Blue Light Card Reviews 

26,765
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,750 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff for their excellent service, often highlighting their efficiency and problem-solving skills. Many people appreciate the quick response times and how swiftly issues are resolved. Reviewers also frequently mention the significant value offered through various discounts and savings. However, some customers noted difficulties with discount codes not always working or offering substantial savings. A few others experienced slow response times and frustration accessing human support. Some reviewers also mentioned platform usability issues, like problems copying codes or integrating with digital wallets.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Discount

Clients share positive opinions on discount, with many reviewers appreciating the excellent discounts... See more

Response time

Customers consistently note positive experiences with response time, with many reporting that issues were... See more

Service

Consumers find service to be positive, with many reviewers highlighting quick, efficient, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Issue resolved quickly and efficiently, Jasmine kept me up-to-date promptly. One wee thing - the system sent out a satisfaction survey before the help was given and the problem resolved. Love bluel... See more

Company replied

Rated 5 out of 5 stars

The Blue Light card offers good discounts; we have found its low membership fee to be quickly paid back with discounts achieved on purchases. Customer Services have been excellent; this week Lewis in... See more

Company replied

Rated 5 out of 5 stars

To everyone who actually takes the time to read these little stories. I have nothing but total respect for the support staff here at our Blue Light Card support team. They have given excellent Servi... See more

Company replied

Rated 5 out of 5 stars

Bought a Ninja coffee machine which was reduced on their website and thought I would try my Blue Light Card to see if there were any discounts and to my surprise there was a discount code available. D... See more

Company replied


Company details

  1. Online Marketplace
  2. Coupon Service

Written by the company

There’s a group of people who are always there for us: the blue light community. They work tirelessly to keep us safe, healthy and supported; often going into unknown dangers to do so. They make sacrifices every day, and we want to thank them for it. With millions of registered members across the country, Blue Light Card is partnered with almost 13,000 retailers both national and local, providing savings, discounts and benefits that often aren’t available to the general public. These include Toby Carvery, Hotels.com, Cineworld, Sky, EE and Halfords to name a few. Using their Blue Light Card discount card (costing just £4.99 and lasting two years), members can access a range of fantastic online discounts via our website or app as well as in a range of high street retailers, restaurants and cinemas across the UK. We are Blue Light Card. We’re there for the people that are there for all of us. For more information on who qualifies and the offers available, visit www.bluelightcard.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

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4.6

All reviews

(26,765)

5,433 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a problems with my log in

Had a problems with my log in, needed to change email address, submitted the request via email, this was resolved very quickly, i now have access again to all the great benefits. Was helped by Paulina who was brilliant, understood the problem, fixed it with no problems.

July 30, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!    

Polly - Blue Light Card UK

Rated 3 out of 5 stars

The BLC discounts are the best

The BLC discounts are the best. Gym memberships in particular we have found make a massive difference to our annual outgoings.
The administration of the scheme is however a bit of a mixed bag. It’s efficient if you are asking for the obvious/expected ie something that a procedure can be written for eg renewing a card or changing personal details, etc but if you are reporting a problem or asking for something out of the ordinary (yet necessary) I have found that the system doesn’t work and there is a lot of misunderstanding. I just gave up trying in the end!

July 31, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

Thank you for taking the time to leave us a review.

We're sorry to hear you've had a frustrating experience. We can see your query has come through to us and a member of our team will be in touch with you very soon.

If you do need anything in the meantime, please don't hesitate to reach out to us at help@bluelightcard.co.uk (mailto:help@bluelightcard.co.uk).

Polly - Blue Light Card UK

Rated 5 out of 5 stars

Thank you to the Blue Light Team…

Thank you to the Blue Light Team (Grace) for helping to trouble shoot my login problem. Very efficient and supportive service.

July 31, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!    

Polly - Blue Light Card UK

Rated 5 out of 5 stars

Renewal of my blue light card

Had to renew my card but did not have identification as I am a self employed carer. Grace was very helpful throughout the process and guided me how to obtain a carer identification card and renewed my blue light card. I found Grace to be very efficient and professional. Thank you very much. I love using my blue light card.
Susan Geere.

July 31, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!    

Polly - Blue Light Card UK

Rated 5 out of 5 stars

Issue resolved quickly and efficiently

Issue resolved quickly and efficiently, Jasmine kept me up-to-date promptly.
One wee thing - the system sent out a satisfaction survey before the help was given and the problem resolved.
Love bluelight. Has saved me a fortune over the years - thank you

July 31, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello, 

We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!

Polly - Blue Light Card UK

Rated 1 out of 5 stars

I try to obtain a code for fatface and…

I try to obtain a code for fatface and get told I have reached my code limit and to go to my wallet or emails. I do this and enter a code from my 'wallet' only to find when I try to checkout it says "code already used'. I then try to fill out a contact form to relay these issues, filling out numerous bits of information, only to find when I press the send/submit button it doesn't "send' and just chucks me out. Making Contacting you very difficult.
The service provided had definitely gone down hill over the past couple of years. You now charge the same price for two years membership that you used to charge for five! There ard constantly issues with trying to log in / being thrown out and codes just not working. Numerous colleagues I have spoken to have the same issues.
You appear quite happy to takes peoples money yet fail to address issues making your app not fit for purpose.
No doubt I will get a generic pro forma response with my issue never being resolved.

July 31, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

Thank you for taking the time to leave us a review.

We're really sorry to hear that your experience with us didn't meet the standard you'd expect. That's never what we want for our members, and we completely understand your frustration.

