Bank of New Zealand Reviews 

I have had the most HORRIFIC EXPERIENCE WITH A BANK I HAVE CALLED MINE FOR 59 YEARS. APPARENTLY I WAS EMAILED. SPAM?????????? I was emailed from the BNZ KGB branch to divulge private information (whuck the privacy act) to have had an account suspended because I have not answered some communist questions regarding my details. Comrade Jacinda has passed the rules to outlaw the innocent until proven guilty to be guilty until proven innocent. Seriously the BNZ sucks and we ALL HAVE TO STICK IT TO THE BNZ
The worst bank ever. Sucks

DEV NARAYAN at takanini branch is very helpful his customer service is very good.
Thank a lot Dev Narayan.

Precovid I had switched from Westpac to bnz for my personal everyday account which was easy. Simple everything was done in 1 day with Mandeep in manukau branch she even helped me with my debt to be cleared in 1 year! Thank you Mandeep. They have now moved into the mall. Because most staff are now working remotely Customer service is delayed majorly. Forms can take up to 10 working days. And a response from email is 2 days. Customer service over the phone can barely help you as their are different teams for different types of enquiries it isn't straight forward anymore. Bnz please sort it out or we may look at going with another bank for business and personal.

Worst bank, nor enough branches, the one in link drive is closed, in Albany closed. I tried to call all 0800 numbers couldn’t get through it kept cutting me off after couple of ring tones. Again due to congestion cannot proceed for 2 days now, unbelievable bad customer service. If you are thinking of joining a bank, certainly NOT BNZ!!!! Shame on you.

Just want to share an experience in BNZ Personal Loan, I try to apply a personal loan since my father has been hospitalized back home so I decided to apply for a loan. I tried to apply in BNZ because I don’t want to transfer to another bank and sort things again specially paying bills, salary and etc. I got an email of conditionally approved from them last June 16 this year for the amount of ($4000) but asking some of my online purchases and I send the information that they asked from me and after that never heard from them again after yesterday that my application been declined. Very unprofessional, I’m not gonna recommend BNZ to other. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

This bank is not interested in any kind of customer service. They won't take cash over the counter but instead you have to poke money into a machine in the wall. Limited to 50 notes at a time and coins more often than not reject. They even charge you if you want change. Where is the customer service in any of that? Time to change banks

Worst Business Customer Service ever when it comes to their PayClip. Such a let-down and they make you look bad as a company in front of our clients. Hideous & disappointing.

It's taken two months so far to create an account. Pretty much all the local branches have been closed. Tried at one branch, where they were clearly going out of their way to be helpful, but essentially we had to phone the helpline. I tried the helpline a number of times. You get put in a queue with no indication of the wait time. I gave up a number of times after waiting around an hour. Twice someone said they would call me back "tomorrow". They called back once, about 3 days later. To chase up you can try calling again, or submitting an online request for a callback but that seems unpredictable in terms of who will call you and when.

From what I can see, most people there really want to be helpful, but the systems/processes in place are preventing them.

If I could only give them a zero - or better yet a negative star, I would. I had a mysterious charge show up on one of my accounts and they were utterly worthless helping me figure it out. They actually - I'm not making this up - told me I should file a police report for a $24 charge that they themselves processed on my account. They could not identify the vendor, type of business that charged my account, etc.

Furthermore, every time I go into a branch, I'm met with an army of employees who repeatedly ask me if I can't just handle my business at an ATM terminal. Trust me - if I could do that, I would do that.

They categorically, positively, unequivocally do not care for their customers. Truly time to go elsewhere.

If a customer with around a sizeable USD holding in your bank cannot get service so that the exchange rate can be reviewed prior to change verbally with an assistant, then heaven help the people with smaller bank accounts. What's this nonsense of put it in an app and they will respond? you cannot even provide us with an individual to speak to and who can confirm the rate. Who checks and Who authorizes and reviews the rate on 0.4/0.5 million USD change outs on an app? Even a small rate change affects overall positions. Do you not understand this? Jokers!

