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Bondandmason Reviews 

2,329
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 518 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting their stylish designs and durability. Many reviewers also appreciate the reasonable pricing, finding the items to be great value for money. The ordering process is generally described as straightforward, with many noting quick delivery times. However, some customers also noted issues with product quality, describing items as cheap, not matching descriptions, or being damaged upon arrival. A few other people also felt that delivery times were longer than expected, with some receiving incorrect items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality, style, and affordability of... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality, durability, and... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the excellent and affordable prices... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick and prompt delivery, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought my daughter a bag which she really loved, good quality and the delivery was quite quick too. Unfortunately the clasp broke, but I contacted bond and mason and they were very quick in respond... See more

Rated 5 out of 5 stars

Thank you Bond & Mason, For the excellent quality silver brielle bag that arrived back in June ordered in May for a charity event. I was chuffed with the quality and style and it went perfectly wi... See more

Rated 5 out of 5 stars

The quality and feel of my handbag is divine! Presently I am unable to physically go shopping, so I’m relying on anything I buy online to be just what I was hoping for . I have a similar style of anot... See more

Rated 5 out of 5 stars

I have become a fan of Bond and Mason, I believe you are a trusted brand that produces quality, stylist and affordable hand bags. I really love you products.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(2,329)

524 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Grey Jennifer Handbag

The bag is fairly large with 2 compartments, pouch for a phone & a couple of zipped up pouches as well. An extra strap to make it into a shoulder bag was included. Took 14 days to be delivered though

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Steal

Impressed with the quality of my purchase, top notch and a steal for the price its going

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a 'treat' cross body bag …

I purchased a 'treat' cross body bag for myself and received, looked like a great bag.....this is where the positives ended. The 1st bag strap holder came away from the bag after 2 months light use, it was reported and replacement received. Again after 3 months light use the same problem occurred....this time their "customer services" denied any request for a refund, using insulting language and denying a manufacturing fault....
If you like wasting money on defective products then carry on using these scammers.....otherwise avoid at all costs.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Nicely packaged

Easy to order, no issues with bag on arrival, nicely packaged. The first bag I purchased was lovely, perfect size.
I was so impressed with quality fir the price I have ordered another bag

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam.

Absolute scam.
Said the bag has been delivered but tracking shows it hasn’t and Royal Mail who the said it’s been sent with has no tracking for them at all

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Rip off company.

Ordered a handbag after a million advertisements targeted me. Waited a long time for delivery and bag arrives absolutely rubbish made out of plastic nothing like the picture at all. Rip off and email to say this was ignored. Avoid Avoid. All the good reviews are FAKE

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a joke

This company is a joke. It took 3 weeks for the bag to be delivered. It cost £45 and was made of the cheapest plastic. It cost me £13 to return it and I still haven’t recieved my refund.
I eventually had to send the tracking number and lo and behold that number hasn’t been registered. I am furious

February 13, 2026
Unprompted review

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