Bolt Pharmacy Reviews 

5,135
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,831 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the staff's personal touch, often feeling genuinely cared for throughout their journey. People appreciate the quick and professional support, with many noting the ease of reaching a person for assistance and receiving prompt responses. The delivery service is frequently highlighted as extremely fast, reliable, and well-packaged, ensuring orders arrive on time. However, some customers also noted issues with delivery, experiencing significant delays, missing items, or packages marked as received but not delivered. A few other people also felt that customer service was unhelpful in resolving these delivery problems, citing automated replies and a lack of follow-up when seeking assistance.

What people talk about most

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, superb,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Staff

Customers had positive experiences with staff, describing them as professional, helpful, and friendly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't fault Bolt it's literally changed my life. I've lost three stone in six months. You don't just feel like a number all the contact I've had with them feels very personal like they actually care... See more

Company replied

Rated 5 out of 5 stars

Since being with Bolt I have had amazing weight loss results with 15% loss in just a few months. The support they provide along the way is great with regular checking each month to see how I am doin... See more

Company replied

Rated 5 out of 5 stars

My initial consultation had to be withheld as my driving license had expired. I was worried I had lost my money. But no, I was refunded immediately. This gave me confidence in Bolt and so as soon as... See more

Company replied

Rated 5 out of 5 stars

I would thoroughly recommend Bolt. My daughter had heard of them and told me, I checked out their reviews and contacted them regarding Wegovy. The questionnaire was easy to complete, including uploadi... See more

Company replied


Company details

  1. Online Pharmacy
  2. Travel Clinic
  3. Weight Loss Service

Written by the company

Prescription treatments available by simply filling in our online consultation form and having medication delivered discreetly to your doorstep. We provide treatments for weight loss, erectile dysfunction, men's health, women's health, travel health, and a variety of other conditions. Our company mission is to make prescription treatments accessible in a way that is quick and easy whilst prioritising safety above all else. Bolt Pharmacy is a GPHC registered pharmacy in the UK and all medication is checked and dispensed by our team of experts including qualified clinicians and pharmacists.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(5,135)

4,908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service and extremely helpful

Quick service and extremely helpful
I've lost 1st 5lbs using wegovy
Would definitely recommend Bolt

July 24, 2026
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Susan,

Thank you! Losing 1 stone 5lbs is a fantastic milestone and you should be really proud. We're so pleased our service has been helpful throughout your journey, and we really appreciate the recommendation.

The Bolt Team

Rated 5 out of 5 stars

Mounjaro

I have been using Bolt since March and I have found them excellent. Kept well informed when my medication is dispatched and when to expect it. I am on 7.5 of Mj and they are by far the cheapest. Whenever you email they always respond very quickly. Very happy

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Vincenza,

Thank you! It's great to hear you've had such a positive experience with us since March. Knowing your medication is on its way and when to expect it makes such a difference, and we're really pleased our team has always been quick to get back to you.

We appreciate you taking the time to share this.

The Bolt Team

Rated 5 out of 5 stars

There customer service is amazing

There customer service is amazing. The support you need is always there.
They are very reasonably priced. My new pen arrives when it is supposed to. I have also changed the payment date to fit in with my finances.
Great company

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Sharon,

Thank you! It's great to hear that our support has been there when you've needed it and that everything from delivery to payment flexibility has worked so well for you.

We appreciate you taking the time to share this.

The Bolt Team

Rated 4 out of 5 stars

I would recommend this company to…

I would recommend this company to anyone, its smart easy and quick, no problems.

July 24, 2026
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Angela,

Thank you! We're really pleased you've found the whole process so straightforward and hassle-free. It's great to hear you'd recommend us.

The Bolt Team

Rated 4 out of 5 stars

Good Support

I've found Bolt to support me on my weight loss journey , Started in January 2026 on Mounjaro and have made good progress with over 28kg lost to date but still some way to go.I have found them responsive when I have had queries and the delivery process to date is good . A couple of points I'd like to make .

* At a recent GP appointment my Doctor was surprised to hear that I was using Mounjaro as he hadn't been notified by BOLT and they should have done that ?

* I think that BOLT have changed their delivery partner to Royal Mail as my last delivery was by the regular post and arrived with the 'cold pack' melted albeit the medication was still cold, prior to this the packages , with the previous delivery partner , always arrived with the 'cold pack' still frozen.