I have banked with BNZ for 40plus years. i have never defaulted on anything. A letter arrives stating they need info on how I intend to bank with them (after 40+ years????) if the info is not received by 31/05/22 they will permanently deactivate or close my accounts with them. (the letter ends with We're here to help). The internet link to the quenstionaire doesn't work. When we rang them they were unhelpful and unapologetic. So much for customer service. We are all just numbers and get robbed blind.

I have had a BNZ Business loan since 2015, i have never defaulted on anything. A letter arrives stating they need info on how I intend to bank with them (after 7 years????) if the info is not received by 31/05/22 they will permanently deactivate or close my accounts with them. (the letter ends with We're here to help) I have a Personal Banker could he not have contacted me?? So much for customer service especially when we are in the throws of an Omicron outbreak.

Had a joint account appointment booked for 3 weeks in advance, both myself and my partner took time off work for the appointment. No one called at the time of the appointment, waited for a few minutes then called them 10 minutes after the appointment time. Took 30 minutes to get through for someone to tell me that the appointments system had changed and they could put us through to that department now, I explained we both went back to work. He then advised we could sort this 9am-8pm Monday-Friday. Called up a couple of evenings later at 7pm to an adviser who advised we actually have to call between 8am-5pm Monday-Friday to sort this. Called today at I was told it would only be a few minutes, 1 hour and 30 minutes later I was still on hold; once it hit 5pm we knew the call wouldn't work and we would be on hold all night as we knew they weren't available after 5pm due to the previous night. Extremely poor customer service, and poor communication. I'm now moving to be with another bank due to all these issues.

I changed from another bank to BNZ for my business recommended by a friend and the whole process was painfully slow. I was requested to send verified documents by email. 10 days later I received an email saying that the documents needed to be posted. I called and got it sorted over the phone.
Finally got to open a bank account.
They sent me a business flexidebit card a week before the online banking was finalised, which was a good surprise. However....
To setup a pin number for the card a business must use a personal BNZ bank app??? I'm not a personal customar, I'm a business customer.
Then tried to call 3 or 4 times and each time the answering machine says they'll call back within (let's say) 30 to 60 minutes, only to call 2 hours later when I was not prepared to receive a call.
When I finally got through to them, they tell me that I need to go in person to a branch with an ID document to setup a simple pin number for a card....
meanwhile ANZ offers everything from a simplyfied app.
REGRET is the only feeling I having from signing up for a business account with BNZ

they just hangup on you，when the online service not working as they said，you have to call them. Nevertheless the long wait in the queue for all the time

I had a lovely experience with Becky from the Auckland call centre, Working from home, In the lovely whangaparaoa , Beckie’s customer service was excellent and I really felt like a customer not a number, keep up the great work Becky
“ I hope the right people see this review“ i’ve been in business for a long time I really appreciate your help. Kind regards Sheldon White .

The worst - even to the point of deciding what I can and cannot buy online! And the endless wait on the phone listening to their bad music interspersed with a lot of patronising woffle! Time to break up a 35 year relationship!

The absolute worst service EVER. I understand times are tough but of all the banks BNZ only value MONEY not people. The women in the Paraparaumu branch are the meanest around. So very unkind they are. They don't even deserve 1 star. I would like to add, that this review comes at over a dozen of awful interactions with them over the last few months by myself and colleagues. DONT BANK WITH THEM, they will only cause heartache.

After BNZ arbitrarily removed my access to see the balance owing and date due of my visa, I emailed BNZ support. To date, ZERO response! Several days on I emailed BNZ with a complaint regarding this Guess what? To date, ZERO response! What a complete bunch of dipshits!

Very useless, my partner always has problems with the cards even though he has money in his account. The cards don’t work majority of the time and I end up being the one who has to pay. Try to use the debit card online and it says it’s not valid but it can work in store??? This bank needs to pull themselves together honestly most horrible bank I’ve ever heard of.