The engineers turned up on time and started work immediately. Disruption was minimal. As I was unable to take the afternoon off work they guys made sure the installation was complete for when I had t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
⭐️⭐️⭐️⭐️⭐️ Absolutely brilliant service from start to finish. The whole process was straightforward, the engineer turned up on time and worked cleanly throughout the day. Everything was explained... See more
Company replied
After scanning the web for a new boiler and getting harrased by every company under the sun i cam across gabby from boilerbaseuk and what a gem she has been, my head was fried with diffrent boilers an... See more
Company replied
I recently had a boiler swap carried out by jay, and I couldn’t be more impressed. From start to finish, they were punctual, professional, and extremely tidy in their work. The whole process was expla... See more
Company replied
Company details
Written by the company
At Boiler Base UK, we’re more than just heating engineers — we’re a family-run business built on trust, honesty, and old-fashioned customer care. Based in the UK and proudly family-owned, we’ve grown our business by putting people first — not profits. We understand that your home is your comfort zone, and when something goes wrong with your heating or hot water, you need a team that treats the problem (and you) with real care. That’s where we come in. We specialise in boiler installations, replacements, upgrades, and heating system solutions tailored to your home and your needs. Whether you’re replacing an old back boiler, switching to a combi, or need help improving energy efficiency — we guide you through every step of the process, with no pushy sales, just honest, professional advice. Our engineers are fully qualified, Gas Safe registered, and take pride in delivering top-quality work with a tidy finish. And because we’re family-run, you’ll always deal with real people who genuinely care — from the first phone call to the final handover. We even register your warranty for you, so you can sit back and relax knowing everything’s taken care of. With Boiler Base UK, you get: A personal service from a family-run team Clear, honest quotes — no hidden fees Fast, flexible installation dates Quality boilers from trusted brands Full aftercare and support We’re proud to say most of our work comes from word of mouth and customer recommendations, because when you treat people right, it shows. So whether your boiler’s on the blink or you're just planning ahead, get in touch with Boiler Base UK — and experience the kind of service that puts your home and your comfort first.
Contact info
Unit A309, Business Centre, 25 Goodlass Rd, L24 9HJ, Liverpool, United Kingdom
- 0330 133 2524
- info@boilerbaseuk.com
- boilerbaseuk.com
Jay came out to me and done us a home…
Jay came out to me and done us a home survey , I showed him the air source heat pump I had installed in 2023 witch has never worked properly after having a good chat with jay he explained everything from start to finish and why my heat pump was not working I WAS SCAMMED BY A ECO COMPANY I have a two bedroom house and they put this big massive heat pump in on a grant and it ruined my home!
Jay turned up today with 2 lads today and removed the whole system and replaced it with a combi boiler I couldn’t be more happy the heat it’s give back to my home is unbelievable the lads helped me out a lot and gabby in the office talked me threw everything every step of the way .. I would recommend these to everybody these are a very good loyal company and will do as they say! No hard sales no pushy sales just genuinely happy to help best heating company in our city keep going boiler base
Thank you Frank
April 10, 2026
Unprompted review
Advertisement
Great experience end to end
We had our boiler, fitted the team amazing and curtious and went through any questions we had the after care and follow up equally brilliant, would recommend. 5 stars.
April 9, 2026
Unprompted review
A star service
Jay from Boiler Base installed my new boiler quickly and professionally. Friendly, efficient, and left everything tidy -highly recommend!
April 1, 2025
Unprompted review
Reply from Boiler Base UK
Hi Diane,
Thank you so much for your lovely review - we really appreciate it.
It’s great to hear Jay looked after everything and that you’re happy with your new boiler. I’ll be sure to pass your kind words on to him.
Thanks again for the recommendation, it means a lot to us.
Kind regards,
BoilerBaseUk
Very happy with my boiler
Very happy with my boiler. Excellentbservice.
