B&M Stores Reviews 

Item that I purchased was broken but the customer service over the phone today was great and helped me find my receipt so I can return the item

Jane was Amazing!!

She was polite, efficient and friendly, talked me through the process of obtaining the required information in a patient and professional manner.
She spoke clearly and really sounded like she wanted to help.
Unlike many
She is an example of excellent customer service, if all were like her, I was be more willing, when it came to making the calls.
Well Done Jane
Wish they were all like you x

Helped me with enquiry quickly and efficiently. Friendly and polite

I went to B&M in Stamford as I was looking for 2 storage stools and while I was wondering around I was approached by Louisa and she was absolutely amazing!
She did everything she could to find the items I was looking for. Checked the system and helped me finding them.
It's really rare these days to find staff this helpful, specially in a big store like this.
Thank you so much Louisa!

Above and beyond service from a member of staff who was so helpful and kind nothing was too much trouble and made me feel like a valued customer, Thank you .

I called customer services yesterday (23rd June) regarding a purchase I made earlier this month. Unfortunately I couldn't find my receipt so the young lady sent me an email showing my electronic receipt. Overall a very helpful and professional service. Just goes to prove 'every day is a school day'. Thank you all for your assistance. M. Edwards

I had an unexpected problem with a product purchased, the response was swift and generous from the customer service team .
In store staff are also pleasant and helpful when approached

Isabelle from customer service was absolutely fabulous! Had a bad experience in store in regards to a faulty fan I bought less than 30 days ago that the manager woudnt help me with due to not having the receipt. Isabelle went above and beyond to track my receipt so I can get my exchange sorted for my faulty item. Thankyou Isabelle !

Couple weeks ago I went into B&M in pitsea and I couldn’t find few this and I think her name was Billie I’m not too sure if that her name but she went above and beyond she help me find every item I couldn’t find, we was very helpful and had a massive smile on her face. if I was her boss I would give her a pay rise if I had the opportunity to do so .

Spoke to someone from customer services on the phone who quickly sorted an issue that could not be sorted in store! Very quick to solve the issue professionally and promptly

I had a great experience in the Hexham store in Northumberland. All the staff were welcoming and friendly. There was a lady who stood out when she helped me with a purchase. She went above and beyond to ensure I had the items I needed. She helped me carry them and put them in a trolley. Fantastic customer experience.

Came into this B&M store looking for a piece of furniture but couldn't find it. Went to pay for another item and only one till was open with one staff member serving — a queue quickly built up. Meanwhile another staff member was stood by the tills chatting to her family/friends, doing nothing.

After waiting around five minutes, I asked her if any other tills were open. She looked at me, said "no," and turned straight back to her conversation. Another staff member then came and opened a till. When I explained what had just happened, she told me I "should have asked" — despite the fact I had asked, and been blanked.

Completely unprofessional. One staff member was clearly more interested in socialising than helping customers, and queues were left to build up as a result. Won't be rushing back to this branch.

1/5 stars.

Kittybrewster store Aberdeen is awful management are disgusting they speak to employees terribly customers don’t get spoken to any better management do not set an example for staff instead treat staff as lesser than its appalling I know a member of staff there it’s one rule for one person one for the rest avoid go to langstracht store instead better service.

The customer service representative was polite and was able to quickly provide resolution to my enquiry

The St. Austell store is purposely hiding the Pokemon Trading Card stock for their relatives and not allowing ordinary customers to buy.

Great customer support from jane

Bought as a replacement an own brand (SIMPLY) soft close toilet seat. The girl at the till asked if I wanted a receipt in case it was unsuitable. HOW TRUE !!!. I bought it as it said quick and easy fitting owing to my mobility issues. FALSE. The manner of fittings stop this item being attached as it comes loose every time. I could descend to toilet based puns in this review about product suitability. The HONEST point is that the item is not fit for purpose and should be taken off the shelves.
I took item back with receipt, refund no quibble so as a firm review is 3*but product 1*

I use Warrington Riverside, parking is easy, generally always well stocked, staff ok although not over enthused but can I recommend the whilst you have a huge selection of mops and floor cleaning products that selling the mop buckets would be a real winner

Visited your store in prudhoe to buy a pot for a memorial rose after the recent loss of my dad. Helen in the garden centre was amazing. Very caring, helped me select the right tub for it, gave advice on planting and after care, showed me to the plant food and explained which would be best and asked me to let her know how I got on! First rate customer service and better than several large national garden centre chains I’d visited who weren’t that helpful. Well done Helen. A credit to your store and team!