Blossoms Schoolwear Reviews 

105
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extreme delays in receiving their orders, with many waiting several months without ever getting their requested items or any updates. People also experienced severe communication issues, stating that phone calls constantly went unanswered and emails were completely ignored by the staff when trying to check order status. Some reviewers were happy with the fast delivery and great product quality when their purchases arrived without issues. A few consumers also mentioned receiving quick refunds within a few days or helpful text notifications regarding their collection process.

What people talk about most

Order

Customers had negative experiences with order, reporting severe delays of several weeks or even months... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting a complete lack of... See more

Product

Customers consistently note negative experiences with product quality and sizing issues. Reviewers report... See more

Delivery service

Users describe negative interactions with delivery_service, reporting extremely long wait times and delayed... See more

Refund

Clients share negative opinions on refund, consistently reporting severe delays and unfulfilled promises of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I don’t think I need to elaborate. Order made and nothing received. No communication and not answering emails or calls. Stupidly didn’t check on here first but will report to trading standards to hope... See more

Rated 1 out of 5 stars

DONT DEAL WITH THIS COMPANY East Kilbride management say they have had hundreds of complaints about them. Ordered schoolwear 1 month ago - now rejecting emails and phone mailbox is full - taking them... See more

Rated 1 out of 5 stars

Terrible company. Still waiting on refund for order cancelled 5 minutes after placing. The guy fobs me off every time I call. Apparently now ‘a director’ is dealing with it despite a staff member tell... See more

Rated 1 out of 5 stars

15 plus weeks to receive my order still awaiting refund for items they claim they never had. Genuinely wouldn’t recommend Blossoms at all not a well ran shop by any means

Company replied


Company details

  1. Clothing Supplier
  2. Clothing Store
  3. Shoe Store

Written by the company

Blossoms School Wear is a Specialist School Uniform Stockist. We supply uniforms for schools across the Greater Glasgow area that can be purchased at our East Kilbride Shopping Centre and online.


Contact info

1.8

Poor

TrustScore 2 out of 5

105 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

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1.8

All reviews

(105)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgusting company

I bought my daughters uniform from the Ayr road branch for P1 and went without a hitch. This year for P2 it has been a terrible experience and I will not buy from here ever again. I will also be taking this to the school PTA meeting and trading standards.
When ordering the school uniform the girl serving us was completely unaware of the sizing scale for the cardigans and ordered a size that didn’t exist. She also refused to order us a badged hoodie as she wasn’t sure the head teacher would approve, despite this being for PE. I am a teacher in South Lanarkshire and know this is not an issue, children having appropriate PE kit for outdoors is a must. Nobody notified me of the uniforms arrival and when I checked in they had her jacket. I left and checked the bag, it was the wrong jacket. I returned the following week to receive my full order and on inspection the badge was sewn right through the pocket of the jacket and the cardigans were nowhere near the same quality as the previous year.
Roll on 2 wears of a jacket and the zip broke, we went back and returned the jacket which they then placed and order for a replacement. We were told 1 week. One month on and nothing, I have checked in 3 times to be told manager in hospital, managers day off etc. We have now been informed that they cannot get the same jacket and that we will not be receiving a refund either as we do not have the receipt. It was really nice of them to phone the customer and let them know what has happened.
They have acknowledged it is a faulty item, they have acknowledged that we bought the item even showing us the original invoice which states paid. I have the text message confirming my order is ready to collect. They took my receipt the day I picked up my uniform, they have the jacket and I am out of pocket. The ‘boss’ who was contacted by phone said she doesn’t care if we have proof we bought it via their books, she will not issue a refund without receipt. They have the receipt!! She doesn’t care if we go to trading standards as she has dealt with them before. She doesn’t care if the item is faulty. As you can see a lovely attitude.
Whilst in the shop their were other customers in complaint about orders not received, one made in June. Poor young girl left to stand there and deal with this without any support.

October 7, 2021
Unprompted review
Rated 1 out of 5 stars

Actually disgusted with this…

Actually disgusted with this shop/company put my order in on July got my sons blazer at end of August still waiting on 4 jumpers and polo shirts now October 😡 Absolute nightmare to get a hold of never answer there phone and only time he did was 4 weeks ago and the manger told me he would drive down to borders over the weekend to get my order and call me still waiting on that phone call🤬 Asked for a refund to be told i would only get a credit note what use is that🤨 please avoid this shop wish i had read the reviews before i ordered my childrens school wear. DISGUSTING Way to run a business all these children waiting on uniforms should be ashamed of yourselfs

October 4, 2021
Unprompted review
Rated 1 out of 5 stars

Paid for items with guaranteed delivery…

Paid for items with guaranteed delivery of 30th July, still waiting. No one will answer the phone or emails. It's a disgraceful way to run a business. My son will now be starting school with uniform items missing!!!!

August 10, 2021
Unprompted review
Rated 1 out of 5 stars

My worst ever retail experience.

Paid for items that were never receieved. All communication ignored. Have seen from elsewhere that I am not only person this had happened to. I whole heartedly believe they intentionally scam people alongside running a legitimate business. Considering legal action.

January 15, 2019
Unprompted review
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