Bluebird Care Reviews 

1,027
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the visiting carers are exceptionally kind, professional, and genuinely dedicated to helping individuals remain independent at home. Families often feel immense relief knowing the office team is highly supportive, easy to reach, and always quick to coordinate customized support. However, some people mentioned facing occasional scheduling challenges, including last-minute updates and limited carer availability during busy winter holiday periods. A few reviewers also noted that managing frequent changes in rotas required additional patience when different team members arrived unexpectedly throughout the week.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Service

Consumers find service to be positive, highlighting professional, compassionate, and reliable care that helps... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

Customer communications

Clients share positive opinions on contact, noting excellent service and helpful office staff from the very... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the learning process is both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enou... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied

Rated 5 out of 5 stars

Bluebird acted fast when I contacted them and soon arranged a visit to assess the situation. A care plan was put in place quickly and efficently. The manager helped me enormously with practical tips... See more

Company replied

Rated 5 out of 5 stars

The induction training with Karen was really thorough. I really enjoyed the learning experience. The concepts and ideas covered the legal and moral challenges of being a responsible carer The proc... See more


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,027)

197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Bluebird Care

My Mum is 91 and lives alone in a bungalow. After trying a few options, she found Bluebird care to come and visit twice a week to help with shopping and to make her laugh. This increased to include cleaning, bed changing and transport to and from her most favourite activities. They took her out for coffee, went shopping, put lunch ready, checked on meals and were awesome at jigsaws! My mum was taken ill, the carer spotted it early and then the whole team helped both my mum and me to cope with the rapid changes to needs. They are the most amazing team. I cannot recommend the Bluebirds highly enough for every possible care need.

May 27, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased our team could support both of you through your journey with us.

Rated 5 out of 5 stars

The day cares were good but Jacqui…

The day cares were good but Jacqui Harris has been an amazing live in carer for Colette. She has been gentle , gracious and very knowledgeable As Colette has become frailer and close to end of life. Jacqui visited Colette every day in hospital until her planned holiday, taking clothes and items she needed to East Surrey. Colette has been very grateful for her care and companionship over the last few months. Well done Jacqui!

May 26, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your wonderful feedback about our day care services and Jacqui's exceptional live-in care for Colette during such a precious time. We appreciate your review so much and will pass this feedback onto our team. Have a lovely rest of your day and thank you again for the lovely feedback!

Rated 5 out of 5 stars

Great company

Great company. Megan Waite from Epsom branch was so kind and caring. Well done

May 25, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your wonderful feedback. Your kind words about our team mean everything to us, we will share this feedback with Megan. Have a lovely day and thank you again for your review!

Rated 4 out of 5 stars

Great company to work for

Great company to work for. The team is welcoming, training is thorough, and management listens. There’s room to grow and the work feels rewarding. A few processes could be faster, but overall it’s a solid place to build your career.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

All round great care from the Bluebird team in Lancaster

Very many thanks to the Caton, Lancaster team who organised a 10-day respite care package for my mum. From initial query to the final handover, everything went smoothly and was handled very professionally. A last minute change of plan was accommodated within a couple of hours and we were very happy with all the carers. I would recommend Bluebird care without hesitation. Mum felt well looked after and safe. Her meds were administered perfectly, meals were healthy, and the house kept clean. Nice work Bluebird !

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have worked for bluebird for 2 years…

I have worked for bluebird for 2 years and l love it, l like the fact we help people to live independently in their own home,l love meeting new people and bluebird bring people together, they provide ongoing training, and you can go further in your career,office staff are always helpful,always at the end of the phone to answer your question,big or small,any concerns they look into it straight away,they look and for you and their clients,overall a lovely company to work for.

Jane

May 15, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Your positive experience means everything to us. Thank you for sharing your story about helping people live independently and growing your career with us.

Rated 5 out of 5 stars

Bluebird Care Is The Way To Go!

