Boilergenie Reviews 

662
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient service, noting that engineers arrive promptly, work cleanly, and handle full heating installations smoothly. People also highlight the exceptional customer support and rapid response times when dealing with unexpected boiler issues or routine annual checks. Reviewers appreciate the polite and professional demeanor of every technician involved in the process. However, some reviewers noted that communication could occasionally be improved, especially regarding appointment updates, arrival times, and reaching out to staff during busy periods. A few customers also experienced unexpected boiler faults or reported issues with initial setup cleanliness.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff, timely... See more

Staff

People report positive experiences with staff, frequently highlighting that engineers are polite, arrive on... See more

Customer service

Customers had positive experiences with customer service, frequently praising friendly staff who explained... See more

Product

Clients share ambiguous opinions on product installations, with many reviewers praising the solar panels, new... See more

Quality

Reviewers mention mixed feedback about quality, with several consumers praising the high quality of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. We’ve been using them for four years now. Nothing is too much trouble for them. Our pipe outside froze in early January and therefore our heating went off. They answered the phone stra... See more

Rated 5 out of 5 stars

Excellent customer service by Ally fast response to questions. Engineer was prompt called in advance, polite and carried out service and minor repair to boiler to a high standard. Very reasonable pric... See more

Rated 5 out of 5 stars

We needed a new boiler After seeing boiler genie advertisements on TV. We Decided to go with them From calling them to installation was very quick and efficient. Paul engineer arrived on tim... See more

Rated 5 out of 5 stars

Boiler Genie have kept in touch since installing my mum’s boiler which is fantastic. Simon sent me a message with a great time window and was courteous, pleasant and professional when he carried out t... See more


Company details

  1. Gas Installation Service
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier

About Boilergenie

Information provided by various external sources

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Boiler Genie website is designed to allow you to receive quick and accurate quotes for your new boiler or central heating system

Contact info

4.8

Excellent

TrustScore 5 out of 5

662 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(662)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent service

David arrived on time and treated us with respect and courtesy and service with a smile and completed the service with no issues whatsoever.Would highly recommend this company for all your plumbing and central heating needs

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend Boiler Genie

Was more than dubious when a rep called at door offering free energy measures and possibly a boiler under a government scheme. Agreed to have the survey done anyway, two surveyors took 2 hours to survey my home and provide the current EPC rating and what measures should be taken to improve the rating and more importantly, what I would get for free!
The insulation and ventilation works were carried out on Monday, though tradesmen were all pleasant, they did leave a terrible mess and didn't even tell me they were away!
Boiler was fitted friday, and I was slightly worried after the mess left previously! However, I cannot praise the Heating Engineer, Alan, more highly! If it wasn't for the new boiler on the wall you would never have known he had been here. He was extremely professional, polite and helpful and explained the boiler, controls etc to me fully before he left.
I did pay a small amount for upgrading the boiler for a different make, though this was nothing compared to the full price.
So, in short, should a cold caller come to your door, don't shoo them away thinking this is too good to be true!

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Very quick response

Our gas heating was not working and called boiler genie. They called out to see us very quickly and fixed our problem without any fuss or bother. Received an invoice via email which suited us. I would definitely recommend boiler genie.

October 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Boiler service

Just had our annual service done and as usual, a quick and hassle free experience. Boiler Genie fitted this boiler for us 3 years ago and we’ve have no issues since. Happy to recommend

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Service

Great all round service, received a reminder regarding our boiler service and it was easy to make an appointment that suited us. Engineer appeared on time, clean and tidy and service carried out. All staff are friendly and professional.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

First- rate service

From first contact when Davie, the surveyor, visited, every experience and contact has been positive.
We cannot praise their work and professionalism enough, they were friendly and took time to answer our questions and explain how everything worked.
Wouldn’t hesitate to recommend their service to anyone considering upgrading their home.
John M.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Genie - Gid

I was seriously skeptical when someone cold calling on your doorstep offers you something that sounds too good to be true. It ended up being amazing, from Barry, to Simon who did the first visite,to the guys that did the energy efficiency survey and Kenny the boiler engineer who was knowledgeable, friendly and extremely helpful! Lets hope no nasty surprises down the road, but my ancient boiler has been replaced with a brand new one for an astonishing price!

September 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Boiler Gene have been superb from start to finish

Boiler Gene have been superb! From the first survey to the final installation the office admin team kept me up-to-date with progress, dates and times and along with the installation team answered any questions patiently and in language I could understand.
The installation crews were polite and professional and they tidied up after they'd finished work each day.
I am delighted with the high standard of work and would not hesitate to recommend them.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Boilergenie have been excellent from…

Boilergenie have been excellent from start to finish,very well organised company, Great Staff and excellent communication from start to finish, The workmen were
fantastic, very little mess and great to get on with, did the work to a very high standard, cant thank you all enough, keep up the good work, would not hesitate to recommend this company. thanks again.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

New boiler fitted today.

New boiler fitted today by a very efficient heating engineer and electrician. They were both tidy in there work and took all rubbish away with them. Would recommend this company to anyone looking to replace their boiler.

September 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Annual boiler service carried out

Annual boiler service carried out. Very helpful to fit in time that suited me. Phoned prior to coming to my property and arrived bang on time. Engineer very polite and explained the process. Ally in the office got my documentation sent out within 10 minutes of service being carried out. Excellent.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Wholeheartedly recommend BoilerGenie

I wholeheartedly recommend Boiler Genie to anyone looking to replace their boiler.
Liam took the time to assess our needs and find the right boiler for our home at a fair price.
The boiler was installed expertly & efficiently. We were up & running the same day.
One month using the boiler, all is running smoothly. We're looking forward to a warmer, energy efficient home this winter.

August 2, 2024
Unprompted review
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