While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exceptional quality and how perfectly it captures the essence of their beloved pets. Many people appreciate the staff's patience and willingness to incorporate feedback, ensuring the final artwork meets their expectations. The overall service and user experience are frequently described as seamless and professional, with efficient communication throughout the process. However, some customers were dissatisfied with the shipping, noting that the packaging was insufficient and led to concerns about potential damage. A few other people also felt that the artwork did not meet their expectations regarding its artistic nature or originality, and they were disappointed when certain details from the original photos were carried over into the final product.

What people talk about most

Product

Users describe positive interactions with product, often expressing delight with the final artwork. Many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the stunning and professional... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, artistry, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service and product! I lost my fur baby 3 years ago and it literally broke me into pieces. I am slowly coming back around and needed a visual reminder of his loving face and dreamy... See more

Rated 5 out of 5 stars

We had a portrait made of our beloved dog who recently passed, and it turned out absolutely perfect. The team was incredibly easy to work with—kind, responsive, and attentive to even our smallest requ... See more

Rated 5 out of 5 stars

Shopping around, I found the Bondel website and liked the artwork and reasonable price, We decided to have our three Siberian Husky girls portrayed and there were a total of 5 revisions. We wanted eve... See more

Rated 5 out of 5 stars

Thrilled with my portrait! I sent in several pictures depicting my pup in different positions and with different facial expressions. I also provided a picture of the intended wall in my livin... See more


Company details

  1. Portrait Studio
  2. Art Supply Store

Written by the company

Art that makes you smile. Hand-drawn pet portraits made with love and care. The most exceptional customer care you'll ever find.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company had tremendous patience…

The company had tremendous patience helping us get the portrait just the way we wanted. We are extremely pleased with the results that highlight our sweet Molly. It looks like it was hand painted on canvas. Thank you for your expertise.
Marsha and Frank

February 13, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just received my picture and it is beautiful,

Just received my picture and it is a true capture of how LOU looked. I gave her a big kiss on the picture. i love it and i know my sister loved the work you did of her golden GRACE.
You are awesome to work with to try and make sure everything is as close to the picture we send you.
You are awesome and my picture of LOU is beautiful.
sharon hudon and ristine richards

February 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Extremely happy with my artwork and the process

I am picky and they worked on every revision I had and never made me feel pressured to accept a version. The final product was fabulous ! I do believe they are using Ai based on how revisions came back but my final result was beautiful and looked just like my horse ! I definitely recommend this company.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Bondel Co. is Marvelous

Andrew was a dream to work with. Kept me informed, was understanding of each request. I have four more portraits I will have Bondel make.
I love the finished portrait, it arrived 20 minutes ago!!!
Kris Lennon

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Beyond amazing!

I have found it rare in today’s society to come across a company as well put together as Bondel. From my initial order, through consistent follow-up and communication, to the amazing end result, it has been nothing shy of phenomenal. Andrew and Co., please accept our most sincere and heartfelt THANK YOU. You have exceeded our expectations in every way!

Best,

The Joneses

January 31, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful colors

Beautiful colors, and my wife adored her birthday gift. The portrait art is stunning and professionally done—so impressed! I’ll be ordering more for sure.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer experience

The Bondel team was great at communicating with me. When I missed the initial proofs, they followed-up to make sure I was aware they were sent and were quick to send revisions. The portrait of my pet was so great, I immediately ordered two additional as gifts for friends!

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Claim to never use AI, but a quick check of their photos on their web page are in fact AI.
customer service and response is fine until you ask about AI.

December 23, 2025
Unprompted review
Bondel logo

Reply from Bondel

Hello Reina,

We were genuinely surprised to read your comment and want to respond openly, both for you and for anyone else reading.

At Bondel, we never use AI, templates, or automated tools in our artwork. Every portrait is hand-drawn from scratch by real artists, with care, emotion, and human talent. It’s one of our core values, non-negotiable and always will be.

We’ve proudly delivered thousands of custom portraits to clients around the world, and you can see verified reviews, photos, and videos from real customers right here and on our website: https://bondel.co/pages/reviews

We also couldn’t find any order associated with your name or this review. If you are in fact a customer, we’d truly love to hear from you and make things right if something didn’t go as expected. Please reach out at hello@bondel.co with your order number.

We’re a small family company that values authenticity and transparency. There are, unfortunately, many scams and AI-based art shops out there, but we are not one of them.

We're here to build trust, deliver meaningful art, and always support our customers with heart and integrity.

Warmly,
Team Bondel

Advertisement
Rated 5 out of 5 stars

I’m very pleased with the final result

I’m very pleased with the final result. I worked with Andrew who was satisfied only when I was satisfied. They work with you until you feel they have it right. What I received was a portrait of my best buddy of 15 years.

December 12, 2025
Unprompted review
Rated 4 out of 5 stars

Communication was awesome and portrait…

Communication was awesome and portrait turned out great. Shipping was not good. For the care put into the making of this, for it to be shipped in a paper bubble mailer was disappointing. Our package arrived with multiple holes and tears in the packaging. We are lucky there was no damage to the canvas. It really needs to be cardboard wrapped for
Shipping

December 11, 2025
Unprompted review
Bondel logo

Reply from Bondel

Thank you so much for your kind words about the portrait and communication, we're thrilled you loved the artwork!

We’re truly sorry to hear about the condition of the packaging upon arrival. Your feedback is incredibly valuable and we take it seriously. Please rest assured that if there had been any damage, we would have immediately sent a free replacement, your satisfaction is our top priority.

We’ve identified that this specific type of bubble mailer is used only for our smallest canvas size, as per the fulfillment center’s default protocol. However, based on your feedback, we’re already reviewing this with our team to ensure better protection moving forward.

Thank you again for your trust, and we’re so happy the painting will have a special place in your home! 💛

Bondel Team

Rated 5 out of 5 stars

What an amazing customer centric…

What an amazing customer centric experience and what a great product! Communications with them was fast, efficient and they really listen to your feedback when finalizing your print. If you can upload a photo you can create a heartfelt masterpiece.

December 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I can not say enough great things about this company

I can not say enough great things about this company. From the ease of ordering to the amazing customer service (and I do mean amazing!) to the finished product is unlike anything I have experienced in a very long time. I cannot recommend them highly enough!
I have posted the pic of my dog on FB and referred many friends to Bondel.
I have also ordered another picture of our other dog for my husband.
THANK YOU BONDEL !!!!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

The piece of art was way beyond my…

The piece of art was way beyond my expectations...I am so happy with it...they designed it to my exact desire...I have a huge painting that is priceless to me because I love my pet...Shelby...beyond words! The colors are absolutely beautiful and it looks just like my dog!!! THANK YOU SO MUCH !!!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

The portrait is beautiful

The portrait is beautiful! The entire process was so easy, from uploading photo to artist’s proofs, one revision & magic! It’s a gift to my son and I’m sure he’ll love t! Thank you!

December 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look