Apart from this they have provided me with a good service.

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi E,

Thank you, and congratulations on losing over 28kg since January, that is a remarkable achievement and you should be really proud.

We appreciate you raising both points. We take GP communication and cold-chain integrity seriously, and we'd like to look into both of these for you. Please do get in touch with our team directly so we can address them properly.

The Bolt Team

Rated 5 out of 5 stars

Fantastic!

Fantastic!! I needed help as I put an incorrect email address in, I called and Thea helped amending my details & stayed on the line until the email was sent. Very helpful & lovely customer service!! Once my email was changed I went on the app to add all my details and pictures, I couldn't believe I received my weight loss treatment the very next day. From start to arriving at the house fantastic. An app to track the journey & an offer to refer a friend and each get £40 off your next order. Very happy, thank you!

July 23, 2026
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Timothy,

Thank you! We're so glad Thea was able to sort your email issue and see it through to the end. We'll be sure to pass on your kind words to her. It's brilliant to hear everything came together so smoothly and that your treatment arrived the very next day.

We really appreciate you sharing this!

The Bolt Team

Rated 5 out of 5 stars

Excellent service

Excellent service, fair price and swift delivery. Always there to answer any questions and be supportive

July 24, 2026
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Mandy,

Thank you! We're really pleased you've found our service so dependable, from fast delivery through to having support on hand whenever you need it.

We appreciate you taking the time to share this.

The Bolt Team

Rated 5 out of 5 stars

Excellent professional company

The company are so quick to respond to any queries and are very thorough in the advice given.
They are fully transparent with the cost of meditation and support you as you go through the program.
Highly recommended.

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Helen,

Thank you! We're really pleased you've found our responses prompt and our advice thorough. It's great to hear that the transparency and ongoing support have made such a positive impression.

We appreciate the recommendation!

The Bolt Team

Rated 3 out of 5 stars

Bolt provided me with Wegovy at a low…

I am writing this because Bolt emailed me to congratulate me on a loss of weight that I had not lost! They asked me to write a review.
Bolt provided me with Wegovy at a low price at first. 2.5 grams, about 3/4 months ago.
When family issues unfortunately forced me to give up for 2 months (and I explained this to them) I was inundated with e mails, from different Bolt staff each time, some of which were bordering on patronising and distrusting. I wrote and told them so.
I moved up to 5 grams because 3 months on the lower dose was not effective at all.
I finally withdrew as I realised the plan was to put me through all the Wegovy strengths and then on to Mounjaro, which is not cheap. By this time I would have spent a fortune and like one or two of my friends, become dependant. An expensive addiction which I don't want. There still remains the issue of weight maintenance.So before becoming dependant I am now dieting healthily and properly and losing weight effectively.
Bolt Pharmacy do what they do. Just think about the future, both in terms of health and cost and just make sure it is right for you. Good luck!
I am now following a healthy diet.

July 10, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Jane, thank you for taking the time to leave this, and for sharing where you've landed.

We're sorry the communication from our side felt off at points during your time with us. How we support customers through their treatment journey matters, and it sounds like that didn't always land well.

We'd welcome the chance to look at your account properly and hear your thoughts more directly. Someone from our escalations team will be reaching out to you personally.

The Bolt Team

Rated 1 out of 5 stars

Asking for reviews but never used them

I have received an email congratulating me on my 15% weight loss with Bolt Pharmacy and encouraging me to leave a review. I have never used Bolt Pharmacy and their services and do not intend to.

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

We're sorry for the confusion this email caused. It was sent in error, and we're putting it right. If you'd like us to look into anything specific, please contact us at medical@boltpharmacy.co.uk and we'll help directly.

Rated 5 out of 5 stars

Very efficient and quick service

Very efficient and quick service. Very happy with Bolt, love the app that you can download to keep track of your weight loss. Finding the wegovy pill really good so far.

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Lou,

Thank you! We're really pleased you're finding the service quick and efficient, and it's great to hear the app is helping you stay on top of things.

We appreciate you taking the time to share this.

The Bolt Team

Rated 1 out of 5 stars

Unsolicited emails!

Never bought from these clowns but I am being bombarded with emails from them, despite trying to unsubscribe from receiving them several times.
Great customer service - NOT!