April 1, 2026
Unprompted review
Reply from Boiler Base UK
Hi Terry,
Thank you for your review - we really appreciate it.
We’re so pleased to hear you’re happy with your new boiler and the service provided.
Thanks again for choosing BoilerBaseUk.
Kind regards,
BoilerBaseUk
New boiler fitted
Boiler base was really helpful and quick with fitting our new boiler. Would recommend!
March 23, 2026
Unprompted review
Reply from Boiler Base UK
Thank you so much for your kind review - we really appreciate it!
We’re glad to hear you found the team helpful and the installation quick and smooth. That’s exactly the service we aim to deliver every time.
If you ever need anything in the future, don’t hesitate to get in touch.
Thanks again for choosing BoilerBase UK!
Advertisement
Great service and a fair price.
Had my new Worcester combo boiler installed on the 9th along with a hive controller.
Jay my installer was very professional, friendly did a great job. He kept the mess to the minimum and cleaned up after the job. They also a made sure to fill in the gaps around the new flue through the wall.
Gabby was fantastic organising the install in under 5 days and she kept me updated throughout the booking and install process.
The house is now warm again and the convenience of the hive is fantastic. I’m a shift worker so my old boiler with its fixed times of operations wasn’t particularly helpful. The Hive lets me control the heating when I need it on at odd hours of the night or I can just as Alexa to put the boiler on for an hour if it goes chilly.
March 9, 2026
Unprompted review
Reply from Boiler Base UK
Hi David,
Thank you so much for your kind review — we really appreciate it.
Great to hear you’re happy with the install and that the Hive is making things easier for you. Jay will be pleased to hear your feedback as well.
If you ever need anything, we’re always here to help.
Thanks again,
Gabby & the BoilerBase UK team
I had a very positive experience with…
I had a very positive experience with this boiler company. Communication was smooth and responses were quick. They managed to book the installation for the very next day, which was impressive. The work was carried out professionally, and the area was left nice and tidy afterwards. They also offered the best price in Liverpool. I would highly recommend their services.
February 19, 2026
Unprompted review
Reply from Boiler Base UK
Thank you so much for your kind words, Paulius - we really appreciate you taking the time to share your experience.
We’re delighted everything went smoothly, from the quick booking to the installation and tidy finish. The team always aims to deliver great value alongside a professional service, so your feedback means a lot.
If you ever need us in the future, we’re always here to help.
Warm regards,
The BoilerBase UK Team
Great service
Great service, professional, reliable and installed to a high standard.
March 7, 2025
Unprompted review
Reply from Boiler Base UK
Thank you so much for your kind review, Michelle - we really appreciate it.
We’re delighted you were happy with the service and installation. If you ever need us in the future, we’re always here to help.
Warm regards,
The BoilerBase UK Team
My experience with Boilerbase uk has…
My experience with Boilerbase uk has been a very pleasant and satisfying one.
We decided to change our combi boiler in December 2025 as our boiler, although still working, was approximately twenty years old. We approached several companies for quotations but chose Boilerbase uk for several reasons. Firstly I was impressed with Jay (who completed the home survey and compiled the quote) on a personal level. At no time did I feel any "sales pressure"yet his knowledge and confidence won me over. Jay went on to explain in detail the options regarding the boiler choices in terms of price and performance. There were options for most budgets.
The installation was completed in a day without any issues. A team of three completed the work without issues or mess, taking the redundant boiler and a radiator (which I'd had replaced) with them.
December 9, 2025
Unprompted review
Reply from Boiler Base UK
Thank you so much, Ian, for taking the time to share your experience - it truly means a lot to the whole team.
We’re really pleased to hear that Jay made such a positive impression and that you felt comfortable and well informed throughout the process. Providing clear advice without pressure is exactly how we believe it should be, so your feedback really reassures us we’re doing things right.
It’s also great to know the installation team delivered a smooth, tidy job on the day - we’ll be sure to pass your kind words on to everyone involved.
