I ordered a forest and an individual tree. Both arrived very quickly and where in excellent condition, very impressed, worth the price. My only little bugbear was that although they were supplied w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the Bonsai, but the communication with the staff was not very successful. I was promised a Rabat Code for my next purchase because the Bonsai was smaller than promised, what was ok for me. But... See more
Company replied
The delivery was a little bit too late and the pot was damaged. The bonsai didn’t look-alike from the photo of the website. But I must say that the service was really reliable, quick and customer-fr... See more
Company replied
Thank you very much for such a nice experience.Im not so good with flowers but your customer service is very professional.Shiping and packaging was amazing.Very good, high class professional , the... See more
Company replied
Company details
Written by the company
Bonsaiwonder, founded in 2023, aims to inspire Europe with the magic of bonsai. We offer only the highest quality bonsais, carefully cultivated in the traditional way in Asia. Our commitment doesn’t end after purchase, as we are always ready to guide you in caring for your bonsai and answering all your questions. What makes us unique is our focus on premium quality and providing personalized, expert advice both before and after your purchase. However, we prefer to let our satisfied customers speak for us.
BONSAIWONDER®
Written by the company
- Where Nature Becomes Art
- At Bonsaiwonder, we believe a bonsai is more than a tree. It is a living piece of art, shaped by time, patience, and care. Each bonsai carries its own quiet story, bringing balance, beauty, and calm into your space. We are dedicated to creating an experience that feels personal, refined, and unforgettable. From the moment you discover your bonsai to the years it grows with you, we are here to guide you with genuine care and attention to detail.
- Our Community & Care
- We are building more than a brand. We are creating a community. A place for those who appreciate growth, beauty, and mindfulness. Our customers are at the heart of everything we do. We are always here to support you, offering guidance, care, and inspiration at every step of your journey.
60-day freshness guarantee!
Free shipping and pay later available
To ensure the best quality for our customers, we follow these guidelines:
(1) Thorough inspection – Before shipping, we carefully check each bonsai for diseases and pests.
(2) Secure packaging – We pack the bonsai firmly and with care to ensure it arrives safely. If something does go wrong during shipping, we will work with you to find a suitable solution.
(3) 60-day guarantee – Because we fully stand behind the quality of our bonsai, we offer a 60-day guarantee. If anything happens within this period, we will gladly help you restore your bonsai to health.
Contact info
Aalsmeer, Netherlands
- +31631075895
- support@bonsaiwonder.com
- bonsaiwonder.com
Explore our Bonsai 🛒🪴
4.2
Great
962 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 week
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Great Tree!
Thank you for this wonderful Podocarpus Onisan. It looks great and was securely packed—everything as described.
July 7, 2025
Reply from Bonsaiwonder
Dear Oknerf,
Thank you so much for leaving us a 5-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
Everything was just perfect- thank you very much
Everything was perfect with my order – fast delivery, great quality, very satisfied!
June 10, 2025
Reply from Bonsaiwonder
Dear M.K,
Thank you so much for leaving us a 5-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
Good service and good trees and survice response when you…
Good service and good response when you have a problemen. Verry good shop for bying bonzai
June 13, 2025
Reply from Bonsaiwonder
Dear Henry,
Thank you so much for leaving us a 4-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
The little plate under the plant was…
The little plate under the plant was broken when it arrived, I texted them and within 2 days I got a new one! Perfect service !
June 11, 2025
Reply from Bonsaiwonder
Dear Ellen,
Thank you so much for leaving us a 5-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
The Bonsai came with a broken pot
The Bonsai came with a broken pot. The Team of bonsaiwonder resolved the manter quickly and sent me a new one. Very good Service via WhatsApp!
June 10, 2025
Reply from Bonsaiwonder
After carefull contact with the customer after this review we're happy to say the problem has ben resolved.
We are happy to help you again Jan!🪴
Great Tree!
The tree came flawless no scraches or anything which showes how careful they are for the tree. The tree itself is very cool beautiful and in a very good condition!