We'd love the chance to look into this for you. Please get in touch with our Member Operations team at help@bluelightcard.co.uk (mailto:help@bluelightcard.co.uk)  with the subject line 'Trust Pilot (Your name)' and providing a summary, and we'll do our best to help.

Polly - Blue Light Card UK

Rated 5 out of 5 stars

I HAD A QUESTION ABOUT A DISCOUNT CODE…

I HAD A QUESTION ABOUT A DISCOUNT CODE THAT I COULDN'T FIND AND TRACY DID A GREAT JOB IN PROVIDING IT TO ME.

July 28, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!  

Polly - Blue Light Card UK

Rated 1 out of 5 stars

Whenever I attempt to ‘copy’ a discount…

Whenever I attempt to ‘copy’ a discount code it never works despite taking me direct to the website I end up with numerous open tabs and not one code copied I have tried on Google and Chrome feel as though I’ve paid for nothing as I can’t get it to copy

July 30, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

Thank you for taking the time to leave us a review.

We're really sorry to hear that your experience with us didn't meet the standard you'd expect. That's never what we want for our members, and we completely understand your frustration.

We'd love the chance to look into this for you. Please get in touch with our Member Operations team at help@bluelightcard.co.uk (mailto:help@bluelightcard.co.uk)  with the subject line 'Trust Pilot (Your name)' and providing a summary, and we'll do our best to help.

Polly - Blue Light Card UK

Rated 5 out of 5 stars

I bought an IPhone from Currys and got…

I bought an IPhone from Currys and got 5.5% off with my Blue Light card. It’s easy to do, you have to buy a Gift card and then type in the number and PIN. I’ve done it a few times now and saved about a hundred pounds so far.
It’s easy and really simple to do, definitely worth it!

July 29, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

We’re happy to hear that you are enjoying our service and have been making the most of our discounts. Thank you for your feedback and support! 

Polly - Blue Light Card UK

Rated 5 out of 5 stars

Paulina was very helpful in sorting the…

Paulina was very helpful in sorting the problem I was having with completing my application online. Thank you

July 30, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!    

Polly - Blue Light Card UK

Rated 5 out of 5 stars

Easy to use and have saved pounds on…

Easy to use and have saved pounds on loads of great stuff!!

July 29, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

Thank you for taking the time to leave us a review – we love hearing how much members enjoy using their Blue Light Cards!

Polly - Blue Light Card UK

Rated 5 out of 5 stars

I had some issues with my blue card

I had some issues with my blue card
Victoria solved my problem

July 30, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!    

Polly - Blue Light Card UK

Rated 5 out of 5 stars

Loving it

Loving it it’s so simple and easy to use and am saving money couldn’t be happier

July 29, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

We’re happy to hear that you are enjoying our service and have been making the most of our discounts. Thank you for your feedback and support! 

Polly - Blue Light Card UK

Rated 5 out of 5 stars

Excellent customer service

Sakaria at Blue Light Card was very helpful and efficient with what support I needed. Thank you again!

July 30, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello, 

We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!

Polly - Blue Light Card UK

Rated 1 out of 5 stars

BLC card suspended without notice

Had a problem with my BLC recently, it wasn’t topping up and then I became locked out.
Then I had a message from BLC saying my card had been suspended for unusual activity but I only use BLC gift cards at Asda. I’ve been a pharmacist for over 40 years so I’m definitely entitled to use the card. No explanation was given once my card was reinstated. Wondering if some algorithm was involved in suspending my card?
Update. My login was restored just to find today shopping at Asda that my membership had been suspended again

July 23, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

I can confirm that I have responded to your email. 

We look forward to hearing from you. 

Polly - Blue Light Card UK

Rated 5 out of 5 stars

Renewal

Initially had a problem renewing my membership, got in touch via email, and a lovely lady called Danielle sorted it straight away. Excellent service.

July 29, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!  

Polly - Blue Light Card UK

Rated 5 out of 5 stars

I love my blue light card

I love my blue light card, just had £60 off my Jet 2 holiday. Use it for our ferries from the Isle of Wight where we live. Parking at Bournemouth Airport and so on. After working in the NHS for over 25 years I really feel grateful that I can get these offers. Every one helps. Thanks for everything.

July 25, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

We love hearing about the savings our members have made! Thank you for taking the time to leave us a review!

Polly - Blue Light Card UK

Rated 1 out of 5 stars

The ‘bargains’ aren’t that much of a…

The ‘bargains’ aren’t that much of a bargain and some code don’t work - like the one I tried yesterday for a mere £5 off a £200 purchase with Cloud Nine! Not worth the bother!

July 29, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello, 

Thank you for taking the time to leave us a review.

It's always worth checking the map feature on our app while you're out and about to see which shops are nearby that accept Blue Light Card, otherwise check in every now and then to browse our online offers - we're always adding more, and you never know when you might spot a 'boosted' offer on your favourite shops.

Polly - Blue Light Card UK

Rated 5 out of 5 stars

I saved £60 on my jet 2 holiday and…

I saved £60 on my jet 2 holiday and then 15% on my travel insurance. More Euros for me. Thank you

July 28, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

Thank you for taking the time to leave us a review – we love hearing how much members enjoy using their Blue Light Cards!

Polly - Blue Light Card UK

Rated 5 out of 5 stars

Recommended

Should have been using this for years! Easy to sign up, easy to use, only £5 for 2 years, deals on literally everything - recommended.

July 29, 2026
Unprompted review
Blue Light Card logo

Reply from Blue Light Card

Hello,

We love hearing about the savings our members have made! Thank you for taking the time to leave us a review!

Polly - Blue Light Card UK

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