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BondandmasonReviews 

2,316
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TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 527 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible range and high quality of the products, often highlighting the unique and stylish designs. Many appreciate the excellent value for money, noting that the bags look and feel luxurious without the high price tag. The ordering process is generally straightforward, and many consumers are delighted with their purchases, often buying multiple items. However, some people were dissatisfied with the quality, describing products as cheap, plastic, or easily damaged, with issues like straps detaching or paint dripping. A few other people also felt that delivery times were long, and some experienced problems with incorrect items or strong odors upon arrival. There were also mentions of difficulties with returns and customer service, with some reviewers feeling their concerns were ignored or that return costs were unreasonable.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, unique designs, and overall... See more

Quality

Reviewers frequently express satisfaction with the quality of the products, describing them as soft,... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the good value, fair, and affordable... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising prompt and on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality and feel of my handbag is divine! Presently I am unable to physically go shopping, so I’m relying on anything I buy online to be just what I was hoping for . I have a similar style of anot... See more

Rated 5 out of 5 stars

Incredible range and quality - so unique and beautiful - amazing value and quick delivery to Australia. I have made many purchases from Bond & Mason and I'm thrilled with all of my purchases. Highly r... See more

Rated 5 out of 5 stars

Ordering was straight forward. The quality of bag is really good. Soft and well structured. Price is really good considering the quality of bag. Looks luxurious. Delivery was on time.

Rated 5 out of 5 stars

Incredible quality and value. Bond & Mason bags are so unique, stylish, high quality and just stunning!! I get excited about choosing which one of my B&M bags I'm going to use on my special outings. J... See more

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,316)

509 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Refund rejected despite faulty

AVOID!!! My bag arrived in a plastic bag and not in a box and was so squashed during the delivery (came from China). I took photos to show them the damage and they said to put a few items inside and it will return to its shape and rejected my refund request. Totally unacceptable and trading standards are going to be informed of this as I have a right to have a refund as the bag is too badly folded and misshaped as it's cheap and nasty and nothing is going to return it to its normal shape! I would be not use this firm again!!!

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful bags lovely material

Beautiful bags lovely material. Bought 2 bags for presents. They arrive in their own dust bag really feels like a more expensive experience. Great pricing. My only negative would be delivery was slow took 16 days so it meant I didnt have the bag on the actual day of my sisters birthday. Overall 4.5 stars

February 16, 2026
Unprompted review
Rated 4 out of 5 stars

Grey Jennifer Handbag

The bag is fairly large with 2 compartments, pouch for a phone & a couple of zipped up pouches as well. An extra strap to make it into a shoulder bag was included. Took 14 days to be delivered though

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Steal

Impressed with the quality of my purchase, top notch and a steal for the price its going

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a 'treat' cross body bag …

I purchased a 'treat' cross body bag for myself and received, looked like a great bag.....this is where the positives ended. The 1st bag strap holder came away from the bag after 2 months light use, it was reported and replacement received. Again after 3 months light use the same problem occurred....this time their "customer services" denied any request for a refund, using insulting language and denying a manufacturing fault....
If you like wasting money on defective products then carry on using these scammers.....otherwise avoid at all costs.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Nicely packaged

Easy to order, no issues with bag on arrival, nicely packaged. The first bag I purchased was lovely, perfect size.
I was so impressed with quality fir the price I have ordered another bag

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam.

Absolute scam.
Said the bag has been delivered but tracking shows it hasn’t and Royal Mail who the said it’s been sent with has no tracking for them at all

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Rip off company.

Ordered a handbag after a million advertisements targeted me. Waited a long time for delivery and bag arrives absolutely rubbish made out of plastic nothing like the picture at all. Rip off and email to say this was ignored. Avoid Avoid. All the good reviews are FAKE

February 16, 2026
Unprompted review

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