment. This is not guaranteed however.
Frustrated, Annoyed, Confused, Flabbergasted and Angry at how useless this company are, system is not working.
Now have to wait and see if our flowers arrive at our friends funeral in 2 hours time.
If you’re looking for flowers, DO NOT USE BLOOMEX is my review

Bloomex eventually delivered my order with smaller flowers, no extra gourmet product included, 3 days later and with no card attached! I paid for same day delivery. Disgusting service with NO compensation offered! They truly do NOT care. BEWARE. Do NOT use this uncaring business.

Same day delivery turned into four days late, wrong flowers, sad pathetic arrangement with a packet of dry biscuits left as a gourmet apology for awful service. Beyond hopeless.

I was not aware that this company was fined by the ACCC for dodgy practices before I order some flowers to be delivered to Coolum Beach as same day delivery in early June it was delivered four days later. I complained and they offered some complimentary snacks.
When delivered, the flowers were half the quanity as displayed on their website
When i complained about the quanity, I was asked to send a photo, which I did. I had to follow up 4-5 times and received standard responses that my complaints were being reviewed.
On the last occasion, they said that they have met their commitments and I will not be compensated in any way.
I do not recommend buying from this company as you WILL be disappointed.
Remember..THEY have been proven to be dodgy by ACCC And they are still dodgy in my opinion.

STAY AWAY. I was charged more money than the order was for, by over $40 AUD. A refund was requested and the request went unanswered. The delivery did not arrive, and because no confirmation email was sent, I had no proof to contest. I wish I had checked the reviews before I ordered. This company is operating fraudulently.
Edit: the flowers arrived a day later than were ordered for, and looked like they'd been purchased from a service station. Not remotely worth the over $105 AUD charged.

Flowers arrived crushed, stem of rose bud broken and fixed to the bunch with a rubber band. Petals of carnations shredded, heads on some of the chrysanthemums missing. Wide open neck vase supplied that was totally inappropriate. Extremely disappointing

Scam scam scam. You will have the occasion ruined. Due to them not delivering the flowers. Do not buy!!!

Yesterday morning Monday 15th I ordered flowers to be delivered to my daughter in Mangerton NSW.
I paid an extra $9.99 for same day delivery thinking as where she lives is at the very least 2 hours from Sydney.
Just after 2pm I received an email from them saying that they wouldn’t be delivered until today Tuesday 16th and for any inconvenience they have upgraded the order with a gourmet gift.
At 4.57pm I received an email from Amarex saying they have picked up the order and it’s in transit from Sydney to Mangerton.
I checked the tracking number and the only thing it showed was it was in transit to the Sydney depot.
I checked in again this morning Tuesday 16th several times to find it still hasn’t left Sydney.
I even phoned the local courier and he checked at his depot and told me Amarex depot doesn’t have it.
I phoned Bloomex and she told me my order will be delivered today.
After that I emailed Amarex again and they told me as it was sent by standard delivery it should be delivered between 17th to 22nd.
I phoned Bloomex back again and when I demanded a refund and written confirmation she hung up on me 5 times.
I received another email from them today saying the tracking information would be updated as they received more information from Amarex.
Once again in the email from Bloomex today they said it will be delivered by sometime today Tuesday 16th.
As I am completely irritate with this company with the lies they have told me.
I sent them another email and told them that if my order isn’t delivered tomorrow Wednesday 17th I will contact my bank stop the payment and report them to ACCC along with the media.
After this experience I wished I would have read all of the negative reviews and never purchased anything from them.

Took my money. No service.

Ordered an advertised bouquet of 50 flowers and received 11. Delivery person did not call the provided recipients mobile or use the apartment intercom to advise of delivery. Just left them in the mail room.

I wish I had looked up these reviews before placing an order. Will be blocking all marketing emails and never using again.

DO NOT ORDER FROM HERE!
Ordered flowers on the 4th of June and the website let me book them for delivery on Saturday the 13th, mums birthday was Sunday the 14th. Then they rang and said can’t deliver on weekends is Friday ok, I agreed. It’s now Monday the 15th and still no flowers have been delivered. They will not issue a refund so $100 down the drain. Absolute disgrace

Fraud ALERT - stay away!!! Run overseas not local - have lots of websites to flood the market / but can not provide the services or products they advertise!!!!!! And refuses to refund only offering a “voucher” for not providing the contracted sale!!! SCAM SCAM SCAM - check all florist sites for Bloomex down the bottom - all the same scam place! Illegal business practices!