We genuinely appreciate you choosing BoilerBase UK and trusting us with your new boiler. If you ever need anything in the future, we’re always here to help.
Warmest thanks,
The BoilerBase UK Team
Advertisement
Boiler base uk have recently installed…
Boiler base uk have recently installed a boiler for us. The service we received from them was excellent. Gabby talked us through everything and the team that installed it were very friendly and polite and cleaned up before leaving. I would highly recommend this company.
February 12, 2026
Unprompted review
Reply from Boiler Base UK
Thank you so much for your lovely review, Mark - we really appreciate you taking the time to share your experience.
We’re so pleased to hear you were happy with the service from start to finish. Gabby will be especially glad to know you found everything clear and helpful, and it’s great to hear the installation team left such a positive impression and kept everything clean and tidy.
Your recommendation truly means a lot to our small team. If you ever need us in the future, we’re always here to help.
Warm regards,
The BoilerBase UK Team
I enquired about a replacement boiler…
I enquired about a replacement boiler with a very quick response unfortunatley i had agreed terms with another company but id like to thank Gabby for information about the offers that Boiler Base have.
February 13, 2026
Unprompted review
Reply from Boiler Base UK
Hi Geoffrey,
Thank you so much for taking the time to leave your review! We completely understand that you had already arranged with another company, but we’re really glad the information we provided about BoilerBase’s offers was helpful.
It means a lot to hear that our quick response and guidance made a positive impression. If you ever need advice or support in the future, we’d be more than happy to help.
Thanks again and all the best with your new boiler!
Warm regards,
BoilerBaseUk
Excellent Company
Within 24 hours of needing a new boiler Boiler Base had fitted my new one. Excellent customer service from Gabby on the phone. Polite, friendly lads fitted the boiler cleaned up after themselves. Took me through everything I needed to know. Have recommended this company to my sister. 10/10.
February 10, 2026
Unprompted review
Reply from Boiler Base UK
Hi Kate,
Thank you so much for your lovely review! We’re thrilled to hear that your new boiler was fitted so quickly and that you had such a positive experience with our team. 😊
It means a lot to hear that Gabby and our engineers were able to make the process smooth and stress-free, and that you felt well informed throughout. We really appreciate you recommending us to your sister - that’s the highest compliment we could receive!
Thanks again for taking the time to share your experience. We’re always here if you or your family need anything in the future.
Warm regards,
BoilerBaseUk
Very Efficient Company from the Engineers down to the Office Staff.
The engineer that arrived at my house on Thursday evening on time and said he would be able to fit me a new boiler the next day Friday. Sure enough two of them turned up on time fitted my boiler and all the other things that went with it.
What a fantastic pair of engineers. Nothing was too much trouble, polite, curteous worked hard at it all day, very pleasant even cleaned up after themselves and took away all the old stuff and packages. Highly recommended. Wouldn't hesitate to call them if I needed to. Also office staff very efficient and pleasant making sure everything was OK and that I was alright , so many thanks to Jay, Adam and Gabby. Well done BoilerBase.UK.
February 6, 2026
Unprompted review
Reply from Boiler Base UK
Thank you so much for this lovely review, Mrs Thomas. It really means a lot to all of us.
We are so pleased to hear everything went smoothly and that the engineers were able to get you up and running so quickly. Jay and Adam will be thrilled to hear your kind words, and I really appreciate the mention too.
We take a lot of pride in being reliable, tidy, and easy to deal with from start to finish, so it is great to know that came across.
Thank you again for choosing BoilerBase UK and for taking the time to leave such a thoughtful review. We are always here if you ever need us.
Advertisement
Highly recommend
Absolutely amazing - fitted a new boiler as old one packed in. I found them knowledgeable professional and took the time to talk me through various options of boilers and what work was needed would highly recommend
February 5, 2026
Unprompted review
Reply from Boiler Base UK
Thank you so much for your kind words!
