blue self storage Reviews 

1,484
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their pleasant, efficient, and helpful demeanor, often going above and beyond to provide professional and knowledgeable service. People frequently highlight the excellent customer service, noting quick responses and a personal, understanding approach. The overall service is described as seamless and efficient, making the user experience easy and hassle-free. Reviewers also appreciate the well-maintained and secure facilities, including excellent wash areas and convenient 24/7 access, ensuring their belongings are safe.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often describing it as excellent, amazing, and professional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the impressive level of... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the ease and convenience of the... See more

Facilities

Users describe positive interactions with facilities, highlighting secure access and exit systems, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

We’ve used Blue Self Storage for a number of years with previous caravans. We’ve recently changed from Motorhome to Caravan and I must say the transfer was seamless. Staff were really helpful and fr... See more

Company replied

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,484)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a wonderful friendly helpful team…

What a wonderful friendly helpful team !
A very professional service with customers at the heart of all they do . We feel very comfortable in the knowledge that Stan the van will be very safe left in their hands .
Haydn Morgan

April 27, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your kind words, Haydn.

We’re delighted to hear that you found the team friendly, helpful, and professional. Providing excellent customer service and making sure our customers feel confident that their vehicles are safe with us is always our top priority.

It’s great to know that “Stan the van” is in safe hands and that you feel comfortable storing with us. We really appreciate your feedback and look forward to continuing to look after you and Stan.

Best wishes,
The blue self storage team

Rated 5 out of 5 stars

Excellent service .

Excellent service .
Professional and polite

April 28, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your kind feedback.

We’re so pleased to hear that you received excellent service from our team. Providing a professional and polite experience for all our customers is something we take great pride in.

Kind regards
blue self storage

Rated 5 out of 5 stars

I was desperate for storage and blue…

I was desperate for storage and blue storage went out of they're way to accommodate.very pleased with uit.

April 24, 2026
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Reply from blue self storage

Thank you so much for your lovely review. We’re so pleased we could help when you needed storage and that the team was able to accommodate you at short notice. It’s wonderful to hear that you were happy with the service, and your kind words really mean a lot to us. Thank you for choosing blue self storage.

Kind regards
Alex

Rated 5 out of 5 stars

My experience

My experience, as somebody who hasn't used storage before, was how easy it was.
The containers are very clean, you can just drive in and access your container any time, you always find something you forgot to take or stored something that you might need.

April 22, 2026
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. It made life easier for you to have a site tour to know exactly what size unit you needed. Kind regards, Sharon

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our caravan stored with them in Wentloog for the past 30 years and have always been very happy with the service. The sites feel secure, well looked after, and give real peace of mind. It’s rare to find such consistent service over so many years. Highly recommended.

April 20, 2026
Unprompted review
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Reply from blue self storage

Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our storage at Treforest during your move, and that you have trusted us with your caravan storage at Wentloog for the past 30 years.

It means a great deal to know that you have found our team reliable, friendly, and professional, and that our sites have given you peace of mind over the years. Providing secure, well-maintained storage and consistent service is exactly what we strive for, so your recommendation is truly appreciated.

many thanks Team blue

Rated 5 out of 5 stars

I have been using Blue Storage for many…

I have been using Blue Storage for many years , both for vehicle parking and containers, top company.
Bernie sorted our request this morning in record time , what a great team !!

April 16, 2026
Unprompted review
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Reply from blue self storage

thank you for a lovely review, we are glad to hear you have had such a lovely experience, thank you for using Blue Self Storage

Rated 5 out of 5 stars

Really easy to book online

Really easy to book online & clear instructions provided

Would highly recommend

April 16, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you for your review, glad you found our online booking system easy to navigate, we always aim to provide a positive experience for our customers

Rated 5 out of 5 stars

Safe and Secure

Lovely people to deal with. Immaculate and state-of-the-art site. My entire 3 bedroom household stuff was stored for a year in Wentloog, and I never had to worry, not even a bit. I vacated a few days earlier than the full last month, and was even given a refund. Thank you Blue Self Storage Wentloog. Special thanks to Bernadette.

