blue self storage Reviews 

1,484
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and willingness to go above and beyond. Many people highlight the exceptional customer service, noting prompt responses, clear explanations, and a personalized approach that makes the overall experience seamless and hassle-free. Reviewers frequently commend the well-maintained and secure facilities, including excellent washing areas, controlled entry, and top-notch security features like CCTV. The user experience is often described as easy and convenient, with customers appreciating the straightforward processes and 24/7 access to their clean storage units.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, amazing, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and simplicity of... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising their cleanliness, security, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blue self storage is an excellent company . Their people are brilliant to deal with. I rented storage at Bedminster Bristol for approx 9 months. Throughout that period any communication wether email o... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

We’ve used Blue Self Storage for a number of years with previous caravans. We’ve recently changed from Motorhome to Caravan and I must say the transfer was seamless. Staff were really helpful and fr... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,484)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely recommend

Fuss free and extremely smooth experience from start to finish. Excellent customer service and very helpful staff.

February 23, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for taking the time to do a review for us Caroline, really pleased you found the process straightforward and the staff helpful - we have a great team here at blue self storage. If you need anything in the future don't hesitate to get in contact.

Many thanks
Team Blue

Rated 5 out of 5 stars

Very helpful

Very helpful. Minor IT issue in setting things up which they were very proactive to solve. Had an issue with the latch on unit and out of hours staff were very helpful.

February 12, 2026
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Reply from blue self storage

Thank you for your great feedback. We’re really pleased to hear that the team was able to resolve the initial IT issue quickly and provide helpful support with the unit latch, even out of hours. Your comments mean a lot to us, and we’re always here if you need anything further.

Many thanks
Team Blue

Rated 5 out of 5 stars

Really pleased with our storage service…

Really pleased with our storage service from Blue Self Storage.
Good pricing & flexible arrangements , I would certainly recommend them.
Very good support from Alex.

February 20, 2026
Unprompted review
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Reply from blue self storage

Thank you so much for taking the time to do a review Linda, hope you got all your stuff sorted with no issues and really pleased that Alex was a good support to you.

Many thanks again
Team Blue

Rated 5 out of 5 stars

Excellent site

Excellent site, very secure and well maintained. Friendly staff and good facilities.

February 20, 2026
Unprompted review
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Reply from blue self storage

Thank you for your kind words Neil. We're delighted to hear you found the site secure, well maintained, and the team friendly. It’s great to know our facilities met your expectations. We really appreciate the recommendation and look forward to helping you again in the future.

Kind regrads
Team Blue

Rated 5 out of 5 stars

Very easy process

Easy to reserve the storage online, received clear instructions and everything worked smoothly.

February 13, 2026
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Reply from blue self storage

thank you, we areg lad to hear you found our online booking easy, adn that everything waas clear, and overall a positive experience

Rated 5 out of 5 stars

Fantastic company

Blue self storage especially Rhiannon have been absolutely fantastic. In a time of desperation and need blue couldn't have done more to support us. The customer service alone has been second to none.

February 2, 2026
Unprompted review
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Reply from blue self storage

Hi Richard, we are glad to hear that our team and Blue self storage were able to help, happy to hear you such a positive experience. thank you for the 5 star review

Rated 5 out of 5 stars

Easy 24/7 access

Easy 24/7 access, on site security with dog patrols. great value for money. Staff are on hand in the office and eager to help

December 5, 2025
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Reply from blue self storage

thank yoy for your lovely review glad to hear you found our site secure and staff friendly and approachable

Rated 5 out of 5 stars

Friendly and helpful as always

Friendly and helpful as always,
Every member of staff is a credit to the company,

February 11, 2026
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Reply from blue self storage

Thank you so much for your 5⭐ review! We’re delighted to hear that you think the team are fantastic – we couldn’t agree more 😊

Kind regards,
Alex

Rated 5 out of 5 stars

The best warehouse

The best warehouse, warm welcome, excellent staff, accurate information, fast delivery, meticulous organization, stylish and neat, in short, you are the best.
And finally best discount

February 12, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for such an incredible review.

