Luke from Bluestone has been absolutely outstanding. He recently took on a case which had been badly handled by another lender and he bent over backwards to help us get the mortgage offer and the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I would like to thank Bluestone Mortgages for issuing today’s Right to Buy mortgage offer. A special mention goes to Daniel, the underwriter, who handled the case with great efficiency. He revie... See more
Company replied
Great experience. They were very quick. We provided everything they asked for the same day they asked for it, and we received our mortgage offer about two week after it was submitted. Being self-emplo... See more
Company replied
My first bluestone application as a broker App to offer in 7 days. Client over the moon. Underwriter who picked up phone to chat over and also called back when I had a question. Excellent service.... See more
Company replied
Company details
Written by the company
Bluestone Mortgages was founded in 2015 and specialises in residential mortgage origination, portfolio servicing and cloud-based technology development in the financial services sector. Working with an extensive network of brokers, Bluestone Mortgages focuses on supporting customers who don’t fit the traditional profile of high street banks.
Contact info
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- bluestonemortgages.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Good products and criteria but…
Good products and criteria but underwriting process was painfully slow.
Got there in the end
December 8, 2025
Reply from Bluestone Mortgages
Hi Stephen, thank you for giving us a 4* review; we appreciate you taking the time to share your feedback on your experience. This is extremely important to us so we can review and improve our service and processes in the future. Wishing you all the best in your new home.
Many thanks, Bluestone Mortgages
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Great assistance
Great assistance
The willingness to help find a way to get a deal done was fantastic
December 9, 2025
Reply from Bluestone Mortgages
Hi Andrew, thank you for your fantastic 5* review! We're so pleased you've been impressed with the service. Wishing you all the best. Many thanks, Bluestone Mortgages
a sensible approach
Blue stone have been willing to look past difficulties faced during the past 5 years. From pandemic to redundancy and cost of living crisis. TO help us achieve a better standard of living. Thank you, Bluestone,
December 7, 2025
Reply from Bluestone Mortgages
Hi Stephen, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with our teams support and the service received. Wishing you all the best.
Many thanks, Bluestone Mortgages
Brilliant
mortgage provider found using Haysto, everything from start to finish was first class always came back with any issues asap
December 9, 2025
Reply from Bluestone Mortgages
Thank you for giving us a 5* review Mark! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages
A good a effective experience hassle…
A good a effective experience hassle free
Thank you 🥰
December 8, 2025
Reply from Bluestone Mortgages
Hi Bushra,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
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Great Experience
I had a brilliant experience on my residential purchase application from start to finish. I was called by a lady who confirmed everything I needed following on from uploaded all the initial docs. The case was then passed to the underwriter Hans Schreuders, who called me to clarify info etc, and was brilliant, and we went to offer very quickly. Would definitely use again based on this experience
December 5, 2025
Reply from Bluestone Mortgages
Hi Anna,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Bluestones Mortgages were the only…
Bluestones Mortgages were the only lender who truly took the time to understand my situation when no one else would. After being turned away elsewhere, their team listened, assessed my circumstances fairly, and found a solution that genuinely worked for me.
Their support, communication, and dedication made an overwhelming process feel achievable, and I’m incredibly grateful for the opportunity they gave me. Bluestones didn’t just provide a mortgage—they provided trust, clarity, and a fresh start.
I can’t recommend them enough for anyone who needs a team that goes the extra mile and believes in helping people move forward.
December 7, 2025
Reply from Bluestone Mortgages
Hi N Jayne,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Reply from Bluestone Mortgages
Hi John,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Offered exactly what we needed
Offered exactly what we needed, quick and easy. Thank you.
December 1, 2025
Reply from Bluestone Mortgages
Hi Paul,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
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Bluestone were extremely professional…
Bluestone were extremely professional and efficient throughout my mortgage offer. My situation was complex and needed a lot of time and effort but George Griffiths and Zac Bull were amazing! I couldn't be more happy with the outcome. There was no point were I felt like I was "in the dark" about anything but all of my enquiries were responded to promptly. I would definitely recommend if you have bad credit and want to do a RTB.
December 1, 2025
Reply from Bluestone Mortgages
Hi M,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Great experience
Great experience, once all paper work was sorted it was pretty fast.
December 1, 2025
Reply from Bluestone Mortgages
Hi Teri,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Luke from Bluestone has been absolutely…
Luke from Bluestone has been absolutely outstanding. He recently took on a case which had been badly handled by another lender and he bent over backwards to help us get the mortgage offer and the clients new home secured.
From day one he has returned all our calls and escalated everything as much as possible. We will look to place more with Bluestone now we know how supportive they will be to our client.
Big shout out to Luke for making dreams come true!
December 3, 2025
Reply from Bluestone Mortgages
Hi Scott,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Reply from Bluestone Mortgages
Hi Alicia,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
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Decent company with a fairly easy…
Decent company with a fairly easy application process .
November 29, 2025
Reply from Bluestone Mortgages
Hi Brian,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Five stars
I needed to get them all the information and from there I had no problem in getting the mortgage I would recommend every body to give it a go I was satisfied with the results
November 29, 2025
Reply from Bluestone Mortgages
Hi there,,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
“Thank you for contacting us regarding…
“Thank you for contacting us regarding your service. We are very pleased with the level of service we received.”
December 2, 2025
Reply from Bluestone Mortgages
Hi Ghazala,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Exceptional Service
Working with Bluestone mortgages has been an exceptional experience from start to finish. As an intermediary, I rely heavily on clear communication, prompt responses, and flexible solutions—and the team at Bluestone consistently delivers on all three.
Our BDM Ben Owen always goes above and beyond for us and helps us out in every way possible.
November 28, 2025
Reply from Bluestone Mortgages
Hi Paul,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
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Reply from Bluestone Mortgages
Hi Sarah,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Very good i had the mortgage and i…
Very good i had the mortgage and i don’t have the best credit score
November 28, 2025
Reply from Bluestone Mortgages
Hi Serin,
Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages
Got my mortgage with them via a broker…
Got my mortgage with them via a broker (aa mortgage service). Everything went on smoothly and normal. Thanks
November 28, 2025
Reply from Bluestone Mortgages
Hi Koorosh, thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best.
Many thanks, Bluestone Mortgages
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