B9  Reviews 1,135

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers had a great experience with this company. Customers frequently praise the app for its simplicity, ease of use, and smooth operation, highlighting it as an excellent mobile banking platform. Many users appreciate the convenience of receiving paychecks early and the helpfulness of the cash advance feature, which often increases with timely repayments. The service is generally described as efficient, fast, and reliable, with many feeling secure about managing their money. However, some people were dissatisfied with aspects of the payment system, particularly issues with held funds, transfer limits, and fees. A few other people also felt that customer service was inconsistent, citing difficulties in reaching a live person, slow response times, and unhelpful interactions, with some even reporting issues with account discrepancies or access problems.

What people talk about most

Payment

Consumers find payment experiences to be ambiguous. Many reviewers report significant issues, such as hidden... See more

Application

Customers generally express satisfaction with the app, praising its convenience, ease of use, and navigation.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers frequently praise the app's ease of use,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a few problems in the beginning of using b9 but the were resolved quick an now I use it all the time I like b9 app.

Company replied

Rated 4 out of 5 stars

I love that I can get an advance on my pay but the fees are too high. I also don’t like that you can transfer more than $500 at a time, which incurs more fees.

Rated 4 out of 5 stars

Good company with great advances customer service kinda sucks but that's the only downfall

Rated 4 out of 5 stars

It was easy to sign up to the account AND it was VERY SOON afterwards that I received my first advance. The way they do things is kinda OFF TRACK but it's cool

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Take your paycheck under control. Open B9 Account and move your salary to get approved for a B9 Advance℠ in minutes. No credit check. No late fees.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Its a fair app

Its a fair app, but you have to deposit a certain amount of money to get a cash advance. And you have to make sure the its low on Cache so its functioning properly.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

I love b9!

I love b9!! It is the only cash advance app that actually works. I've never had any issues or concerns about my money in my b9 account. Thank you for helping me reach my financial goals!!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I love how convenient B9 is

I love how convenient B9 is. It’s helpful and timely. I get my checks on time and sometimes before the time it’s supposed to come. Anytime there’s an issue the support team always helps me an solves my issues

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

YOU WANT TO READ THIS FOLKS...This is alot so I'll try to keep it to…

This is alot so I'll try to keep it to the point and civil. I got a text from what looked 100% like b9 usual texts they send you only this was different. I bit and got a notification my password changed and I called immediately and could not reach a soul so come morning I'm on the phone and I did email in the app it wasn't me. When speaking to a real person I was assured there was no breaches to my account and no suspicious activity was seen on my account. I did change my password at that time also. So I get usual my $1500 from direct deposit and think I can't spend money because I'm waiting for my physical card to come in the mail. It had been like 13days now since I cancelled my card and but was waiting for mine to come in the mail. B9 wouldn't let me transfer my money from b9 to my hometown bank card because they have a limit on every transaction you can do. And amounts your allowed to spend. So I'm on the phone with b9 arguing that they are holding my money because I didn't have my physical card that I was waiting on and had already been way more days than they said it be. I finally get my way and I transferred $500.00 to my bank. I ended hitting some money video gambling so didn't need to get into my account for money hints I didn't check it for a another day and I see 2 other transactions that cleared my account out leaving me six bucks and some change. I call and have to dispute the charges and I'm thinking no big deal they will have my money back in my account in a day or three. I had then got the remainder of my check in my other bank so I had money and wasn't stressing it at all really. A few days 5 go by and I call B9 and I'm told that the transactions were found to be legitimate and made by me.
WAIT, WHAT?..... I was soon rudely disconnected. I start investing and find that there were 3 or 4 transfers to a ONEPAY FINANCIAL N.Y. which I made no transfers at all since the $500.00. I was missing $660.00 which would have been very helpful at that moment and times to come.
These transfers were done from MY physical card before I had received my card in the mail. I still have the unopened letter from b9 that I suspect is my card. I contacted b9 and gave them the story I'm giving you and that there's no way I could have used the card and they had the nerve to tell me I did use it. It was done from my device and no one else was signed into my account and that it was me. Now I'm pissed.... I said I didn't have my card at the time
It's a new card and I haven't even put a new pin on it yet and they tell me that MY CARD WAS ACTIVATED UPON CREATION.... LOL! WTH! are you saying right now??? What bank would do suck an idiotic thing?? I'm told that I can contest the matter 1.more time and after that they were done with this matter. So I call their big brother bank and tell them what's going on and that this is what their doing with their money and they were very nice and I felt like this was gonna get handled but turns out they don't do a thing for you in the direction of getting my case seriously looked at like with actual real eyes cause it's all right there in front of their faces but obviously nobody's is actually " intensely investigating" my case. To this day it's unresolved and these guys have the gaul to send me text messages from one of the big wigs there telling me they miss me and and my deposits and they'll give me free premium status . FREE!
I'm far from done with this matter and will be taking this whole thing to the next level. I just need the time to learn how and then make them pay for their mistakes or scam
Feels totally like a really good scam from the inside. They were damn good but left just enough for someone to put it together. I did. Once it's all on paper in front of their face it's a done deal. I really recommend staying way from this bank. The charges you pay to do anything with your money are outrageous. If I remember right it cost you $17.00 to transfer $500.00 to a linked card mind you. Plus crazy monthly fees and they sneak another monthly fee here and there and this is no poo..... They pay themselves a TIP for lending you money that they already charge you for taking a loan.. you don't have a choice. You can chose an amount. Ranging from 3 bucks to 12 bucks if I remember right. I feel like I'm in the twilight zone dealing with these crooks. I just cannot believe that a bank can do these things and think they can get away it..... or can they?

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

The app is great

The app is great, best mobile banking platform ive ever used! Easy to manage and secure my money without a hassle or any issues! Definitely recommend to everyone for use.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Artificial intelligence and technology of paperwork moneymaking currencies that plastic financial light

Before B9 I had many prepaid debit card’s services
This debit card service is different buy financial desired designer B9 brand logo
Really lenient has payday options for cash advances have to pay back yet kool not many debit card’s services offer payday advance options
Financial hardships happens every time the eyes blink for many citizens to have a balance financial stability and support supply is a great plus for any debit card service like ordering a money order for more assurance of insurance of assistance to acknowledge know everything has its place own agenda life including money without people or included with people the opportunity to work with paperwork money as well as B9 as a exchange debit card service is a first impression I would nevertheless forget!

January 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look