I have ordered twice from Bodycon Collection and found the buying process really easy. The size guide is very helpful as there are different fabrics etc it’s good to see what would be the right size.... See more
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I ordered a medium paid in full then received an email stating the medium was out of stock. It was offered the small decided to try the small and asked if it could be rushed they did not grant my wish... See more
Company replied
The dresses are absolute perfection! I ordered two dresses expecting to maybe keep one, if not return both. Fooled me! The quality is wonderful and the fit is amazing! Instead of returning one dress,... See more
Purchase was easy and I was confident in my size ordered as their measurements chart was accurate and easy to follow. The dress far surpassed my expectations, its thick fabric and quality design meant... See more
Company replied
Company details
Written by the company
Welcome to BODYCON COLLECTION, your home for bandage and bodycon dresses, tops, skirts and outfit sets. From petite to plus size, find the perfect fit, for every figure. With worldwide shipping and 60-day returns, don't hesitate—step into the wardrobe you've always dreamed of today.
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3.5
Average
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great online boutique
High quality dresses and great online boutique experience. Was worried about purchasing because of other reviews but it’s clear that those people don’t read T&Cs and are just being Karens. How entitled must you be to assume every company is based in the same country that you are when you are buying products online? Bodycon Collection will now be one of my go to sites to purchase dresses if there’s a special occasion or I deserve a treat.
February 6, 2024
Unprompted review
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I didn't even want to give it 1 star
I didn't even want to give it 1 star. SCAM SCAM SCAM. This company is an absolute waste of tine and money. I really wish I had read the reviews before wasting my time. And what an absolute joke to order from the UK n have to return things to Australia. It's neither free nor cheap as the returns company in UK aren't raking any returns. Disgusting company.
Don't waste your money.
May 18, 2024
Unprompted review
Reply from Bodycon Collection
Hi Inamugerwa,
Thank you for your feedback, and I'm sorry to hear about your recent experience. We take your concerns seriously and are here to assist you. We've since revised our returns process and offer pre-paid shipping labels for all returns. I apologize for any confusion regarding your returns process; we aim to make this process as smooth as possible.
Our dedicated customer service team is committed to finding a solution, and I can see they have already reached out to you directly. We appreciate your patience and understanding as we work directly with you for a suitable solution.
Warm regards,
Head of Customer Service,
Bodycon Collection
Return process is terrible and sizing…
Return process is terrible and sizing is wrong. I ordered two dresses based on the size chart one fit perfectly and I couldn’t zip up the other one. It cost 39.40 to return one dress to Australia and then I found out they only give you store credit.
February 9, 2024
Unprompted review
Reply from Bodycon Collection
Hi Alyssa,
Thanks for your feedback and sorry to read of your recent experience. Your feedback is important to us and we're here to help! Our bodycon and bandage styles differ based on the cut, style and material and we sugguest reviewing the size chart on each product to help choose the perfect fit for your figure. Our stylists are also on hand to help with any size recommendations best suited to your preferences.
We've since revised our returns process and offer pre-paid shipping labels for all returns. I apologize for any confusion regarding your returns process; we aim to make this process as smooth as possible.
As our head office and returns hub is based in Australia, we offer an extended 60-day returns for all orders to help our customers globally with an easier returns process.
Our customer service team are on hand and have been in touch to work through more solutions with you.
Head of customer service,
Bodycon Collection
STAY AWAY!
STAY AWAY!
Ordered a dress that was not true to size, way to small, as many have said tried to contact them, they come back with some standard copy and pasted message, even got my name wrong saying there bulls**t policy…. The best yet, I ordered from UK and to only get an exchange or credit now I have to send to other side of world in Australia.
Stupidly before reading this I ordered two more dresses, immediately after realising I asked for a cancellation and they’re just ignoring all of my emails, messages across all social media platforms. How these people sleep at night I don’t know. Trashy company and I expect again they will reply to this with some bulls**t message
February 8, 2024
Unprompted review
Reply from Bodycon Collection
Hi Chloe,
Thank you for sharing your thoughts with us; I'm sorry to hear about your recent experience. Your feedback is invaluable, and we’re grateful for the opportunity to assist you!