We’re delighted we could get your new boiler installed quickly and make the process straightforward. It’s great to hear our team were able to guide you through the options and explain the work needed.
Your recommendation means a lot to us, and we’re always here if you need anything in the future.
Kind regards,
The BoilerBase UK Team
Great experience from start to finish
Great experience from start to finish. Gabby was lovely, helpful and knew what she was talking about. Boiler installed next day by Jay and Adam who were brilliant. Exceptionally tidy and great workmanship. Good price too. 5 star +.
January 28, 2026
Unprompted review
Reply from Boiler Base UK
Thank you so much for your fantastic review, Tom!
We’re thrilled to hear that everything went smoothly from start to finish. Jay and Adam will be delighted to hear your kind words about their workmanship and tidiness.
It’s great to know you felt well looked after and that the whole process was clear and helpful. Your 5-star feedback really means a lot to all of us at BoilerBase UK.
Kind regards,
The BoilerBase UK Team
Excellent service and installation
The engineers turned up on time and started work immediately. Disruption was minimal. As I was unable to take the afternoon off work they guys made sure the installation was complete for when I had to leave. The pipework is very neat and tidy and they left no mess or clutter to clear away after. Customer service was always only a phone call away and were more than happy to discuss anything or explain any questions I was unsure about. Great job
December 31, 2025
Unprompted review
Reply from Boiler Base UK
Thank you so much for your fantastic review!
We’re thrilled everything went smoothly and that the engineers could work around your schedule. Jay and Adam will be really pleased to hear you were happy with their neat and tidy work.
It’s great to know our team were easy to reach and could answer any questions you had. We really appreciate you taking the time to share your experience - it means a lot to all of us at BoilerBase UK.
Sent 3 guys so was super quick
Sent 3 guys so was super quick , amazing price , even tidied all my pipework to a professional finish after last fitting was terrible, cannot recommend enough and a 20 year warranty
December 10, 2025
Unprompted review
Reply from Boiler Base UK
Thank you so much for the fantastic review! We had a little giggle at the “20-year warranty” typo - it’s actually 10 years, but we promise the service, care, and quality are definitely top-notch 😄.
We’re thrilled you’re happy with the installation, the tidying of the pipework, and that everything went smoothly. Your kind words mean a lot to the team - thank you for recommending us!
Kind regards,
Gabby & the Boilerbase UK Team
Advertisement
Amazing service and A+ product installed
Installed my boiler with lightning speed, service was friendly, effective and clean. Team were super friendly and I couldn’t recommend them enough. For all your heating needs look no further than boiler base uk. Service you can trust and rely upon.
January 25, 2026
Unprompted review
Reply from Boiler Base UK
Thank you so much for your kind words! We’re thrilled you’re happy with the installation and the team’s service. It means a lot to hear that everything went smoothly and that you felt looked after.
We really appreciate your recommendation - it’s customers like you that make what we do so rewarding!
Kind regards,
Gabby & the Boilerbase UK Team
Called Friday when boiler failed was…
Called Friday when boiler failed was there Monday and new one fitted same day, clean and professional workmanship couldn’t ask for more
December 19, 2025
Unprompted review
Reply from Boiler Base UK
Thank you for taking the time to leave such a great review, Damian. We’re really pleased we could get everything sorted for you so quickly, especially with a boiler breakdown. It’s great to hear you were happy with the workmanship and service from the team. Thanks again for choosing Boilerbase UK - we really appreciate the recommendation.
Great job
From start to finish it all went well thanks Jay 😊. All times and dates were worked around my shifts, could not have asked for any more. Great job done very professional 👏 👍.
October 13, 2025
Unprompted review
Reply from Boiler Base UK
Ahh thank you so much for this, it really means a lot to us! We’re so glad everything went smoothly and that we could fit in around your shifts - that’s what we’re here for. Jay will be chuffed to read this! Thanks again for choosing us and for taking the time to leave such a lovely review, we really appreciate it 👏
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.