BMO Reviews 361

This is one of the worst banks I have ever dealt with. Everything is so complicated, and most of the time, the people you talk to don't realise how stressful they are making things for you. I applied for a skipped payment for my mortgage in December 2025 for January payment, which was approved and I received a confirmation email. But then, in early January, the payment was sent back to the bank. Since 5 January 2026, I have received no fewer than 40 phone calls, 20 emails and several text messages asking for the payment, even though it was approved to be skipped. Now I need to have my skipped payment approved by management, and I still don't know why. It was finally approved, but I had to go to the bank to drop off my T4s, payslips and municipal tax documents. I really don't know why, as they already have this information on file. So, if you're considering switching your mortgage to this bank, think twice — there are better options out there.

This bank BMO not recomanded
I have been always paid on time the minmum and tbey suddenly close my credit card!!!!!
Please note since a while I notice all my payment not reduce my credit card Balance
It serious issue

I opened a new account to get a welcome offer of $400. It wasn't until eight months later they told me I didn't qualify because I hadn't used my account in time after opening.

Well. The reason I didn't use my account was because I was waiting for a card. The Canada Post strike happened, and it took a month to receive.

So this lady is like "why did it take you a month to use your card?" Uh, because I didn't have it yet. Which was not my fault. The bonus should have been granted.

This bank is in trouble .They are going after small time customers like me .What is 10,000 for such a large bank to track my payment and then reduce my credit limit after I make a payment you know they have no cash .They reduced my credit limit and then sent me a notice that they will be charging me 29 dollars after they are the ones who reduced my credit limit .So not only did a purchase I was trying to make not go through they are anticipating I will pay them an additional 29 dollars because apparently they think everyone is born stupid .Those of you who have accounts with this bank especially any kind of loan accounts check your balances .They reduced my personal line of credit from 25000 to 3000 no advance notice nothing when I asked for an explanation they sent a fake manager asking me to reapply.They are so tone deaf they think they can treat people like trash and still keep them as customers.Am walking while I still can patronize this ROGUE bank at your own peril.

Awful services. I am getting all my money out and switching to TD. Why is there such a low limit on debit card expenditure? Why do I need permission from BMO everytime to spend my money in the name of "fraud prevention"? If that's the case what's the use for multi-factor verification? Worst of all, the call support is classless. Impatient, condescending and NOT-CANADIAN (this is a huge issue as the communication was often very unpleasant and the practice of mass outsourcing deprives local communities of their livelihood for corporate greed)!!!

I’ve had a BMO current account for over a year with no issues, yet suddenly I’m required to visit a branch to verify my account. This process is confusing, time-consuming, and entirely unnecessary.

It’s hard to see how this qualifies as “professionalism” when something that should be simple is made so complicated. What should be a quick, straightforward experience has become a major hassle.

For a bank I’ve trusted for over a year, this was a disappointing and frustrating experience. Customer service should simplify life, not make it harder.

After receiving notification that I could not access my account due to all of my contact details being changed, I spent over three frustrating hours bouncing back and forth between 1-800-BMO and my BMO branch, like a ping pong ball numerous times. Finally late for work, and seeing a branch teller for the 5th time, my issues were finally solved by Irram! This good review is strictly my special thanks to Irram!

The worst bank ever. I wish this bank goes bankrupt and never serves Canadians. They are fraud bank and thieves.

The worst Bank ever… cheque got in hold for 20 DAYS !!!!!!!!!!!!! Multiple times? Even when I deposit it through the branch still getting on hold!!!! This is ridiculous

Jesus Christ said he’ll do the work and I had to stay alive and show people his signs n wonders worked real hard cried a lot waited it out for the right people to come the heavens army in flesh to come I held on eve though they torment me indirect insults contact followed me it was very hard to handle

They decreased my overdraft protection for $500 to $200 without much notice, forcing me to cover the shortfall. Then, they started not reversing debits that I had placed stop payments on, charging $48 a pop. The stop payments were for an organization that I am in the process of disputing, and they worked for a while. But I believe that because legislation is coming into effect in March 2026, limiting bank’s abilities to charge these predatory amounts - they are purposefully not honouring stop payments, in a very lame and transparent ‘cash grab’ before the laws come into place. When I called about these NSFs not being reversed because I had stop payments on them - they just regurgitated the head office talking points that ‘stop payments are not guaranteed’. This is an intentional cash grab. They are a despicable bank.

Alluva sudden it added 2 other accounts .. ? don't know why , and just the other day , I'm tryna login' it won't let me .. they deactivated my account ! so pissed rn

Branch staff and manager have been amazing at the Church St Branch.

-wait on phone for 30 minutes, wait on Chat for 30 minutes.
-when they phone me, they don't leave a specific extension that I can call back, only a generic number which I have to wait for 30 minutes at least and after that must answer 100 questions concerning security !!

never use BMO for any banking. Their service is terrible. I have been using them for my small business for 10 years now. They decided that they "need more information". I have set up 3 calls with them so far and no one calls me and I have no access to the account. They basically destroyed my small business.

I don't even give a star these people are thieves they keep stealing money and then telling me I made purchases I never made nor authorized and some how it's all justified for your racist thieving goof bank I hope you all choke on the money you stole

Charging $4.50 to take money out at your ATM. It's daylight robbery! Shell at Marshall and Lakeshore Drive in North Bay , Ontario. Shame on you

I wouldn't give them any stares they are the only bank that I've ever dealt with that will take credit away from you even if you pay your bills on time! They took my credit card, line of credit and reduced my overdraft and all within one month of each other with no warning of it happening! All this just in time for Christmas
I would love to leave them but now I owe all the money and have my pay and payments going thru them so I'm stuck!
I recommend nobody to BMO ever!!!

I left Canada for Europe three years ago, but had to keep my BMO account for various reasons. My experience with them as an international customer has been abysmal.

Their online banking will mercilessly lock you out of your account randomly. Good luck dealing with their call centre and their spotty verification code system that more often than not doesn't send the code you requested.

When my debit card expired, I could only order a new one through my former branch. The problem was: Nobody in the branch picks up the phone, like: EVER. If you leave a voice mail they won't call you back. Only after I gave a poor call center agent a piece of my mind, did they make an effort to get the branch to contact me.

But sending a new debit card abroad is also too tall an order for them (while MBNA send me my new credit card within three days). Mine was returned to the branch twice for whatever reason, so I had to get the clerk at the branch to give me the card number and security code over the phone and then destroy the card. That whole business took three months during which time I had to call them to pay my credit card bills because I couldn't access my account.

The final straw was when I again got locked out of my account two weeks ago for no reason whatsoever and they weren't able to send me a recovery code, because I don't have a Canadian phone number (only a Canadian VoIP number) and the app wouldn't work either. So now my account is locked and I can't access the money. Thanks for nothing.

What a useless bank. I went against some advise from friends and opened an account with BMO. I wonder how is this bank even managing to survive. They offered me a credit card. I said yes, and then they said we didnt get any feedback when we ran your credit. Now wait for backend to share what happened. Backend is worst than front end. they never even bothered to respond. When I waited 2 weeks, I called myself and they asked to go check with branch. I went to branch and they said give us your number and we will call. They never called. Every staff member seems hand in glove on these malpractices.I updated my own cell number by logging into my online account. They blocked me from logging in. They said I need to call the bank first to confirm myself. Now sitting for the second time on call since 47 minutes. Both times, their useless wait time is ridiculous. To top it up, they have extremely depressing music as well, almost as slow as the bank itself. matches their personality perfectly. Time for me to close the accounts and take all my dollars to a better bank.