blue self storage Reviews 

1,482
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their pleasant, efficient, and helpful demeanor, often going above and beyond to provide professional and knowledgeable service. People frequently highlight the excellent customer service, noting quick responses and a personal, understanding approach. The overall service is described as seamless and efficient, making the user experience easy and hassle-free. Reviewers also appreciate the well-maintained and secure facilities, including excellent wash areas and convenient 24/7 access, ensuring their belongings are safe.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often describing it as excellent, amazing, and professional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the impressive level of... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the ease and convenience of the... See more

Facilities

Users describe positive interactions with facilities, highlighting secure access and exit systems, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

We’ve used Blue Self Storage for a number of years with previous caravans. We’ve recently changed from Motorhome to Caravan and I must say the transfer was seamless. Staff were really helpful and fr... See more

Company replied

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,482)

290 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend 100%

Quick set up, easy access to sites. No issues staff are friendly and accommodating, would recommend. Whole processes has been very easy.

March 13, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

So pleased that you found the process straightforward Ethan, let us know if you need anuything else.

Many thanks
Alex

Rated 5 out of 5 stars

Courtney was very helpful with a…

Courtney was very helpful with a walkthrough on the phone as ours is a remote facility and explained everything clearly. Everyone involved with getting me started were very helpful. Excellent customer service.

March 13, 2026
blue self storage logo

Reply from blue self storage

Thank you for such a lovely review. So pleased that you found the teamand Courtney so helpful.

Many thanks
Alex

Rated 5 out of 5 stars

Easy to use website

Easy to use website, very clear about costs and charges. Booking online was fast and easy. Great prices and in person follow up call the next day from the branch. Highly recommended

March 12, 2026
Unprompted review
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Reply from blue self storage

Thanks for taking the time to do a review Ceri, sopleased that you foudn the system strraightforward to use.

Thanks again
Team blue

Rated 5 out of 5 stars

Fast effective great service a little…

Fast effective great service a little bit pricey

March 5, 2026
blue self storage logo

Reply from blue self storage

Thank you for the 5-star review! We're really happy to hear you found our service fast and effective.

We understand that pricing is always an important factor, and we do our best to ensure the quality, speed, and reliability of our service make it worthwhile.

We truly appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

Customer service

Communication with the company is always a pleasure, very happy with the service they provide, 5 * customer services

March 9, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. We have a great team in customer service and security who are always happy to help! Regards Sharon

Rated 5 out of 5 stars

My request was dealt with quickly and…

My request was dealt with quickly and promptly with a very friendly response by Sharon

March 6, 2026
Unprompted review
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Reply from blue self storage

Thank you so much for your 5* review. I'll keep an eye out on an end of row plot for you! Regards Sharon

Rated 5 out of 5 stars

Great Customer Service Experience

Courtney had a lovely manner on the call. She was very professional, efficient and knowledgeable.
She was empathetic to my stressful day trying to organise bringing our caravan back to storage for a service and advised me of the protocol which I was not previously aware of. She also advised that we could take advantage of the Blue Storage Facebook Page to advertise our caravan after deciding to sell it as we do not use it enough due to busy schedules . This was reassuring as we were disconcerted with wondering how we would go about marketing it for sale. Thank you Courtney for your help today

March 5, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. Courtney is a much valued member of staff. Hope you get lots of interest in your caravan. Regards, Sharon

Rated 5 out of 5 stars

Bernie very helpful

Hi dealt with Bernie in changing my entrance and leaving card details with the new private reg of my Motorhome which is on site at wentlog
Bernie was very professional and helpful in sorting this for me
Thank you

March 5, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for the 5* review. Bernie is a much valued member of the team. Hope you get a trip out in your new motorhome as the weather is starting to get better! Regards, Sharon

Rated 5 out of 5 stars

Needed to change vehicle over in…

Needed to change vehicle over in storage staff are very helpful and quick to respond. Very happy with the services we receive. Can highly recommend.

March 4, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for doing a review for us, so pleased that the service we provided met your expectations. Let us know if you need anything else.

Mnay thanks
Team blue

Rated 5 out of 5 stars

Motorhome storage

Good customer service would highly recommend.

March 3, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. Remember we are platinum CaSSOA Awarded so you will get a discount off your insurance. Kind regards, Sharon

Rated 5 out of 5 stars

Booking up and registering

It was easy to go and have a look and discuss everything with staff and then book online. Very streamlined and friendly. Their security set-up looked impressive, too.

February 27, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. Hope the move goes smoothly! Regards, Sharon

Rated 5 out of 5 stars

This service is very professional…

This service is very professional simple to understand and use So personally I am very happy overall

February 20, 2026
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. You can rely on us to take car of your vehicles. Regards, Sharon

Rated 5 out of 5 stars

Great customer service

Great customer service

February 20, 2026
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. So pleased we could help you with the lorry storage. Kind rgards, Sharon

Rated 5 out of 5 stars

Recommended

Recommended. Good customer service and easy to book and immediate access. Thank you.

November 29, 2025
blue self storage logo

Reply from blue self storage

Thank you for the 5* review. We have a great team who are always happy to help! Regards, Sharon

Rated 5 out of 5 stars

Emma and Alex at the Cardiff branch…

Emma and Alex at the Cardiff branch were great, the whole process was easy and stress free. I would highly recommend this company and its staff.
Mark Day
Operations Manager
Colour Fence

February 27, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for the 5* review. We try to make the process as simple and stress free as possible! We have a great team! Regards, Sharon

Rated 5 out of 5 stars

This company blue storage

This company blue storage.
Is very professional
If Your looking for any type of storage give this company a call
Can’t fault them

February 26, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you for your 5* review, we aim to be professional and friendly, happy we were able to help with your stroage needs

Rated 5 out of 5 stars

Definitely recommend

Fuss free and extremely smooth experience from start to finish. Excellent customer service and very helpful staff.

February 23, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for taking the time to do a review for us Caroline, really pleased you found the process straightforward and the staff helpful - we have a great team here at blue self storage. If you need anything in the future don't hesitate to get in contact.

Many thanks
Team Blue

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