Boardshop Reviews 

2,102
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company and consistently recommend shopping here. Customers frequently praise the incredibly knowledgeable and friendly staff for providing detailed advice, patient guidance, and helping buyers select ideal surfboards. People also highlight the exceptionally fast shipping and delivery times along with secure packaging, ensuring all gear arrives safely and promptly. However, some people mentioned experiencing significant waiting times and unexpected delays with custom orders coming directly from the factory. Despite these extended delivery periods, consumers noted that the customer support team remained remarkably available, highly communicative, and helpful throughout the entire purchasing process.

What people talk about most

Product

People report high satisfaction with the product range, noting that surfboards and accessories arrive... See more

Service

Customers had positive experiences with service, consistently praising the swift delivery, helpful staff, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt shipping... See more

Staff

Reviewers express strong satisfaction regarding the staff, frequently highlighting their exceptional product... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the team for providing expert advice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Messaged Ian to get some information/recommendation re size of body boards for our height/weight etc Very helpful and quick response too. Has sorted us out with two bodyboards which we can’t wait... See more

Rated 5 out of 5 stars

I recently bought a Siren Sailors Ruin Fish. The staff at Boardshop were incredibly helpful and sent through detailed recommendations on quad fins after I asked for some advice and kept me up to date... See more

Rated 5 out of 5 stars

Great service from the Boardshop team. Picked up a full set up to head over the Southern California, board, tail pad, leash, fins and bag. The YouTube videos were extremely helpful in making ch... See more

Rated 5 out of 5 stars

Incredible customer service! The whole team at board shop are so helpful, attentive and most importantly, knowledgable. They helped me so much in making a decision for a new surf board (which is... See more


Company details

  1. Surf Shop

Written by the company

Surfboards, Wetsuits & Surf Accessories. Huge Range & Free Next Day Delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,102)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and hassle free import

I just bought a 6’2 Quiver Killer and had it delivered to Ireland. Boardshop were very quick to process the order and get it on its way. What really impressed me was how they go the extra mile to make overseas purchase, delivery etc smooth and simple. They were super clear on the likely import costs and also enabled deduction of UK vat from the purchase price. The board was very well packaged, arrived in perfect condition.
I surfed the Quiver Killer today for the first time and already love it. Despite 37 litres of volume, it’s really easy to duck dive and paddles into waves really easily.
Overall a very happy Irish customer!

May 1, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Highly recommend The Boardshop!

Highly recommend The Boardshop for all of your Surfing needs.
My experience with them was excellent from start to finish. Great Customer Service, professional and very knowledgeable.
I visited their website looking for a very specific product but couldn’t find it. After speaking with Ian he gave me an alternative which worked out perfectly.
The delivery with DPD had its issues as do all deliveries with DPD. But after speaking with David the problem was resolved and I had my order the very next day. Fantastic service, totally recommend.

April 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Cracking service

Bought a couple sets of Future fins from the Boardshop. Website was easy to use. Shipping service was really quick. Would definitely be recommending to friends.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a set of FCS2 fins from…

I ordered a set of FCS2 fins from Boardshop and couldn’t be happier with the experience. Delivery was super fast, which was a nice surprise. What really stood out, though, was the follow-up email they sent just to make sure I was happy with the order. It felt personal and showed they actually care about their customers. I really appreciated that. I’ll definitely be buying from them again and have already started recommending them to others.

April 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Boardshop's service is great

Boardshop's service is great. I ordered a board and fins, and a couple of days later a tail pad and other accessories. Everything arrived within a couple of days and in perfect condition. Highly recommended!

March 17, 2025
Rated 5 out of 5 stars

Great service

Great service

They answered my questions within a few hours, gave me advice related to my questions and not generic copy-paste answers and the board was delivered with 24h
Great bunch

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Custom Lost Smooth Operator

Traded in a couple of shortboards & decided to order a custom version of my Lost Smooth Operator
The board came through on time & exactly as I anticipated with updates from the shop
Just got to wait now for some waves now to try it out
Quality service once again from Boardshop

March 16, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely first class service as…

Absolutely first class service as usual.
Spoke to Charlie first via email and then over the phone.
I advised him what I was looking for and we went through the pros and cons of the options available.
We decided on a Torq 7”6” minimal and having ridden it a few times I can say Charlie was absolutely bang on with his recommendation.
The board rides brilliantly and looks excellent.
I ordered on Friday and the board and accessories arrived on Monday and was all perfectly packaged.

If you are thinking of buying a surfboard don’t hesitate and just use Boardshop, they really are brilliant.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

- Loads of Info Provided up Front.
- Honest & Very Helpful Review Videos.
- Easy Purchase.
-Super Quick and Protected Delivery.

February 24, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look