Bondandmason Reviews 

2,310
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 527 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible range and high quality of the products, often highlighting the unique and stylish designs. Many appreciate the excellent value for money, noting that the bags look and feel luxurious without the high price tag. The ordering process is generally straightforward, and many consumers are delighted with their purchases, often buying multiple items. However, some people were dissatisfied with the quality, describing products as cheap, plastic, or easily damaged, with issues like straps detaching or paint dripping. A few other people also felt that delivery times were long, and some experienced problems with incorrect items or strong odors upon arrival. There were also mentions of difficulties with returns and customer service, with some reviewers feeling their concerns were ignored or that return costs were unreasonable.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, unique designs, and overall... See more

Quality

Reviewers frequently express satisfaction with the quality of the products, describing them as soft,... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the good value, fair, and affordable... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising prompt and on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality and feel of my handbag is divine! Presently I am unable to physically go shopping, so I’m relying on anything I buy online to be just what I was hoping for . I have a similar style of anot... See more

Rated 5 out of 5 stars

Incredible range and quality - so unique and beautiful - amazing value and quick delivery to Australia. I have made many purchases from Bond & Mason and I'm thrilled with all of my purchases. Highly r... See more

Rated 5 out of 5 stars

Ordering was straight forward. The quality of bag is really good. Soft and well structured. Price is really good considering the quality of bag. Looks luxurious. Delivery was on time.

Rated 5 out of 5 stars

Incredible quality and value. Bond & Mason bags are so unique, stylish, high quality and just stunning!! I get excited about choosing which one of my B&M bags I'm going to use on my special outings. J... See more



Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,310)

511 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company.

I bought a handbag, after only a few weeks the leather started to peel off. I contacted customer service who dealt with the issue and sent a replacement bag straight away. Very happy with the company and customer services. I will have no hesitation in buying again.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

A Must Have Handbaang

I got the Charlotte Handbag in black and was really impressed with the quality and delivery time. I loved it so much that I had to reorder the same bag in white, it’s so classy.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous

Where to start, the beautiful selection of bags was just amazing. The quality, colour and feel are just stunning. I ordered The Palmer Tote bag in tan, had to order it in wine too. Love it!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love these bags very…

I absolutely love these bags very much..lots of styles and colours to choose from..I bought a beautiful one for a wedding matched perfectly and the detail on it was amazing actually got asked a few times were did I get it from..the quality is second to none and delivery is very good always keep you updated to

April 21, 2026
Unprompted review
Rated 2 out of 5 stars

Bag brought in feb

Bag brought in feb, by early April handle keeps falling off. Replacement offered declined to refund as had more than 7 days. Item is faulty and not fit for purpose. Used only at weekend in this period of time. Awaiting replacement to see if happens again

April 20, 2026
Unprompted review
Rated 3 out of 5 stars

Ordered 2 items and delivery package…

*UPDATE* Since posting this review, customer service emailed again stating the photo was small but they checked again and saw the damange. Replacement was sent and has been recieved with no damage. Havent used the items yet so can't update on usage or the products ** Ordered 2 items and delivery package was damaged on arrival. Upon opening the items I noticed my purse has some leather coming off. I contacted the customer service with pictures and the response was 'we have checked over the photos and the item is useable' so they are not doing anything to rectify. Website states '5 year guarantee' bearing in mind the item didnt even last the delivery trip I very much doubt that statement.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Bags

High quality and stunning handbags. Bought the Mila crossbody bag last year. Happy with the beautiful design and price. Thank you.

April 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look