We understand that finding the right fit can be tricky, especially with the differences in our bodycon and bandage styles. To help you make the best choice, we provide real product images whenever possible, and our stylists are always available for size recommendations tailored to your figure.
We've recently revised our returns process to include pre-paid shipping labels for all returns. Since our head office and returns hub are located in Australia, we’re pleased to offer an extended 60-day return period, making it easier for customers worldwide. Please keep in mind, though, that once orders have been shipped, it's challenging to cancel them mid-transit. Your order included sale items, which is why we offer the option of a refund to store credit, gift card, or a straight exchange—valid for three years!
Our customer service team is ready and eager to find the best solutions for you. Please don’t hesitate to reach out if we can work through any more of your concerns.
Best regards,
Head of Customer Service
Bodycon Collection
THIS COMPANY IS A SCAM AND WILL TAKE…
THIS COMPANY IS A SCAM AND WILL TAKE YOUR MONEY. DO NOT ORDER AND BEWARE!
I ordered a few dresses which totaled over $200 and the dresses didn't fit me. They were originally too tight on me. They wouldn't allow for me to get a refund or return, so I exchanged for a bigger size. Unfortunately, the dresses are now way too big on me. I contacted their customer service team and they did not allow for any further exchanges or returns. I contacted them several times and they sent me some BS reply that was probably all typed out and generic because they sent me the same exact reply with multiple emails.
Now, I am left with dresses that fit me 2-3 sizes too large and I am over $200 out, money down the drain. I am planning to throw the dresses away, they are absolute garbage and this company is garbage too.
November 8, 2023
Unprompted review
Reply from Bodycon Collection
Hi Karen,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with your dresses and understand how frustrating this must be for you.
We want you to know that we take customer feedback seriously. Based on input from our valued customers like you, we’ve since revised our returns policy to make things easier and more convenient. We now offer a simpler online self serve returns hub and prepaid labels for our customers worldwide.
We also ensure that all our products have real images, and we highly recommend reviewing the size chart or reaching out to our team before placing an order to avoid sizing issues in the future.
Again, I apologize for the inconvenience, and we appreciate your understanding as we strive to improve our service to help you choose the perfect fit. If you have any additional concerns or need assistance, please don't hesitate to reach out.
Best,
Head of Customer Service
Bodycon Collection
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Scammers/misleading won’t order from them anymore
Scammers, please read their policies before buying. It’s written in a misleading way that you won’t get a refund from youre money and after that, they don’t even accept a return. Basically you’re screwed then. I have never ordered from an webshop where they mislead you like this, my advice: aliexpress/SHEIN have the exact same quality for 3 times more cheaper, and… you can return youre items as much as you want!
The store was in touch after 3 mails applying for a return for 2 dresses that where not in sale, paid full price €83 ally bodycon dress and Penelope bandage €67 is not a discount? If I’m able to upload the booking confirmation as an evidence (they mentioned directly?)
The answer they wrote me;
One exchange per purchase is permitted, any exchanges of that purchase after the first are subject to additional charges.
To help clarify this further, as outlined in our returns and exchanges policy, we only permit one return/exchange per order.
How misleading is this webshop, now they are saying it’s sale items, while I paid full price per item (there was no sale mentioned/or shown) as the prices still match the website.
Lesson learned from my side not ordering here anymore!, hopefully there won’t be any more victims mislead by this website.
Gosh, I Wonder why there are many bad reviews for this webshop..
October 12, 2023
Unprompted review
Reply from Bodycon Collection
Hi Desiree,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience with our returns policy, and I appreciate your concerns.
We’ve recently revised our returns process based on customer feedback to make it more straightforward. We now offer a self-serve returns hub that includes pre-paid labels for our global customers, aiming to simplify the return experience.
