BlueWhaleSpa Reviews 

Fiona in sales was really helpful throughout the whole process, ensuring the hot tub was delivered when it suited us and answering all my questions
The two delivery guys, Sorin and Martin, were extremely friendly, helpful and completely professional and proficient.
The company should be proud of not only its great products but also fantastic employees offering the best customer service I have encountered in a long time

Great service from start to finish, Andrew kept us updated at all times and was happy to answer any questions we had.
The engineers were really professional and friendly, even when working on a cold snowy evening they still spent the extra time to go over everything we had to ask about the hot tub. ( sorry didn’t get their names but thank you again )
Definitely would recommend to friends and families.

Our experience with BlueWhale Spa was excellent from start to finish . Great hot tub at fantastic price . Custer service ( thank you Fiona ) was really helpful at every stage . The delivery was seamless and Trymore and Edmore were really helpful and professional and talked us through the different features and requirements for the hot tub. Couldn’t have been easier . Thank you

I brought a new hot tub though Blue whale spa’s. 1st contact was with Fiona, I sent all the info about access for the tub . She told me that there was enough room and it would fit though. On the day I was anxious as I thought it was all a bit tight. The installers turned up exactly when they said they would. And within 15 minutes had the tub off the van and though into my garden. They listened to my concerns about best way to set up the tub and advised me and its worked out perfectly. The team were Sorin and Martin they were brilliant a credit to the company . Overall my experience has been 💯. Can only recommend from what I’ve seen . Thanks Blue whale. Cheers, Michael

From ordering to installation the process was seamless, I had trouble with access due to the size of the tub I picked, however Fiona was reassuring and offered tubs that would be suitable, and changed this without any fuss. The installation was great, delivered on time on the date stated and installation guys worked well and with ease and a good explanation of starting up and chemical advice. I would highly recommend anyone looking for a hit tub to look no further than blue whale spas!!!

Received hot tub and really enjoying it

From the first visit to the showroom where we first met Fiona the sales advisor, through the decision making progress, placing the order through to the delivery and installation team of Trymore & Edmore, Blue whale Spa have been a dream to deal with. From polite and easily contactable staff, resolution of site issues and seamless installation, clear use instructions to our first dip. Two very satisfied customers.

Love the hot tub! Better than we imagined and the kids think it’s fantastic. We got the Hawkins Bay. Delivery was challenging as there were steps involved but Zen and Hubert were brilliant and several up for me a gave ad icon how to run it. I dealt with Andrew in sales. Very helpful.

Excellent communication from Andrew Brunson on our new Crescent bay delux hot tub on how it works and delivery times

Excellent company to deal with from order to installation.

I had such a fantastic experience with Blue Whale Spa from the moment I called them, their team is friendly, attentive and genuinely cared about my needs. We visited the impressive showroom and Andrew Brunton supported us through the whole experience. His knowledge is impressive and he really helped us in choosing the right hot tub for us. Delivery and installation was excellent, nothing was too much trouble for the friendly delivery guys. We have been very happy with our Crescent Bay Deluxe hot tub and would definitely buy again from Blue Whale Spa, they come highly recommended from us.

Fantastic delivery service from
The two guys that delivered my hot tub ( Trymore & Edmore) were super helpful and friendly and awt everything up just as I wanted it. The Hot Tub is amazing. Fiona who arranged everything was also excellent. Super happy with everything, thank you Blue Whale Spas.

Was a big purchase for us and I was a bit overwhelmed by the choices of where to purchase.
I started a what’s app chat with Fiona at blue whale spa and then followed up with a call. She was great and talked me through the different options and types. We took delivery of our new hot tub the following Friday.
Great delivery from the two guys that positioned the tub right where we wanted it.

Order hot tub from blue whale spa and spoke to fiona who was great and explained everything about the hot tub and delivery and cable i needed and sent lots of helpful information by email had the hot tub delivered and installed by Mark and Craig lovely guys very efficient and explained everything i needed to know about maintaining the tub overall great service from blue whale spa 100% would recommend

Fiona made the whole process very simple. She was informative and friendly. The delivery was organised so quickly and the installation team were excellent. Thank you to Mark and Craig who took care, gave advice and installed it quickly and efficiently. Overall 5 star service! We love our tub, thank you.

We have recently had a hot tub from blue whale spa which was delivered today from start to finish the service has been excellent from Andrew Brunton and the delivery team,I would highly recommend anybody looking for a high quality hot tub for your garden get in touch with andrew from bluewhalespa.

I recently purchased the SunshineBay 40‑Jet 6 Person Hot Tub from BlueWhaleSpa through Costco, delivered and fully installed, and I couldn’t be happier with the entire experience.

From start to finish, the service was exceptional. I want to give a special mention to **Andrew Brunton**, who provided outstanding communication throughout the process. He kept me informed at every stage, answered all my questions promptly, and made sure everything ran smoothly on installation day. His professionalism and friendly approach really set the tone for a stress‑free experience.

The hot tub itself is fantastic—well‑built, powerful jets, and everything was installed with great care and attention.

I highly recommend BlueWhaleSpa, and especially Andrew, for anyone considering a new hot tub. Excellent service from start to finish!

All the staff are really proactive, helpful and accommodating, especially Fiona & Yasmin in the office and our installers Mark & Craig.

Highly recommended

We had an absolutely fantastic experience with Blue Whale Spa from start to finish. The entire process was seamless, professional, and genuinely enjoyable.

A special thank you to Fiona, who organised all the logistics and delivery of our hot tub. She was incredibly nice, responsive, and helpful throughout – nothing was too much trouble, and she made the whole experience stress-free. It’s rare to come across customer service that’s this attentive and friendly.

On delivery day, Zen and Hubert were brilliant. They were extremely efficient, professional, and very pleasant to deal with. They handled everything with care, worked quickly, and left the area spotless – not a single bit of mess left behind.

We couldn’t be happier with both the service and the product. Highly recommend Blue Whale Spa to anyone considering a hot tub – truly a 5-star experience from beginning to end!

Installers Sorin @ Martin were fabulous, even answered calls the next day when I had a few questions talked us through every step, Fiona who we dealt with from start to finish was amazing, 5 stars from the initial phone call to the final installation would highly recommend