How do BMW UK allow themselves to be associated with such a shambles of a company as this. Having paid a final account ( £15.70) three years ago, I was contacted and harrassed by a debt collection... See more
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I’m speechless to be honest. Your employees don’t go through security properly and don’t know what each other are saying. They simply point blank ignored my main issue as it doesn’t even exist. They m... See more
Worst charging offer in Europe. Customer service is unable to address any of your concerns. I've been trying for 4 months to sign up in my new country but because I've had a subscription before, basic... See more
I’ve used my BMW charge card I think once in 12 months as BP pulse stations always seem to be out of order, my free trail period ended and now I’m stuck with 3 months of charging fees for nothing…you... See more
Overcharged 436 times
The billing system seems to be faulty. I was billed 436 CHF instead of 1 CHF for having charged 3 kWh in France. Three emails and calling the customer service have not resolved the issue and my credit card was charged 436 CHF. The customer service admitted that the billing system made a mistake on the 23 Aug 2022. Now, 3 weeks later I still haven't heard back. I doubt that I will ever use BMW Charging again. And the customer service is absolutely poor. This is in stark contrast to the great *(driving) experience I have had so far with the 530e.
August 8, 2022
Unprompted review
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I was charged despite no subscription promised
I opened an account and they send me the card - everything was perfect. Until I realized they are going to charge me on a monthly base, despite promising first year without subscription fee. I created a UK account (probably because I have english in my phone) and not a Spanish account (where I live), hence I asked to change the country, but BMW just simply killed the account. Hence I created new one in Spain (the same car, the same email address). this was the reason of charging me for the same account. Unfortunately in my bmw account I can see only one account and couldn´t see the other one. Despite many emails and calls they insisted it´s my issue, that I created these two accounts nad they couldn´t help me. I´m very disappointed with the service for a luxury car.
August 15, 2022
Unprompted review
It should be free, but they charge me
They charge me a fee every month. In according to the agreement there should be one year free introduction period. Instead I can not come out of the contract for a year. The customer service is non responsive. I wrote 10 mails and called 3 times. No success.
August 1, 2022
Unprompted review
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