Regarding your concern about sales items, our policy states that certain items, including those marked as sale, may have different return conditions. However, we want to ensure you have options of an exchange, store credit or gift card. Store credits and gift cards are valid for three years, allowing you to find something else you might love!
We value your input, and it helps us improve our service. If you need any further assistance or have additional questions about your order, please don’t hesitate to reach out directly. We’re here to help!
Thank you for your understanding, and we hope to serve you better in the future.
Best regards,
Head of Customer Service
Bodycon Collection
The quality of my choices have kept me…
The quality of my choices have kept me buying more.
August 27, 2023
Unprompted review
Reply from Bodycon Collection
Thank you kindly for your glowing review Charlotte! We pride ourselves on our range of high quality figure flattering bodycon outfits and it's great reviews like these that keep us doing what we love.
Customer Service,
Bodycon Collection xx
The wrong address was entered into my…
The wrong address was entered into my order, the dress was a birthday gift for me. I emailed the company to get the address changed and was told because it had already cleared customs shipping order amendments and cancelations are not permitted. So either I try to catch the dress in the post office or I don't get my birthday gift from my husband.
August 22, 2023
Unprompted review
Reply from Bodycon Collection
Hi Angela,
We apologise for any inconvenience you've experienced with your order from Bodycon Collection. We aim to provide the best service to our valued customers wherever we can. We hope you understand we aim to dispatch orders for our valued customers quickly and any amendments to shipping addresses after your order has been dispatched are subject to approval. We see you've requested requested a shipping address amendment 4 days after your order was dispatched from our warehouse. We aim to support all requests and please note any shipping amendment requests after subjected to approval from USPS. For more information on our shipping policy, please visit our online store at https://bodyconcollection.com/pages/full-shipping-and-delivery-policy. Our friendly customer service team have been in touch with you directly, BC x
Heidi Bandage Midi Dress
Beautiful and well-made dress! It was super comfortable and drew so many eyes at the event. Now that it’s summer I can’t wait to wear it again.
September 20, 2022
Unprompted review
Reply from Bodycon Collection
What a dress! Thank you kindly for your great review, Katherine! We pride ourselves on our customer service and high-quality bandage dresses that make every wearer feel like a million dollars. It's glowing reviews like these that keep us doing what we love.
Customer Service,
Bodycon Collection xx
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The dresses fit me nicely
The dresses fit me nicely. Body on has a selection that I enjoy.
March 15, 2023
Unprompted review
Reply from Bodycon Collection
That's exactly why we do what we do Flora! We pride ourselves on our wide selection of dresses and outfits, designed to fit all body shapes, and it's great reviews like these that keep us doing what we love.
Customer Service,
Bodycon Collection xx
Beautiful dresses
The quality of the 2 dresses that I ordered far exceeded my expectations!. The are beautiful . The material is strong and the color is bright. Definitely will be ordering again. The fit is also very comfortable
June 12, 2023
Unprompted review
Reply from Bodycon Collection
Thank you immensely for your glowing review, Moneta! Our range of high-quality bodycon dresses are hand made to perfection, designed to fit and hug you in all the right places. It's great reviews like these that keep us doing what we love.
Customer Service,
Bodycon Collection xx
Customer Service IS WORSE THAN CRAP!!!!
I ordered a dress with expedited shipping in hopes to receive it on or before the 15th of this month. I have tried countless times to contact their “customer service department” however, to no avail, everything is Automated system with a robot responding for every email and “live chat” which leaves you waiting for a live representative FOR HOURS. It’s disturbing, rude, outrageous, and down right disrespectful COMPLETELY UNPROFESSIONAL. Not to mention, they send you an email Saying your order has been fulfilled with no tracking number for days at a time. After I finish this email, I will be reporting this business to the BBB Bureau for further investigation. Although the bodycon dress collection is undeniably beautiful, it’s not worth the money and stress you have to deal with when you have VALID QUESTIONS AND CONCERNS ABOUT YOUR ORDER.
AN ANGRY CUSTOMER TAKING ACTION!!!
