Ocean Sports Boardriders Guide Reviews 1,557

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Super speedy dispatch and delivery and well packaged. Unfortunately there was a small fault with the wetsuit - reported fault, sent photos and received response almost immediately. Ultimate test of on... See more

Rated 5 out of 5 stars

Wonderful staff who were only too happy to help and assist. Everyone was very friendly and we were impressed with the products for sale, something for everyone no matter your level of expertise. A par... See more

Rated 5 out of 5 stars

Amazing service/price and product. Ollie from customer service was outstanding in his advice and fast responses. I brought a wetsuit which came next day and am off to the store to pick up my new su... See more

Rated 5 out of 5 stars

Quick delivery,excellent product. Very roomy inside,I can fit two bodyboards and a few toys for my daughter in to the main compartment and still got room and happy with the zip pocket for the wetsuit... See more

Company details

  1. Sportswear Store
  2. Winter sport Store

Written by the company

Specialists in Surf, Swim, SUP, Snow and Skate - Online and a store located on the south coast road in Hove, near Brighton. Free parking right outside, Open 7 days a week! Top Wetsuit brands and Surf lifestyle clothing brands. O'Neill, Rip Curl, Billabong, Carhartt, Patagonia, Zone3,C-Skins and loads more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

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Rated 5 out of 5 stars

Super speedy dispatch and delivery with great customer service.

Super speedy dispatch and delivery and well packaged. Unfortunately there was a small fault with the wetsuit - reported fault, sent photos and received response almost immediately. Ultimate test of online retailers is how well they respond when things go wrong - they excelled, with prompt comms from Ollie and excellent customer service. Replacement suit dispatched as soon as faulty one received back at shop; and new one arrived the next day. Great outfit - defo use again.

June 21, 2022
Rated 1 out of 5 stars

Ordered item for next day delivery 6…

Ordered item for next day delivery 6 days ago still not recieved it
Payed extra for the speedy delivery also.
No Information sent to me as to where my order is

June 21, 2022
Ocean Sports Boardriders Guide logo

Reply from Ocean Sports Boardriders Guide

Hi Dustin,

We had no idea you hadn't received this order until you did this 1 star review 6 days later! It's such a shame you didn't inform us immediately so we could resolve for you. As you can see we have an outstanding customer service record and we would of resolved instantly had we known about it. This item was collected from us on time for the scheduled delivery but unfortunately has been lost by DPD.

Now this issue has been bought to our attention we are resolving. Our customer service team are here 7 days a week to resolve any issues and would of been only to happy to speak with you and resolve this at the time.

The Boardridersguide.com Team

Rated 5 out of 5 stars

Body Glove

I ordered a Body Glove bodyboard bag and changing robe. Got a great deal and was delivered in a few days and well packaged. I'll definitely be shopping with them more now, highly recommend, thank you, Dai 👍🏽

June 20, 2022
Rated 5 out of 5 stars

Women’s O’Neil Thermal Rash Vest - a keeper

I bought the O’Neil thermal rash vest. It is superb. I sea swim a couple of times a week. I wore it for the first time on Saturday, being a little unsure as to what to expect.
Initially it felt similar to wearing a wetsuit in as much that it traps water between you and the garment. The difference compared to my swim wetsuit was that I had total flexibility whilst keeping my core warm.
I have been cold water swimming in just a swimsuit for a couple of months.
I was looking for a garment that would allow or help me stay in the water for longer especially if the wind is coming in from the sea.
This does the job !

June 20, 2022
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Rated 5 out of 5 stars

Quick delivery,excellent product

Quick delivery,excellent product. Very roomy inside,I can fit two bodyboards and a few toys for my daughter in to the main compartment and still got room and happy with the zip pocket for the wetsuit and wet shoes. Dries quickly on the washing line. Very practical,totally recommended.

June 14, 2022
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