blue self storage Reviews 

1,482
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their pleasant, efficient, and helpful demeanor, often going above and beyond to provide professional and knowledgeable service. People frequently highlight the excellent customer service, noting quick responses and a personal, understanding approach. The overall service is described as seamless and efficient, making the user experience easy and hassle-free. Reviewers also appreciate the well-maintained and secure facilities, including excellent wash areas and convenient 24/7 access, ensuring their belongings are safe.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often describing it as excellent, amazing, and professional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the impressive level of... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the ease and convenience of the... See more

Facilities

Users describe positive interactions with facilities, highlighting secure access and exit systems, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

We’ve used Blue Self Storage for a number of years with previous caravans. We’ve recently changed from Motorhome to Caravan and I must say the transfer was seamless. Staff were really helpful and fr... See more

Company replied

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,482)

290 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Firm and Easy to Set Up

Easy to use website, great price and it was really easy to access the site/container for the first time. Definitely recommend Blue Self Storage!

June 14, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you Jonathan. We have done our best to make everything as easy as possible

Rated 5 out of 5 stars

BDE CONTAINER

From initial point of considering leasing a Container (was thinking of building) to actually taking one on was seamless.
Was shown various sizes of Containers which made the choice very easy to make.
Staff were very knowledgeable and made the transaction seamless.
Thank You

June 12, 2026
blue self storage logo

Reply from blue self storage

Thank you for the 5* review. We are always happy to help you find the right space.

Rated 5 out of 5 stars

from the first enquiry to completion of…

from the first enquiry to completion of our paperwork, the staff and customer service have been excellent, could not have asked for better.

June 12, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Hi Kim! Thank you so much for this wonderful feedback! Our team strives to provide excellent support from start to finish, and we are thrilled to hear we made your process smooth and stress-free. We truly appreciate your kind words and look forward to assisting you again in the future.

Rated 4 out of 5 stars

Simple and quick to sort out the…

Simple and quick to sort out the storage we needed online

June 9, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Hi James.
Thank you for the lovely review.
Could you give us a call or send us an email and let us know what we could have improved to reach a 5* review?

Rated 5 out of 5 stars

Newly Taken Storage Unit

I have recently taken out a storage unit for a period of time to enable me to declutter the house and generally clearing away - the service I received from start to finish was amazing. When I approached security on my first visit the security were welcoming and advised me where the unit was.

When first going into the storage unit it was clean and airy with a welcome gift of a bottle of water and some haribo's.

I would recommend if you are thinking of taking a storage unit out you look at Self Storage and go no further - thank you all.

June 7, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you Sarah. your kind words have made our day :)

Rated 5 out of 5 stars

We have had amazing service over the years

We have had amazing service over the last 28yrs and no problems and no damage to all off the caravans that we have stored there and they have awesome washing facilities,
Strongly recommend them to anyone wanting to store any type of vehicle and the customer service is outstanding

June 4, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for the 5* review. So sorry that you are leaving after such a long time on site. Regards, Sharon

Rated 5 out of 5 stars

Excellent customer service

After some initial difficulties with the code Courtney and her team went above and beyond to help me with my storage unit. Excellent customer service. Good size units and good price.

June 3, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you for your 5 star review, we are happy to hear that courtney and the team were able to help, we aim to deliver the best possible service to our cusotmers

Rated 5 out of 5 stars

very reliable caravan storage

I have had caravans and trailer tent stored at this site.It used to be called Wentloog Storage.They are an execellent company with great service and the staff have always been helpfull and professional when needed.I wish them continuing success.I first used them in the 1980's i believe.I am now retiring from caravanning and camping

May 26, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you for your review, im glad we could provide you with a storage solution for your vehicles,

Rated 5 out of 5 stars

Very accommodating and efficient when I…

Very accommodating and efficient when I needed to change my units 😀
The staff are friendly and helpful and made a situation I was dreading become a quick and smooth transition.

May 29, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for the 5* review. I am glad that I could help! Regards, Sharon

Rated 5 out of 5 stars

Excellent customer service

Great customer service
Friendly staff happy to resolve any problems
Safe and secure storage

May 22, 2026
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. We try to make storage as simple as possible! Kind Regards, Sharon

Rated 5 out of 5 stars

Not my first review for Blue Self…

Not my first review for Blue Self storage. But seriously, this is a great business. Friendly knowledgeable staff, and needless to say, a great and very secure camper van storage facility. Highly recommended.

May 28, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for taking the time to leave another review for us — your continued support really does mean a lot.

We’re delighted to hear that you’ve had such a positive experience with both our team and our camper van storage facility. Providing friendly service and maintaining a secure site for our customers is something we take great pride in.

Thank you again for your recommendation, and we look forward to continuing to support your storage needs.

Rated 5 out of 5 stars

Superb storage unit.

Excellent facility which provided me with a secure and trustworthy storage local to my home in Llanishen. Customer service was superb with first class communication at all times.
Highly recommended!

May 27, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your fantastic review! We’re delighted to hear that you found our facility secure, trustworthy, and conveniently located. It’s also great to know that our team’s communication and customer service made such a positive impression.

We really appreciate your recommendation and thank you for choosing us for your storage needs.

Rated 5 out of 5 stars

New gas bottle and help from the staff

I phoned up to check if you had a 6 kg gas bottle to replace the one I just run out off and was happy to find out that you did so I picked up the old bottle and replaced it.

The staff always happy help you in any way they can not only selling you something once I had a problem with my hitch lock went to the office to see if they could help and low and behold one of the staff come to the caravan and sorted it out for me .

I cannot praise you enough for the help and knowledge your staff has and the ability to help when needed thank you very much

May 22, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the review. We always go the extra mile for our customers! Sharon

Rated 5 out of 5 stars

Good security

Everyone I've spoken to have been extremely helpful and have kept me updated with what I needed to do with returning information and when they had received it,the site is ideal for me as I work on the same industrial park and so I know that it's safe and secure with 24 hour security patrol, CCTV and manned barriers.

May 21, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your kind review. We’re really pleased to hear that our team kept you informed throughout the process and provided the support you needed.

It’s also great to know that the location and security of the site give you peace of mind. We truly appreciate your feedback and look forward to continuing to provide you with a positive experience.

Rated 5 out of 5 stars

Found the staff very helpful and…

Found the staff very helpful and professional.
I delt with Martin who was very helpful.
I would recommend Blue storage.

May 12, 2026
blue self storage logo

Reply from blue self storage

Thank you Garry for the 5* review, we agree Martin is very helpful. Please let us know if you need anything.

Kind regards
Team blue

Rated 5 out of 5 stars

Easy instructions to follow and when I…

Easy instructions to follow and when I had a query, they were very helpful.

May 11, 2026
blue self storage logo

Reply from blue self storage

thank you for your lovely review, we aim for things to be as straight forward as possible for our customers to provide a seamless journey from start to finish

Rated 5 out of 5 stars

Fantastic location

Fantastic location, extremely clean and safe. Very straight forward

May 6, 2026
blue self storage logo

Reply from blue self storage

Thank you for the review David, pleased that everything went smoothly for you.

Rated 5 out of 5 stars

Great customer service

Great customer service

May 13, 2026
blue self storage logo

Reply from blue self storage

Thank you for the review, and please let us know if we can help you in any way.

Kind regards
blue storage

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look