B&M Stores Reviews 

The 5 star is for the customer service over the phone not in the shop where I tried to return my product. Perhaps they need to give extensive training to their shop floor staff on how to handle returns and also the right questions to ask customers eg: the method by which a product was purchased should they have lost their receipts as this could be traced back on the customer’s account.

I went into the droitwich store on the 30th June and spoke to Zoe and Morgan. They helped me with a personal matter and they went above and beyond to keep me safe in the store. I hope the manager of the store is really proud of them both and gives them the recognition they both deserve. Thank you Zoe and Morgan

I didn't get a copy of my receipt but needed to return an item. I emailed customer service and gave the info about the purchase and they were able to give me a copy of the receipt info which I printed off and used to return my item.

I had even made a mistake when I first gave the info which cause them to struggle to find transaction, so they called me to try to sort it out promptly. Very happy with their customer services for this situation.

Box fell off a shelf onto me as wasn’t stacked properly or had insufficient or incorrect safety measures and their complaints team are trying to tell me I can’t complain and need legal advice .. this is wrong info after checking legally. Hated going in there before definitely even more so now ..terrible ethics.

Again, great customer service. Had a product that broke second time using it after a couple of months. Didn't have the receipt but went down with my bank statement. As it was longer than 30 days the manager asked me to contact customer services with the bank details and they would be able to issue a receipt.
I did this by email. It was very quick and was then refunded at the shop. Everyone was great at the shop and online. Thanks again.

I requested for the CCTV footage regarding rude behaviour of one of the Manager at their store. It was not only about the rude behaviour of the staff but the same person was not accepting to return the item even when I was told in writing by their customer care that I could return the item in the store. Finally the return was accepted but I really was in shock with the behaviour of this person. About CCTV footage I was told that "After carefully reviewing your request and the identification provided, unfortunately, we are unable to confirm that the individual visible in the footage can be reliably identified as you based on the ID submitted". So as a result of that I was denied for any CCTV footage. About the Manager's rude behaviour I was told that they can not disclose what action has been actually taken. So as a customer after getting humiliated and insulted in the store I was left in limbo. Lesson learned. I would never visit B&M stores again. It's their loss.

I wish to comment on the service I received today when I collected four fence panels. The two people who carried the panels Tony to my van were extremely helpful and I was extremely impressed by both of them. This was at the Wellingborough store this afternoon. So once again many thanks for all there help they made no fuss and extremely polite . Thankyou Malcolm .

Good customer service

Purchased an item of garden furniture with my credit card and forgot to pick up the receipt at the till, contacted customer services and they were brilliant and were able to provide me with an email copy.

I had to return a product but didn’t have the receipt , so I contacted customer services and they found my transaction on the system and sent me my receipt the same day

Lisa at customer support was brilliant, I could not have asked for more. Addressed my problems in very short time and achieved the desired outcome.

It is too warm in this store! Not just for customers but the workers! You can see them sweating, aircon needs to be sorted, you can walk in this shop and it is sometimes hotter than outside!

Please sort your cat food prices out, everytime I get to the till, I am fed up off argueing with a member of staff over cat food, there is a certain cat food my cat has, its normally 5 for £2 advertised as on offer on the shelf,but there not putting them thru on the till as it isnt showing on the till on offer..its a total pain in the butt

Have always found staff helpful & good value for money, however purchased 6 bags of blue slate today not impressed. On opening found bags had a lot of water in them & a lot of sludge. Had to wash the whole lot to remove the sludge before using to avoid being bought into the house & avoid dog licking, there was nearly half a bag of sludge in total

Rude staff couldn’t help with return even with proof of purchase. They wanted to refund onto a gift card but that’s no use to me as I will not be returning.

Shop is fine. Product- k pop demon hunters gui gui slime total rubbish. £12.99 for 2 plastic pots , some tiny bits of plastic and some gloopy rubbish which isn't slime and sticks to everything . One VERY disappointed granddaughter. Don't waste your money.

Purchased a plant, yellow rose to be specific for a friend on father's day as she'd lost hers the year before. Really nicely presented worth the money including delivery, which was on the day requested.
Will continue to buy flowers as gifts.
Amelia at B&M responded to my email asking I leave a review with order number but I no longer have that.

Excellent customer service over the phone they locate my long waiting receipt in seconds and apologies for the delay and request the return items asap with full refund

I bought a table and Chairs in April costing £300 from B&M Bargains, Yesterday the glass shattered while my husband and I were sat in the garden. We immediately went to the shop to see if we could get an exchange or refund, we were told to ring customer services to see what they could do, we were told its not covered by them and that was that. So I have just lost £300, so beware if you are thinking of buying a table from them. So disappointed as we have always bought things from them in the past with no trouble.

Customer service was very helpful even helping me find all the information they needed. Lisa made sure I understood how to receive my receipt and stayed on the line until I had received it and I really appreciated it.