BondandmasonReviews 

2,316
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 527 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible range and high quality of the products, often highlighting the unique and stylish designs. Many appreciate the excellent value for money, noting that the bags look and feel luxurious without the high price tag. The ordering process is generally straightforward, and many consumers are delighted with their purchases, often buying multiple items. However, some people were dissatisfied with the quality, describing products as cheap, plastic, or easily damaged, with issues like straps detaching or paint dripping. A few other people also felt that delivery times were long, and some experienced problems with incorrect items or strong odors upon arrival. There were also mentions of difficulties with returns and customer service, with some reviewers feeling their concerns were ignored or that return costs were unreasonable.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, unique designs, and overall... See more

Quality

Reviewers frequently express satisfaction with the quality of the products, describing them as soft,... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the good value, fair, and affordable... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising prompt and on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality and feel of my handbag is divine! Presently I am unable to physically go shopping, so I’m relying on anything I buy online to be just what I was hoping for . I have a similar style of anot... See more

Rated 5 out of 5 stars

Incredible range and quality - so unique and beautiful - amazing value and quick delivery to Australia. I have made many purchases from Bond & Mason and I'm thrilled with all of my purchases. Highly r... See more

Rated 5 out of 5 stars

Ordering was straight forward. The quality of bag is really good. Soft and well structured. Price is really good considering the quality of bag. Looks luxurious. Delivery was on time.

Rated 5 out of 5 stars

Incredible quality and value. Bond & Mason bags are so unique, stylish, high quality and just stunning!! I get excited about choosing which one of my B&M bags I'm going to use on my special outings. J... See more



Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,316)

509 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I didn’t know the brand but now that…

I didn’t know the brand but now that I’ve started buying, I will be returning. The bags’ quality is out of this world and they really can complete an entire outfit. I love the quiet luxury vibe they give while being so affordable.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Bond and Mason offer a variety of quality, unique designed handbags

Bond and Mason offer a variety of high-quality handbags, tote bags and backpacks, made of vegan leather and handcrafted with care. The products are very well described in photos with text. It is easy to surf the website and to select the bag(s) of choice. It is fast and straightforward to place an order. Several ways of payment are also offered. The transport fee is reasonable, and the orders are dispatched at the same time as the order. I have ordered before from the brand, and I was impressed by the care they wrap the handbag with. The bag is protected in a special cover bag, and the parcel is well made and sturdy. I do recommend Bond and Mason for their products and service.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful unique bag

The bags are amazing! And of great quality too.I’ve bought them as birthday gifts for my friends and they loved them!

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid purchasing from this company

Avoid purchasing from this company. My daughter bought me a handbag for Mother’s Day. The next day, after light use, the shoulder strap broke. A couple of days later, when lifting the bag off the floor, the carry strap broke. Company emailed along with photos of fault asking for a refund. Advised of my rights under the Consumer Rights Act 2015, but still they refuse to issue a refund.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Awful customer service is rude, said they don’t refund if the delivery to the shop address it’s sent do accept even when the parcel is going to be returned to them . I’ve now been told after waiting three weeks for it to be sent it could take months for once they get it back to resend . Avoid this company at all cost ! Further emails sent asking where my delivery is, was told I need to pay more money to send it to my address even though the courier they instructed delivered it to the wrong address in the first place . Still not had my bag asked for a refund and refused again . So no item they have taken my money and no goods received .

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bags

This was my 3rd time I've ordered from B&M. Their quality of bags are amazing and range of choices is just wow. Highly recommend it 👌 👍

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Gold heart clutch

Gorgeous clutch suitable for any occassion great value& very good communication throughout
Would recommend this company& this product
Very happy customer

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy site to navigate,

Really easy site to navigate,
Lots choice only one thing to point out the photos for the bags can you add inside photos or open bag photos please

March 14, 2026
Unprompted review

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