Boardshop Reviews 

2,102
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company and consistently recommend shopping here. Customers frequently praise the incredibly knowledgeable and friendly staff for providing detailed advice, patient guidance, and helping buyers select ideal surfboards. People also highlight the exceptionally fast shipping and delivery times along with secure packaging, ensuring all gear arrives safely and promptly. However, some people mentioned experiencing significant waiting times and unexpected delays with custom orders coming directly from the factory. Despite these extended delivery periods, consumers noted that the customer support team remained remarkably available, highly communicative, and helpful throughout the entire purchasing process.

What people talk about most

Product

People report high satisfaction with the product range, noting that surfboards and accessories arrive... See more

Service

Customers had positive experiences with service, consistently praising the swift delivery, helpful staff, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt shipping... See more

Staff

Reviewers express strong satisfaction regarding the staff, frequently highlighting their exceptional product... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the team for providing expert advice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Messaged Ian to get some information/recommendation re size of body boards for our height/weight etc Very helpful and quick response too. Has sorted us out with two bodyboards which we can’t wait... See more

Rated 5 out of 5 stars

I recently bought a Siren Sailors Ruin Fish. The staff at Boardshop were incredibly helpful and sent through detailed recommendations on quad fins after I asked for some advice and kept me up to date... See more

Rated 5 out of 5 stars

Great service from the Boardshop team. Picked up a full set up to head over the Southern California, board, tail pad, leash, fins and bag. The YouTube videos were extremely helpful in making ch... See more

Rated 5 out of 5 stars

Incredible customer service! The whole team at board shop are so helpful, attentive and most importantly, knowledgable. They helped me so much in making a decision for a new surf board (which is... See more


Company details

  1. Surf Shop

Written by the company

Surfboards, Wetsuits & Surf Accessories. Huge Range & Free Next Day Delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,102)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb delivery

Good advice. I order from the Netherlands. I love te reviews because we have in a way, comparable surf conditions. Delivery from UK to NL twice now and within 5 day the board was here. Good packaging so no ding at all! (Twice PU).

June 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Incredible Service & Guidance a True Surfer’s Shop

Big thanks to Ian and the team at Boardshop honestly some of the best surf shop help I’ve ever had. I dropped by recently and was blown away not just by the gear selection, but by how much time Ian took to really understand what I was aiming for with my surfing.

He guided me through boards that would support my progression, explained wetsuit options without the usual sales pressure, and even helped me pick up some tissue salts for my wrist recovery, genuinely went above and beyond.

You can tell they live and breathe this stuff.

Since then, I’ve been loving the Torq Mod Fish I picked up, and the O’Neill Hyperfreak is a dream suit. On top of that, I’ve learned more about gear care, fin setups, and wave reading from their content than from anywhere else.

Massive respect to the whole crew. You’re doing more than just selling boards you’re helping people build real surf lives. Grateful for all the support 🙏

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

5 star service from the Boardshop

5 star service from the Boardshop! The board I was after was out of stock however Ian offered me the more expensive alternative at the same price I would have paid for the board I originally wanted! Board was delivered next day.

June 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, with great advice. I purchased the.Torq 7.4 mod fun epoxy board. I am progressing well with it as a beginner to the next level.. it is superfast on the green water and catches waves really easy.
The after Sales is fantastic too, I would definitely recommend.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend the Boardshop more

Couldn’t recommend the Boardshop more. I bought a second hand board from their Wednesday drop and David helped me from start to finish - with the board arriving 2 days later - INCREDIBLE. I am beyond happy with the board itself and the service I have received. I will be back for more in the future. Thank you. 💪

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

8’6 Siren Sea Maiden - Love it

I ordered a custom 8’6 Siren Sea Maiden, mist colour, squash tail, 20in wide. It arrived late and took a little chasing, but I love the board. It is beautiful to ride and looks awesome.

May 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service and great product.

Boardshop were very helpful during the order process. Once the surf board was ready it was shipped straightaway and arrived the next day. Fantastic service and great product.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service at boardshop.uk

Perfect service at boardshop.uk. You ask a question and u get an answer lightning fast.. all orders always perfect handled .. one of the best if not the best online shop fur surfers!!

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great service. I left my chosen board at checkout so I could take advantage of the ride out guarantee on my next trip. The guys from boardshop reached out and set it up so it would be delivered right before the trip so the guarantee would cover it. The board arrived really well packaged and exactly when they said it would. Really glad they reached out because it went out of stock right after my order, so I assume I got the last one!

May 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Boardshop is great!

Good prices and always professional with the delivery. I really like the videos explaining the products. Have bought a surfboard in the past and now two wetsuits. Happy on both occasions. Highly recommend!

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Machadocado and accessories

So, I ordered a Machadocado, fins and grip from Boardshop, or at least I thought I did. Whilst paying for it there was an issue with the order / payment, entirely our fault, no fault whatsoever of Boardshop, and my wife somehow ended up paying another company.
Ian immediately jumped in, arranged a full refund from the said company, processed the order and payment for us and I received the board the next day.
Ian and his team really went above and beyond, stoked with the board, can’t recommend these guys highly enough………..

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Board arrived next day as promised and really well packaged (practically bombproof) no issues at all. Boardshop offered a fair price on a trade in board which helped offset the cost of the new board. Many thanks.

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered custom CI M23 board as the 6'6…

Ordered custom CI M23 board as the 6'6 was not in stock , after a few weeks the board came back into stock , rang and asked if I could have the stock board rather than waiting for my order to come in, new board was with me 24 hrs later , great customer service .

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ian is great

Ian was great, helped me find the board I needed and resolved some issues with the delivery quickly and painlessly. Great communication.

April 21, 2025
Unprompted review

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