Boardshop Reviews 

2,102
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company and consistently recommend shopping here. Customers frequently praise the incredibly knowledgeable and friendly staff for providing detailed advice, patient guidance, and helping buyers select ideal surfboards. People also highlight the exceptionally fast shipping and delivery times along with secure packaging, ensuring all gear arrives safely and promptly. However, some people mentioned experiencing significant waiting times and unexpected delays with custom orders coming directly from the factory. Despite these extended delivery periods, consumers noted that the customer support team remained remarkably available, highly communicative, and helpful throughout the entire purchasing process.

What people talk about most

Product

People report high satisfaction with the product range, noting that surfboards and accessories arrive... See more

Service

Customers had positive experiences with service, consistently praising the swift delivery, helpful staff, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt shipping... See more

Staff

Reviewers express strong satisfaction regarding the staff, frequently highlighting their exceptional product... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the team for providing expert advice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Messaged Ian to get some information/recommendation re size of body boards for our height/weight etc Very helpful and quick response too. Has sorted us out with two bodyboards which we can’t wait... See more

Rated 5 out of 5 stars

I recently bought a Siren Sailors Ruin Fish. The staff at Boardshop were incredibly helpful and sent through detailed recommendations on quad fins after I asked for some advice and kept me up to date... See more

Rated 5 out of 5 stars

Great service from the Boardshop team. Picked up a full set up to head over the Southern California, board, tail pad, leash, fins and bag. The YouTube videos were extremely helpful in making ch... See more

Rated 5 out of 5 stars

Incredible customer service! The whole team at board shop are so helpful, attentive and most importantly, knowledgable. They helped me so much in making a decision for a new surf board (which is... See more


Company details

  1. Surf Shop

Written by the company

Surfboards, Wetsuits & Surf Accessories. Huge Range & Free Next Day Delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,102)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solid shop and delivery

I’ve been in the shop and staff were friendly. Orders fins online and they were quick to arrive and happy with the price. Great to see the shop doing well on the south coast,

January 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. My board arrived on time and in one piece as it was well packed. Really happy with Boardshop and would definitely recommend them, cheers guys!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

The guys at Boardshop were amazing in…

The guys at Boardshop were amazing in how they helped me with my board choice. I ordered a too small board originally and was able to take advantage of the 30 day ride out guarantee which meant I have eventually got the amazing Channel Islands M23. Delivery and ordering were great and the customer service from the team at Boardshop for me makes them the best surf shop in the UK!

January 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Quality

Lovely people, great advice, best prices, great product, speedy shipping. I can’t fault their service at all

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Best surf shop

Wouldn’t shop anywhere else for my surf gear. They have great stock and great knowledge so helpful and accommodating to my demands haha

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Shit

Shit. They had the wrong delivery address and when I tried to change it they said I couldn’t. It was my partners main Christmas present. Just awful customer service

December 23, 2025
Unprompted review
Boardshop logo

Reply from Boardshop

Hey, I am sorry you feel that way. From our perspective it’s really important just to look at the facts here. You placed an order online with us on 20 Dec 2025, 22:30:43 - for delivery on the 23 Dec. You entered all the details online when you placed the order and you did not inform us at the time that you had entered an incorrect address in your road. The confirmation e-mail received when you placed your order clearly shows the delivery address entered. As per the order we delivered the surfboard (not going to give details but from maps this looks to be three houses down from your address). You contacted us to change the address when your order was already in transit - and in fact the order was delivered to the address provided 30 mins after you contacted us. Really sorry that you did not notice your mistake when the order was placed or contact us quickly enough to inform us of the error, all we did was fulfil the order as requested. We obviously can’t change delivery instructions once a delivery has been successfully made, we also offered to try and ask the driver to return to the delivery address if possible. But as per this review you just swore at us ☹

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Rated 5 out of 5 stars

Fantastic service

All the chaps at Boardshop have been at communication through out the purchase of my new customer board.

Delivered perfectly and follow up with assistance is great.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The first Fins were not in stock so they recommended a perfect alternative! Very quick delivery thank you.

December 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Quite simply the best online retail…

Quite simply the best online retail service I have ever had and consistently so. Have had high level guidance in regards to boards and wetsuits and Ian and the team always make time for you if you need a deeper dive in to any of their products. Some cracking deals as well!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company, Team and Service

I approached the Boardshop as I am 53yrs old and moving to Cornwall next year with my wife, we've decided we wanted to learn to surf. I wrote an email asking for advice as the best boards for us to start on considering our height, weight, ability etc.

I received a reply from Ian who was in no way condescending, just welcoming and offering fair and honest advice/guidance. No pushy sales approach just a really nice helpful guy.

We spent a couple of weeks considering the advice and went back an ordered two different foamies. Charlie was the guy we then dealt with and he was equally as helpful.

I wanted to take the time to write a positive review as I genuinely feel they are good folk and were so helpful and welcoming to an ageing Grom.

We will definitely return to Boardshop, as, when, if our skills merit an upgrade. Thanks to all, a first class, friendly service.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought a Siren Sailors Ruin…

I recently bought a Siren Sailors Ruin Fish. The staff at Boardshop were incredibly helpful and sent through detailed recommendations on quad fins after I asked for some advice and kept me up to date as my board was made and then delivered. The board looks amazing and I'm really excited to take it out soon.

December 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Super easy ordering

Super easy ordering
Fast delivery and good price!
I ordered the wax in a box as a Christmas gift for my son who lives and surfs in Southern California. He says the wax quality is better from UK.
Will definitely use boardshop again.
Customer service post purchase excellent they wanted to make sure I was happy with my purchase
Thank you so much

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience ordering with…

Had a great experience ordering with them. They helped me pick the right board and size and after surfing it for the first time I’m very happy I went with their recommendation. Customer service has been great through even when there were some delays from the factory. Really recommend these guys

November 26, 2025
Unprompted review

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