Bonsaiwonder Reviews 

I ordered a bonsai as a gift for a business partner. The company advertises 1‑day delivery, so I placed my order two days in advance and paid almost €9 extra for speed delivery. Despite this, Bonsaiwonder only handed the package over to GLS two days after my order, resulting in a total delivery time of three days. By then, my business partner had already left the country.

On the day I urgently needed the package delivered, I called several times—no one picked up. My voicemail messages were ignored. I received an email response only a day later, simply stating the package would arrive on day three.

When I explained the problem again and expressed my dissatisfaction, they refused to acknowledge any responsibility or offer an apology. They blamed GLS, even though their own email admitted they had shipped the package two days after my order.

They advertise 1‑business‑day delivery but did not deliver on that promise. They charge extra for speed delivery without providing any added value. And they show no accountability or customer care.

Overall, a very disappointing experience. I cannot recommend this company.

Bonsais were packed professionally and delivered in perfect condition. The quality of the bonsais is really tip top.

Very disappointing order. The tree arrived with the pot broken across its entire length, and the tree itself looks completely different from the photos. The shape does not match what was advertised, and there was no label or code attached, so I cannot verify that I received the correct item. The pot is also different from the one shown in the pictures. Overall, nothing matches the product description or images.

Still waiting for the customer support to reply on the refund inquiry…

Long time waiting for the goods are inside at home.

The Tree was in a bad shape. The pot was bright blue instead of black. The Service did not solve the problem.

1. The delivery was really fast only 3-4 days and the packaging was pretty good as well. Still the bonsai arrived in a really bad condition. I hoped it would recover the following days after the delivery, but it didn’t. All the leaves are dead and i am not sure if they will grow back or if it is hopeless. (Also it was ordered as a gift)

2. Price: i found the same tree on amazon for half the price, so now it is double the frustration that i paid so much more even though the tree still arrived half dead…

Fast delivery & arrived in very good condition

Costumer service and packaging were amazing, definitely recommended.

Im more than pleased with the bonsai! The best part was that they didnt sent me the tree straight away! Since it was cold weather here in sweden at the time! Proof to a very serius company🥳

Nice tree, great service and good response

You advertised free shipping which I did not receive so false advertising

The product looked exactly like the picture. It was also very neatly packaged.

Recommended, I’d happily buy from them again.

I have great respect for the people who cared for the bonsai. It's an honor to continue caring for it

I received a partial refund, and I’m updating my review because of this. Mary answered my email and, although she seemed quite busy, she still took the time to respond—even at 2:00 a.m. I really appreciated her effort and responsiveness, which made a positive difference.