We’re delighted to hear that you received a warm welcome and found the team helpful, efficient and well organised. Your kind words about our facility and service truly mean a lot to us.

And we’re especially pleased you were happy with the discount too 😊

Kind regards
Alex

Rated 5 out of 5 stars

As usual very professional and…

As usual very professional and friendly, an excellent company from security to the office staff.
A model all companies should aspire to equal.

February 10, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your wonderful feedback.

We’re delighted to hear that you find our team professional and friendly, and that our security and office staff have made such a positive impression. Your comment that we’re a model others should aspire to truly means a great deal to us.

Many thanks
Alex

Rated 5 out of 5 stars

Big thank you to Courtney who made what…

Big thank you to Courtney who made what was for me a difficult process very easy and would definitely recommend, thanks again 😊

February 9, 2026
Unprompted review
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Reply from blue self storage

Hi Damion, thank you for such a lobely review, we are glad that could make the process easier for yourself

Rated 5 out of 5 stars

The staff were friendly and…

The staff were friendly and informative, explaining exactly what I needed to complete my request

February 6, 2026
Unprompted review
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Reply from blue self storage

Thank you for youor review we are glad you had a positive experience

Rated 5 out of 5 stars

Helpful staff

Helpful staff
Very considerate and efficient

January 28, 2026
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Reply from blue self storage

Thank you so much for the 5* review. OUr staff will always go the extra mile! Hope your house move goes smoothly. Regards, Sharon

Rated 5 out of 5 stars

Lady on phone.. 👍

Sharon.. on phone..was terrific.. I don't like tech.. but she was great help..well done

February 2, 2026
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Reply from blue self storage

Thank you for the 5* review. So pleased I could help with the storage at Treforest. Kind
Regards, Sharon

Rated 5 out of 5 stars

Straight forward to arrange the hire of…

Straight forward to arrange the hire of the storage unit. Staff were friendly and helpful including Alex Diavali

January 30, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your kind review.

We’re really pleased to hear that arranging your storage unit was straightforward and that you found the team friendly and helpful. We’ll be sure to pass your lovely comments on to Alex as well — it’s always great to see staff recognised.

Rated 5 out of 5 stars

Top quality units with 24hr security

Top quality units with 24hr security

January 22, 2026
blue self storage logo

Reply from blue self storage

We’re delighted you’re happy with the quality of the units and the 24-hour security — keeping your belongings safe in well-maintained storage is exactly what we’re all about. Thank you for taking the time to do a review.

Rated 5 out of 5 stars

Very quick and streamlined to use

Very quick and streamlined to use. Follow up call and information about the storage was great and would absolutely use again.

January 29, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

We’re so pleased to hear you found the process quick and straightforward — that’s exactly the experience we aim to provide. It’s great to know the follow-up call and information about the storage team were helpful too.

Rated 5 out of 5 stars

What a great place to put my stuff

What a great place to put my stuff
Easy to get to secured by cameras 24hrs a day coded gates i fill good knowing my stuff is there
Great people to talk to and helpful
Good price
Good containers

January 28, 2026
blue self storage logo

Reply from blue self storage

Thank you so much for your great review. We’re really pleased to hear you find the site easy to access and that the 24/7 CCTV and coded gate entry help you feel confident your belongings are safe with us — that’s exactly what we aim for.

It’s also lovely to know the team made a good impression and that you’re happy with the pricing and containers too. We really appreciate you choosing us to store your things and taking the time to share your experience. 😊

Rated 5 out of 5 stars

I have used blue storage for storing my…

I have used blue storage for storing my caravan, for many years and find that they are excellent

January 27, 2026
blue self storage logo

Reply from blue self storage

Thank you for your continued loyalty — it really means a lot to us that you’ve trusted Blue Self Storage with your caravan for so many years. We’re delighted to hear you’ve had such a positive experience and that our service continues to meet your expectations.

We truly appreciate your support and look forward to being here for you for many more years to come.

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