From the first time I was in contact with Bolt Pharmacy I felt I was an individual person not simply one on a list. The help, advice and support has been nothing short of fabulous. In 18 months... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had issues with delivery on most occasions having to get delivery to local P/ office And no information regarding change of injection system on 7.2 mg thought I should have been informed of the chang... See more
Bolt are really safety conscious. They are careful to check your medical history ensuring the medication is suitable for you. They constantly check with you for any side effects and how you are feel... See more
I had been using the product for 3 weeks, used the final injection on a Saturday. Contacted Bolt by email late on Saturday when I realised that I hadn't received my next delivery. Within a 10 minutes... See more
Company details
Written by the company
Prescription treatments available by simply filling in our online consultation form and having medication delivered discreetly to your doorstep. We provide treatments for weight loss, erectile dysfunction, men's health, women's health, travel health, and a variety of other conditions. Our company mission is to make prescription treatments accessible in a way that is quick and easy whilst prioritising safety above all else. Bolt Pharmacy is a GPHC registered pharmacy in the UK and all medication is checked and dispensed by our team of experts including qualified clinicians and pharmacists.
Contact info
Unit 3C Frontier Park, Frontier Avenue, BB1 3AL, Blackburn, United Kingdom
- hello@boltpharmacy.co.uk
- boltpharmacy.co.uk
4.5
Excellent
5K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Was sent a broken Mounjaro pen ,No…
Was sent a broken Mounjaro pen ,No refund or replacement poor customer service was left to deal with the supplier myself absolutely shocking wouldn’t use again
June 1, 2026
Unprompted review
Reply from Bolt Pharmacy
We're sorry the experience has landed you here.
Device-level faults are inspected by the manufacturer for medication safety reasons, which is standard across pharmacies rather than something specific to us. The wider support around it, though, sits with us.
Our escalations team will be in direct contact with you to take this further on your account.
The Bolt Team
Very pleased with the results
Very pleased with the results! Bolt seems to be a very efficient company, people always helpful 🤗
July 15, 2026
Great service & quick order processing…
Great service & quick order processing and delivery
July 15, 2026
Had great experience with bolt always…
Had great experience with bolt always someone to talk to if I don’t understand things.
July 11, 2026
Poor awful service!
If I could score this pharmacy less then I would. Cheap prices means awful service quite clearly to them. I joined their 3 month subscription plan for GLP1 medication and first order no issues straight forward as can be. Come to the second month of ordering they took my money and I had to contact them 10 days later querying my delivery, they was quick to respond via WhatsApp and resolve and had my medication with 2 days of this query. Not great but resolved all the same. Come to this month my friend had used my referral code, we both received the discounts as stated and when I ordered my next jab the discount was available for me to use and so I processed my order accordingly. I’ve checked my bank this morning they’ve took full amount and when I’ve queried have said they’ll defer until next month, not really acceptable considering this is the 2nd time I’ve had issues and what is the point in referral codes if they won’t be used at the time of sale?! They come back saying actually the referral code wasn’t ready for use as it takes 7 days after my friends delivery to come into use. My friend had her delivery 2 weeks ago and has started her medication so that’s a load of lies too. If the discount code wasn’t available then why was it waiting on my account to use without any small print stating otherwise. I am still in the process of sorting this and have forewarned them of this post but please be advised to look elsewhere as I’m sorry I joined these.
July 15, 2026
Unprompted review
Reply from Bolt Pharmacy
Laura, we're sorry to read this. After three months with us, this is not the experience you should be writing about.
We can see there are two separate issues here: a delayed delivery query last month, and a referral discount applied at checkout but charged at full price this month. Someone from our escalations team will be reaching out to you personally to look into your account.
The Bolt Team
The service from Bolt is simple
The service from Bolt is simple, fast delivery and they don't over-do the mailings. Very happy with the product and would certainly recommend and use again myself.
July 14, 2026
Dreadful customer service
Tried to arrange an earlier delivery of a recurring order with several weeks' notice to accommodate holiday dates and prevent a medication gap. Despite many assurances that this was being transferred to the team, escalated to the team, urgently reviewed etc, absolutely nothing has been done and I am now about to go away without any medication.
Don't bother using the WhatsApp customer service function - it's just inept AI.
July 15, 2026
Unprompted review
Reply from Bolt Pharmacy
Charlie, we're sorry to read this. After weeks of working with our team on delivery timing, this is not the experience you should be left with.
Someone from our escalations team will be reaching out to you personally to look into your account and get this sorted.
The Bolt Team
Good medical advice
It was affordable, there was medical advice given and checks were done to make sure what I picked was best for me.
July 8, 2026
I have received a great service from…
I have received a great service from BOLT, I wouldn’t hesitate in recommending them to others, the service is quick and efficient.
July 11, 2026
Excellent customer care
July 11, 2026
Good service very supportive when…
Good service very supportive when asking questions and queries
July 14, 2026
Appalling
Appalling. They've taken 2 unauthorised payments (I unsubscribed, didn't check in, didn't order but they still took £179 on 2 occasions) plus despatched a faulty pen which took 3 weeks to rectify (and a LOT of hassle & disruption to my medication regime). Avoid.
July 14, 2026
Unprompted review
Reply from Bolt Pharmacy
Briggy, we're sorry to read this. Unexpected charges and a product issue on top of that is not what we want leaving you with this impression.
Someone from our escalations team will be reaching out to you personally to look into your account.
The Bolt Team
Jesse has been the most helpful person…
Jesse has been the most helpful person from the beginning, I had a little trouble but she has managed to sort it and been so understanding and has been like just talking to a friend. I couldn’t recommend enough ☺️
July 14, 2026
Unprompted review
Prompt delivery of mediçation.
Prompt delivery of mediçation.
Ease of use.
Excellent results.
July 14, 2026
Shocking customer service experience
Shocking customer service experience.
My scheduled delivery was returned for no given reason. When following up on the status of my delivery I had to call three times whereby I was told it would be followed up… not one time did someone return my call.
When asking for escalation, not once was I able to speak to the orders team or anyone else. Still not resolved, nor given solution. Ultimately Bokt have taken £175 from my account with no treatment received nor solution or timeframe of when this will be delivered or sorted. Shocking service
July 14, 2026
Unprompted review
Reply from Bolt Pharmacy
Charlotte, we're sorry to read this. After the delivery issue and the follow up calls, this is not the experience you should be writing about.
Someone from our escalations team will be reaching out to you personally to look into your account and the outstanding delivery.
The Bolt Team
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