Boardshop Reviews 

2,102
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company and consistently recommend shopping here. Customers frequently praise the incredibly knowledgeable and friendly staff for providing detailed advice, patient guidance, and helping buyers select ideal surfboards. People also highlight the exceptionally fast shipping and delivery times along with secure packaging, ensuring all gear arrives safely and promptly. However, some people mentioned experiencing significant waiting times and unexpected delays with custom orders coming directly from the factory. Despite these extended delivery periods, consumers noted that the customer support team remained remarkably available, highly communicative, and helpful throughout the entire purchasing process.

What people talk about most

Product

People report high satisfaction with the product range, noting that surfboards and accessories arrive... See more

Service

Customers had positive experiences with service, consistently praising the swift delivery, helpful staff, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt shipping... See more

Staff

Reviewers express strong satisfaction regarding the staff, frequently highlighting their exceptional product... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the team for providing expert advice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Messaged Ian to get some information/recommendation re size of body boards for our height/weight etc Very helpful and quick response too. Has sorted us out with two bodyboards which we can’t wait... See more

Rated 5 out of 5 stars

I recently bought a Siren Sailors Ruin Fish. The staff at Boardshop were incredibly helpful and sent through detailed recommendations on quad fins after I asked for some advice and kept me up to date... See more

Rated 5 out of 5 stars

Great service from the Boardshop team. Picked up a full set up to head over the Southern California, board, tail pad, leash, fins and bag. The YouTube videos were extremely helpful in making ch... See more

Rated 5 out of 5 stars

Incredible customer service! The whole team at board shop are so helpful, attentive and most importantly, knowledgable. They helped me so much in making a decision for a new surf board (which is... See more


Company details

  1. Surf Shop

Written by the company

Surfboards, Wetsuits & Surf Accessories. Huge Range & Free Next Day Delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,102)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service

Just a quick smooth and easy operation. Tons of choice, great prices, great offers, great communication

November 16, 2025
Unprompted review
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Rated 5 out of 5 stars

As always a remarkable service provided…

As always a remarkable service provided by the team at Boardshop. Welcoming, knowledgeable & patient. Great on delivery outside of the U.K. Flexible on the financial arrangements. Between hardware off the shelf and custom made boards - there is something for everyone.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and quick

I regularly get my surf wax in large quantities from board shop and it's always quick, correct and the best price I can find from a trusted source. 100% recommend.

November 10, 2025
Unprompted review
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Rated 5 out of 5 stars

The best shopping experience you can get

My new LoveMachine is out of this world. I can't imagine surfing anything else. Charlie, Ian, and David were so helpful from start to finish, sorting me out with everything I needed for the winter season. I can't thank them enough. Genuinely the most pleasant shopping experience you'll ever have!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best online surf retailer—bar none

Best online surf retailer—bar none. Had seen several videos on YouTube and on the site they always welcome you to reach out for advice. So, I did. Heard back in less than a day with super helpful and relevant advice. Plus follow-up when I had additional questions. Was equally impressed to have my new board arrive 'next business day' in Scotland, perfectly packed and handled. My only complaint is my *own* negligence... I totally forgot to buy a leash and board sock while making the purchase. They'll be my go to, and hope to pop in next time I'm that far south.

⭐️⭐️⭐️⭐️⭐️ + 🤙

October 28, 2025
Rated 5 out of 5 stars

5 star service from the Boardshop team

Great service from the Boardshop team. Picked up a full set up to head over the Southern California, board, tail pad, leash, fins and bag.

The YouTube videos were extremely helpful in making choices and I got my choices spot on, my surfing however is another story.

You won’t go wrong connecting and buying from the Boardshop team!

October 8, 2025
Unprompted review
Rated 4 out of 5 stars

More you wait, better it is

I've never waited a board that long! All what is written in the comments is thrue. Wonderfull advises to help me to select the good board, size etc. Very available despite the issues and delays with the factory. I'm very happy with my very first session with this board in TST 7.4, I do 87kg for 1,92kg and I am a very intermediate surfer. On the bumpy waves of the day after the Benjamin storm, It was a pleasant surprise to see how the board is easy to paddle. It's better than my 8.0 from a local shapper. I catch waves instantly. Wow, that's cool. So I do confirm, this board is easy to paddle, easy to turn, stable, fast enought for me and my low skills. Coming from a long board 9", it's exactly what I was looking for: a shorter board, able to catch waves easily to be able to go in conditions where the longboard is not really the good board. Many thanks to the team.

October 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Great shop and customer service

Nabbed a great wetsuit at a big discount. Didn’t receive any email from Royal Mail so contacted Boardshop via email. They responded promptly with the Royal Mail details. Delivered within 4 days of ordering. Great business!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Among the best long distance shipping…

Among the best long distance shipping experiences I had. Wrapping was very professional. Delivery speed was surprisingly fast. Quality of products arriving (Board Astro deck Fins and Leash)

Will without a doubt continue to purchase at this online-store.

🤙

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

What a great team at Boardshop

What a great team at Boardshop, I asked a few questions about boards, wanted some comparisons between them etc etc….they answered really quickly and honestly, and so I ordered an amazing board, fins and trackpad. They all turned up swiftly, well wrapped and I am really happy with it all.

I’ll be back for more

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good strong lock

Very pleased with my lock as it looks really sturdy, and a bonus is that it came with a key fob blocking pouch.
I’ve yet to use it, but feel confident that it will keep my keys safe.

October 18, 2025
Unprompted review

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