Boma Garden Centre Reviews 

172
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful, healthy plants and the exceptionally helpful, knowledgeable staff who always provide excellent guidance and pleasant interactions during every visit. People consistently highlight the fast and efficient delivery service, noting that orders arrive promptly, are carefully handled by friendly drivers, and consistently arrive in pristine condition. Some reviewers were not happy with certain delivery aspects, mentioning specific recurring issues like drivers failing to ring the doorbell, arriving late, or experiencing unexpectedly high shipping costs. A few buyers also noted instances where orders failed to arrive or delivery communications were lacking.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and efficient... See more

Product

Customers had positive experiences with product, expressing delight with the outstanding selection and high... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, expert knowledge, and friendly... See more

Service

Users describe positive interactions with service, highlighting consistent excellence and helpful staff.... See more

Quality

Consumers find quality to be exceptional, expressing great satisfaction with their purchases. People... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my gorgeous pot-grown Nordmann Fir, is absolutely perfect. I've left a review on Goog!e with pictures, so, so, so worth it! Important tips: Needs re-potting, get a bag of soil, a pot and... See more

Rated 5 out of 5 stars

The Christmas tree is always delivered with a smile and it never disapoints . Ordered a slightly smaller tree this year which is glorious, even before decorating. The whole process from ordering... See more

Rated 5 out of 5 stars

The pot that we had pre-ordered was ready to collect on time, but, more than that, all the staff were so helpful and the selection of plants is outstanding. So we came away with a lot more than we had... See more

Company replied

Rated 5 out of 5 stars

Ovi, who delivered for us, went above and beyond taking the heavy bags down to the basement level. Really kind and appreciated. Always very happy with deliveries from Boma. Maybe it’s being a local co... See more


Company details

  1. Garden Center

Written by the company

Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.


Contact info

4.8

Excellent

TrustScore 5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(172)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look