I've only been working for Bluebird care (Boston area) for a few months now, but I can truly say it's one of the best decisions I've ever made!
With the fantastic training and support I've received from the mangers and my wonderful colleagues, I've been able to grow in confidence, my knowledge, and pick up so many useful tips and tricks along the way.
The mangers and colleagues here are some of the kindest and most supportive people I've ever met. I genuinely look forward to each day- spending time with the lovely clients and building meaningful relationships with them.
If I ever had a loved one or a friend in need of care, I know I would choose Bluebird Care over any other company.
I look forward to my future with the company and where it might lead me.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Naomi Omaye and Bluebird Care were marvellous.

We cannot thank Bluebird enough for sending us Naomi Omaye as a live-in carer for my mother, who was sadly approaching the end of her life and wanted to remain at home. Naomi worked with us brilliantly for 4 weeks, nothing was too much trouble and her experience was very reassuring. She enabled mum to stay at home with dignity. and was kind, capable and compassionate. I would highly recommend Naomi and Bluebird Care. Thank you.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

6 month review

6 month review
Listen, take note of comments, flexible, helpful, keen to find out and know if they are meeting our needs

May 12, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We greatly appreciate your thoughtful review of our service. Your feedback about our care approach means everything to us.

Rated 5 out of 5 stars

Fantastic Home Care for family member

Had a really excellent experience with Bluebird Care Rochdale and I would highly recommend their services to anyone looking for support and care for a family member. John and his team are kind and supportive all the way!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I recently started using Bluebird…

I recently started using Bluebird Care's living service for my family friend, Helena, and I couldn’t be more pleased with the care provided.

From the beginning, Amy, the carer, has been absolutely wonderful. She genuinely treats Helena as if she were her own family, and nothing seems too much trouble for her. It’s comforting to know that when we’re not around, Helena is in such capable and caring hands.

Amy has now taken some time off, and her replacement, Blessing, is settling in beautifully as well. Helena is always happy to see us, and it’s clear that she’s well cared for—she’s dressed, washed, and the house is kept tidy.

I can't praise Bluebird Care enough for their excellent service. It’s reassuring to see such dedication and compassion in their staff. I highly recommend them to anyone looking for a reliable care service.

**Rating: ⭐⭐⭐⭐⭐**

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful carers

Wonderful carers, always cheerful, practical and helpful.

March 25, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are happy to hear about your wonderful experience with our Care Experts who bring cheer and practical support daily. Thank you for your review, we will pass this onto our care teams. Have a lovely day!

Rated 5 out of 5 stars

Great training course

Great training course.
Friendly staff, made me feel so welcome. Very organised company.

May 1, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for sharing!

Rated 5 out of 5 stars

Lovely training with Bluebird Care.

Staff at Bluebird Care are brilliant, all super friendly and supportive. The training here has been smooth and interactive, great trainers all the way round. A welcoming atmosphere and always happy to arrive.

May 1, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you very much for your kind feedback!

Rated 5 out of 5 stars

Great lovely welcoming

Great lovely welcoming , seems like a great bunch , lovely company! Can’t wait to start working here

April 28, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We cant wait for you to start with us!

Rated 5 out of 5 stars

great caring company go above and…

great caring company go above and beyond highly recommend this company

April 28, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for taking the time to share your wonderful experience. Your kind words about our caring approach mean everything to us.

Rated 5 out of 5 stars

Brilliant!

Brilliant, such lovely carers who work really hard, and go above and beyond to look after your loved one. We have been using them for a year or two now for my elderly father. In addition, there is always somebody available directly on the phone if you need to add any details about the care required, so you never need to worry. I would recommend this company without hesitation!

April 30, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We greatly appreciate your kind words about our carers and thank you for your recommendation.

Rated 5 out of 5 stars

very good to work with

very good to work with
mangement is so nice
stress free

May 30, 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We greatly appreciate your wonderful feedback about working with our team and management approach. Have a lovely day and thank you again for leaving Bluebird Care Reigate a review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look