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

We're sorry for the confusion this email caused. It was sent in error, and we're putting it right. If you'd like us to look into anything specific, please contact us at medical@boltpharmacy.co.uk and we'll help directly.

Rated 5 out of 5 stars

Bolt pharmacy great experience

Using bolt pharmacy has been easy and communication has been great. When I have contacted them they get right back to you. Mounjaro arrived a few days after I ordered it no problems highly recommend

July 23, 2026
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Angela,

Thank you! We're really pleased you've found everything so straightforward and that our team has been quick to get back to you. It's great to hear your order arrived promptly with no issues.

We appreciate the recommendation!

The Bolt Team

Rated 5 out of 5 stars

Best of them All

When i started my Weightloss Journey with Both they made it so easy for me and their mounjaro was rhe most Affordable then ,if you pay like today you'll receive the next day, they're the Best

July 28, 2025
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Lina,

Thank you! We're so pleased we could make the start of your journey feel straightforward, and it's great to hear that next-day turnaround has worked so well for you.

We appreciate the kind words!

The Bolt Team

Rated 5 out of 5 stars

Journey started like many others with…

Journey started like many others with apprehension and worry about any side effect's and would it be worth it. However there was nothing to worry about. Lost almost 5 stone in less than a year. Appetite and food noise gone. Started on a low dose then raised it to 10mg max. Then reached my target weight started the journey to maintain and lowered it to the 2.5 mg over say 4 months. Whilst maintaining and enjoying life. Kept to a 5 day gym routine from a 2 day at the start. Had a blip on the journey and Bolt were very supportive and paused my subscription. They were always on hand to answer my emails or requests promptly.

July 23, 2026
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Geraint,

Thank you! Losing nearly five stone in under a year and building up to a five day gym routine is a remarkable achievement and you should be incredibly proud. It's great to hear the team were on hand when you needed support along the way.

We wish you all the best as you continue to maintain your progress.

The Bolt Team

Rated 5 out of 5 stars

Waygovy tablets

When I was taking the injections,I was very constipated, so I stopped taking it.
I am now on the waygovy tablets, and I have not had any side effects.

I can recommend Bolt Pharmacy for your weight loss journey. They are very professional and are there to assist you whenever you need them. Their delivery was very quick once all the checks were done.

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Cherie,

Thank you! We're really glad to hear you're getting on so much better now and that you'd recommend us to others. It's great to know our team and quick delivery have made a positive difference to your experience.

The Bolt Team

Rated 5 out of 5 stars

I’m so happy that I chose Bolt.

I was hesitant to start my medicated weight loss journey, I’ve tried for so long to loose weight that I though what have I got to loose? WEIGHT that’s what, from starting the questionnaire to being accepted took less that 24 hours and the help along the way fells so supportive. I can honestly recommend Bolt to you all.

July 24, 2026
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Allan,

Thank you! We completely understand that taking that first step can feel daunting, so it's brilliant to hear the process felt so smooth and that you've felt supported throughout. We really appreciate you recommending us.

The Bolt Team

Rated 5 out of 5 stars

Easy to order & get delivered,check ins…

Easy to order & get delivered,check ins to make sure you are ok and on track,I would recommend bolt pharmacy!

July 24, 2026
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Ms Hollywood-Walker,

Thank you! We're really pleased you've found the ordering and delivery process so straightforward, and that our check-ins have been a helpful part of the journey. We really appreciate the recommendation!

The Bolt Team

Rated 5 out of 5 stars

Impressed

Bolt put me in the right mindset to lose weight, staff attentive but not overwhelming.
Would definitely recommend.

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

Hi Jason,

Thank you! We're really pleased to hear we've helped set you up with the right mindset and that our team have struck the right balance in supporting you.

We appreciate the recommendation!

The Bolt Team

Rated 1 out of 5 stars

Concerns!!!! READ

The adverts say that the prices are cheaper than other pharmacies, I would not expect to pay half price, but their prices turn out to be the same or more expensive.
I never purchased medication with them, or updated them with my weight loss information, but today I received an email congratulating me for my 15% weight loss.
Where is information coming from?

July 24, 2026
Unprompted review
Bolt Pharmacy logo

Reply from Bolt Pharmacy

We're sorry for the confusion this email caused. It was sent in error, and we're putting it right. If you'd like us to look into anything specific, please contact us at medical@boltpharmacy.co.uk and we'll help directly.

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