April 16, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear that you found our Wentloog site immaculate and secure, and that storing your household belongings with us gave you complete peace of mind throughout the year. It’s wonderful to know that our team made such a positive impression, and Bernadette will be especially pleased to receive your special thanks.

We truly appreciate your support and are so glad we could help make your storage experience a positive one. Thank you again for choosing Blue Self Storage Wentloog, and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Sharon and Bernadette made the whole…

Sharon and Bernadette made the whole process easy.
Great to deal with and very swift to get back to me on any questions and information I needed and asked.

April 14, 2026
Unprompted review
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Reply from blue self storage

thank you Andrew, we try to make our process as qucik and effective as possible, we hope you enjoy your time at Blue Self stoage

Rated 5 out of 5 stars

Blue Storage is excellent

Blue Storage is excellent - the team have been really helpful and supportive. It was great to look at the unit yesterday - this made the process simple and I feel confident about storing my items there.

April 13, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you Fiona, we pride ourselves on offering safe and secure storage, we are glad we could help enjoy your time at Blue Self Storage

Rated 5 out of 5 stars

Top notch caravan storage

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone you come in contact with is cheerful and helpful. Extra big shout out to the office staff who always go above and beyond and really helped us out today. Would highly recommend this place.

April 13, 2026
Unprompted review
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Reply from blue self storage

thank you for such a lovely review our security are always on top form whihc reasurres you your goods are in safe hands, our office staff always aim to leave cusotmers with a positive experience

Rated 5 out of 5 stars

Easy access for storage and…

Easy access for storage and convenience. Used storage for 2 months without any issues. Easy process to follow and nice incentives from blue storage.

Courtney was very helpful with the cancellation process also with clear communication.

Will use again in future if required.

April 13, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your great feedback.

We’re really pleased to hear that you found the process easy and convenient, and that everything ran smoothly during your time with us. It’s also fantastic to know that Courtney was able to assist you clearly and make the cancellation process straightforward.

We truly appreciate your kind comments and would be more than happy to welcome you back again in the future if you need storage.

Kind regards
Team blue

Rated 5 out of 5 stars

Great customer experience

Very pleasant interactions with all the staff, friendly, helpful just all round great experience.

April 10, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the review. We go the extra mile for our customers! Hope you enjoy the new caravan. Thanks Sharon

Rated 5 out of 5 stars

Great customer service

Great customer service, quick response time and felt like a really personal service. Alex was fantastic from start to finish. She took time to explain everything, from processes to answering the questions I had.
When I met her, she took the time to show me around the site, explain the facilities and took me to our dedicated space.

April 2, 2026
blue self storage logo

Reply from blue self storage

Thank you so much for the great review. We try to give that personal touch to all of our customers. Remember we are a platinum CaSSOA awarded site so you will get more of a discount off your insurance. Thanks Sharon

Rated 5 out of 5 stars

Another great customer service…

Another great customer service experience bringing our motorhome back to storage after the winter. Bernie was extremely helpful and pleasant. Looking forward to another summer of camping!

April 10, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. So pleased that you have come back for another summer!! Reagrds, Sharon

Rated 5 out of 5 stars

So easy to book online and arrived at…

So easy to book online and arrived at the storage to gain entrance without any issues

April 8, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you for your review, we aim to provide smooth and easy access for all our customers

Rated 5 out of 5 stars

Very easy and convenient

Very easy and convenient. Bernadette was lovely. I would recommend it. Thanks

April 7, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. We try to make things as simple as possible. Kind Regards, Sharon

Rated 5 out of 5 stars

Always a pleasure to rent a unit from…

Always a pleasure to rent a unit from these especially dealing with Courtney Hart who is very professional. We will be back.

March 31, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. So good to meet you this morning organising the unit transfer. Courtney is fab!! Regards, Sharon

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