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Bob Jane T-Marts Reviews 188

•
TrustScore 3 out of 5

2.9

Tire Shop•133 Locations
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally find the products to be of good quality, with many appreciating the performance and safety features of the tires. Reviewers also frequently commend the staff for being friendly, professional, and providing helpful advice, often going the extra mile to assist. The service, including wheel alignments and balancing, is often described as flawless and efficient, with many expressing satisfaction with the overall experience. However, some people were dissatisfied with the customer service, citing issues such as unhelpful staff, long waiting times, and a lack of communication. There are also mentions of concerns regarding the quality of workmanship, with some customers reporting damaged rims, incorrect tire installations, or other issues related to the service provided. A few other people also felt that the service was unprofessional, experiencing dismissive or rude attitudes from staff members.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Some customers praise prompt service, good advice, and... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise the professionalism, efficiency, and... See more

Product

Consumers find product to be ambiguous, with many reporting issues such as incorrect tire pressures, shredded... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the "top quality all round"... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe it as... See more

Based on these reviews

Rated 3 out of 5 stars

The guys at Box Hill seemed nice enough and friendly. I got a set of tyres that were supposed to be good but they seem get punctured easily. Never had punctures before I got their tyres but have had 2... See more

Company replied

Rated 4 out of 5 stars

One week ago I sent an on-line request for options to buy 4 A/T tyres for my 4WD. I listed the 5 brands I thought closest to my needs and detailed my vehicle and caravan useage. I asked for their rec... See more

Company replied

Rated 4 out of 5 stars

I recently posted an honest but bad review about BJ Nambour. After this review was posted I was contacted by the store involved to try and turn things around. WELL AROUND THEY WENT The person sho... See more

Company replied

Rated 4 out of 5 stars

I have always trusted Bob Jane T-Marts with my vehicles. After an initial mix up with my car tryes this time, the manager swiftly resolved my issue and my vehicle is all sorted now and is really smoo... See more

Company replied

Company details

  1. Tire Shop
  2. Car Battery Store
  3. Wheel Store

Written by the company

Bob Jane T-Marts is the most trusted name in tyres and wheels in Australia. We have over 130 stores nationwide to assist with the best tyre and wheel prices, top brands, partnered with great service. Bob Jane T-Marts stocks the highest quality wheels and tyres for passenger cars, performance cars, 4x4s, vans and light trucks. All tyre prices include fitting, balance, tubeless valves (excluding tyre pressure monitoring systems), GST and tyre disposal. Australia Wide Warranty. Our Best Tyre Price Guarantee means that If you find a cheaper identical tyre stocked locally, we match the tyre price and pay you 10% of the difference. See our website www.bobjane.com.au for terms and conditions.

Contact info

2.9

Average

TrustScore 3 out of 5

188 reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Ruined my Car

Went to Bob Jane for a routine wheel alignment, absolutely no issues before hand.
Came out and upon driving the car at 95+ km/h, the steering wheel developed a vibration. Went back to the store and they said it was because my bushes were worn. Did not bother to mention it when the alignment was done.
Arranged to have all bushes replaced, problem remained. Was told it was the tyres, so replaced the tyres.
Then replaced all rotors.
The problem has not abated.
Whatever the *ickhead aligner did to my vehicle - it is stuffed.
Never ever will I use Bob Jane again, and I will continue to warn others on social media to steer clear of the business.
They take your cash and no responsibility nor care for the customer.

February 24, 2018
Unprompted review

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