Bluestone Mortgages Reviews 

2,090
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and truly understanding of complex financial situations. People also appreciate the remarkably quick response times and smooth, efficient processes that make securing a mortgage completely straightforward. Many consumers praise the excellent communication and highly personalized support provided throughout the entire application journey. However, some reviewers were not happy with occasional administrative delays and the frustrating need to repeatedly provide identical supporting documentation. A few people noted that these communication hurdles and setbacks led to significant stress and worry during their application process.

What people talk about most

Service

Reviewers mention positive feedback about service, noting an exceptional experience from start to finish with... See more

Customer service

Customers had positive experiences with customer service, frequently praising the team for being polite,... See more

Staff

Consumers express deep appreciation for the staff, frequently highlighting their extreme professionalism,... See more

Response time

People report positive experiences with response time, frequently praising the fast processing speeds and... See more

User experience

Clients share satisfaction on user experience, describing the application process as efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luke from Bluestone has been absolutely outstanding. He recently took on a case which had been badly handled by another lender and he bent over backwards to help us get the mortgage offer and the... See more

Company replied

Rated 5 out of 5 stars

Great experience. They were very quick. We provided everything they asked for the same day they asked for it, and we received our mortgage offer about two week after it was submitted. Being self-emplo... See more

Company replied

Rated 5 out of 5 stars

My first bluestone application as a broker App to offer in 7 days. Client over the moon. Underwriter who picked up phone to chat over and also called back when I had a question. Excellent service.... See more

Company replied

Rated 5 out of 5 stars

Bluestone were extremely professional and efficient throughout my mortgage offer. My situation was complex and needed a lot of time and effort but George Griffiths and Zac Bull were amazing! I couldn'... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

Bluestone Mortgages was founded in 2015 and specialises in residential mortgage origination, portfolio servicing and cloud-based technology development in the financial services sector. Working with an extensive network of brokers, Bluestone Mortgages focuses on supporting customers who don’t fit the traditional profile of high street banks.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,090)

199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks for given us the opportunity to…

Thanks for given us the opportunity to by a house.we are really grateful and happy to be a part of the bluestone mortgages.

October 18, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Jakia, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.

Many thanks, Bluestone Mortgages

Advertisement
Rated 5 out of 5 stars
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages.

Rated 4 out of 5 stars

Great experience

Great experience, very informative

October 17, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Amanda,
Thank you for giving us a positive review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages

Rated 5 out of 5 stars

Thanks for offering me mortgage.

Thanks for offering me mortgage.
Thanks 🙏 soo much that's big dream ever I've had to buy house for my little ones.
Now my dream comes true
Thanks you soo much.

October 18, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Osman, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Straight forward

Straight forward. Easy steps

October 20, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Advertisement
Rated 5 out of 5 stars

Quick offer from application to offer

Quick offer from application to offer, helpful underwriters and quick timescales. Would recommend and use again!

October 20, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best. Kind regards, Bluestone Mortgages.

Rated 5 out of 5 stars

Was able to give me a mortgage when I…

Was able to give me a mortgage when I struggled with other lenders. I was able to pay off my help to buy with this remortgage

February 3, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Speed & efficiency

October 20, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Thank you for your fantastic 5* review! We're so pleased you've been impressed with our the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Advertisement
Rated 5 out of 5 stars
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Lee, thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Bluestone is wonderful

Bluestone is wonderful, at first I thought it was too long, meaning is taking too much time but now I appreciate it, because I learned a lot and I know what it takes to get a mortgage, I really thank you so much for accepting me and I will always pass you on to friends and families, you are wonderful

October 19, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Rifkatu, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future.

Wishing you all the best. Kind regards, Bluestone Mortgages

Rated 5 out of 5 stars

Tamjid Sayeed

As a 1st time buyer, BlueStone has made my dream a reality. Highly recommended.

October 18, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Tamjid, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.

Kind regards, Bluestone Mortgages

Rated 5 out of 5 stars

What can I say. Dreams can come true.

What can I say. A lender who looks through everything and doesn’t judge. You are treated like a human and not just all done on a PC. Looking forward to moving into our new home in the next few weeks. We can’t thank you enough

October 14, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Jon, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.

Many thanks, Bluestone Mortgages

Advertisement
Rated 5 out of 5 stars

Very efficient and personable

Quick responses, regularly kept up to date and professionally personalised customer care. Highly recommended

October 14, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Suzy, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.

Kind regards, Bluestone Mortgages

Rated 4 out of 5 stars

Very straightforward, happy to have been accepted

Very straightforward

October 14, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Debra,
Thank you for giving us a positive review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages

Rated 5 out of 5 stars

Great experience!

Great experience. They were very quick. We provided everything they asked for the same day they asked for it, and we received our mortgage offer about two week after it was submitted. Being self-employed and not having the best credit score, we didn't think it would be possible, but bluestone made it possible. Would definitely recommend them!

October 13, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Adam, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.

Kind regards, Bluestone Mortgages

Rated 5 out of 5 stars

The whole experience was easy and…

The whole experience was easy and painless the team were really helpful and always responded in timely manner

October 13, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Matthew, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Advertisement
Rated 5 out of 5 stars

Fast, friendly, efficient, common sense

My first bluestone application as a broker App to offer in 7 days. Client over the moon. Underwriter who picked up phone to chat over and also called back when I had a question. Excellent service.
Overall great experience, from initial enquiry, help on system all the way at through. Such happy friendly helpful staff

October 15, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Jenny, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and the service. We look forward to working with you again soon.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Nice quick process

Nice quick process!
Received a mortgage offer that didn’t seem possible

October 12, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Daniel, thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

My partner and I struggled for a high…

My partner and I struggled for a high street mortgage. Our mortgage broker suggested bluestone and we had our offer in about 10 days. Would highly recommend bluestone especially for first time buyers

October 12, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Michael, thank you for your review. We appreciate your feedback and are pleased that you'd recommend us in the future. Wishing you all the best.

Kind regards, Bluestone Mortgages

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look