March 4, 2023
Unprompted review
Reply from Bodycon Collection
Hi Tsenare,
Thanks again for your order from Bodycon Collection,
Your feedback is important to us and we apologise for any inconvenience you've experienced. All customers can find our estimated shipping details on our online store, we ask our customers to kindly allow up to 5 working days for all orders to be processed due to the number of orders we receive daily. Standard shipping is estimated from 7-10 days and express is from 5-7 days through the DHL network and local shipping providers.
We have online services to support our customers in between off peak customer support periods, including self service track your order links and also FAQ's via our live chat. Alternatively, our customer service team aims to respond to all customer queries within 24 hours via hello@bodyconcollection.com.
We appreciate your patience as sometimes our customers experience tracking update delays when their parcel is transitioning through air or in-between local postal facilities, we appreciate your patience.
For more details on our estimated shipping times, please refer to our website: https://bodyconcollection.com/pages/full-shipping-and-delivery-policy
Please let us know if we can help with anything else, our team we are on hand to help.
Head of Customer Service,
Bodycon Collection, xx
My order was made 2 months ago and i…
My order was made 2 months ago and i didnt receive a thing! First few weeks of delay they used to reply to make things look normal, but later nobody ever replied and they stole 90$ from me the price of the stuff i bought. Do not order and loose your money like me- i am updating my testimony as another month has passed and i received nothing from them but more lies through this reply. Trust me , do not spend ur money as they will rob u.
February 28, 2023
Unprompted review
Reply from Bodycon Collection
Hi Grace,
Your feedback is important to us and we thank you again for your order from Bodycon Collection,
We apologise for any inconvenience you've experienced with longer than normal delays for delivery to your location in Lebanon.
Some customers in your region have experienced delays with parcel deliveries and our customer service team have been in touch with you to provide some alternative solutions, including getting your order reshipped asap. We apologise for the inconvenience you've experienced with your local delivery company and we appreciate your patience.
Please let us know if we can help with anything else, our team we are on hand to help.
Head of Customer Service,
Bodycon Collection, xx
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This company is a SCAM
This company is a SCAM. They do not respond to customer inquiries via email and remove comments on their social media. Do not place an order here you will never receive your order.
December 7, 2021
Unprompted review
Reply from Bodycon Collection
Hi VT, thanks for your feedback and we are very sorry to read that you had this experience. We pride ourselves on our friendly and expert customer service and our team are on hand 24/7 to help. Unfortunately customers are experiencing longer than normal shipping delays during COVID and our team are working very hard to communicate and keep our customers informed and updated about their purchase the whole way. We hope to have the opportunity to welcome you back! BC x
FRAUD/ SCAM Alert
Placed an order over 6 weeks ago within the US and still have not received it. When I followed up with customer service, they said it should be arriving soon and provided me with a tracking number-- which shows the package as being delivered in Colombia. Total scam. Have had to take the issue up with Amex.
October 22, 2021
Unprompted review
Reply from Bodycon Collection
Hi Hallie, we apologise for any inconvenience you experienced with the delivery of your order. Our team work hard to get our orders quickly to our valued customers and it's a shame to hear you've had issues with delivery. Our team have been in touch and hope we've been able to support you with a suitable solution. We thank you again for your order and apologise for any inconvenience you've experience with delivery on this occasion, BC x
Do not waste your time or your money - there's a reason everything is always on sale
I would not recommend buying from this website. I have purchased the exact same dress, but in different colours, yet the fabric and fit have been completely different. I have also received dresses that were faulty, and upon contacting Bodycon Collection, was not offered a refund, or even any admission of fault. They did not even reply to my email when I tried to resolve - the customer service is non-existent.
September 14, 2021
Unprompted review
Reply from Bodycon Collection
Hi Monica, we apologise for any inconvenience you experienced with your order. We understand sometimes your item may not be just right and that's why we offer a flexible 30 days exchange policy. Our team have been in touch and hope we've been able to support you with a suitable solution. We thank you again for your order and apologise for any inconvenience you've experienced on this occasion, BC x
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