May 30, 2025
Reply from Bonsaiwonder
Dear Kevin,
Thank you so much for leaving us a 5-star review on Trustpilot, we truly appreciate your kind words and support!
At Bonsaiwonder, we're passionate about bringing joy through every tree we deliver, and your feedback means the world to us. We’re committed to continuously improving and making sure your experience with us only gets better.
We look forward to serving you again in the future and can’t wait to help you find your next beautiful bonsai.
Warm regards,
Team Bonsaiwonder
I’m really happy with the bonsais I…
I’m really happy with the bonsais I bought! The only issue was that the delivery arrived in separate shipments. As for the forest composition, I went with slightly more robust trees. Thanks 👌🏻
June 10, 2025
Reply from Bonsaiwonder
Dear Julian,
Thank you so much for your kind review!
We’re thrilled to hear that you’re happy with your bonsais! We truly appreciate your feedback about the separate shipments — we understand how that can be a bit confusing and will take this into account as we continue to improve our service.
Great choice going with the more robust trees for your forest composition — we hope they bring you lots of joy and tranquility!
Thanks again for your support, and if you ever need anything, we’re always here to help.
Warm regards,
Team Bonsaiwonder
Amazing quality
Amazing quality, the trees are in a very good condition and everything arrived in extremely safe prepared Box.
June 6, 2025
Reply from Bonsaiwonder
Dear Thorsten,
Thank you so much for your 5-star review — we truly appreciate your kind words!
At Bonsaiwonder, it’s our pleasure to serve you, and we’re always here to make your experience even better. We’re so glad you’re happy with your bonsai, and we look forward to welcoming you back for more in the future.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Grieta,
Thank you so much for your 5-star review — we truly appreciate your kind words!
At Bonsaiwonder, it’s our pleasure to serve you, and we’re always here to make your experience even better. We’re so glad you’re happy with your bonsai, and we look forward to welcoming you back for more in the future.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
I thought the bonsai is the same as the…
I thought the bonsai is the same as the picture.
I have ask the supportdesk after 5 days when you wil send it. The supportdesk was very nice and did take action
June 4, 2025
Reply from Bonsaiwonder
Dear Paul,
Thank you for your feedback.
We’re sorry to hear that the bonsai did not exactly match the photo you expected. Each of our trees is unique and naturally varies in shape and character, but we understand how important it is to know what you’re receiving. We're glad to hear that our support team was helpful and took prompt action when you reached out.
Your feedback helps us improve, and we’ll make sure to communicate more clearly about the natural variation in our bonsais. If there’s anything else we can do to make things right, please don’t hesitate to reach out — we’d love the chance to assist further.
Warm regards,
Team Bonsaiwonder
The bonsai arrived safe and very fast
The bonsai arrived safe and very fast. It was very well packed to not have any damages. I'm very satisfied with the service.
May 26, 2025
Reply from Bonsaiwonder
Dear Yasna,
Thank you so much for your 5-star review — we truly appreciate your kind words!
At Bonsaiwonder, it’s our pleasure to serve you, and we’re always here to make your experience even better. We’re so glad you’re happy with your bonsai, and we look forward to welcoming you back for more in the future.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Quick and secure shipping, beautiful bonsai
Shipping was quick and the bonsai is exactly as ordered. It was securely packed and arrived well watered and healthy. It’s my first, and I can’t wait to see it thrive amidst the rest of my indoor jungle.
May 30, 2025
Reply from Bonsaiwonder
Dear Anne,
Thank you so much for your 5-star review on Trustpilot — we truly appreciate your kind words!
At Bonsaiwonder, we’re committed to providing you with the very best service and high-quality bonsai experiences. It means a lot to us that you’re happy, and we look forward to serving you again in the future.
If there’s ever anything we can help you with, don’t hesitate to reach out.
Warm regards,
Team Bonsaiwonder
Really bad condition tree
May 26, 2025
Reply from Bonsaiwonder
Dear Duran,
We sincerely apologize that your bonsai tree arrived in poor condition. This is certainly not the experience we want for our customers.
We would be happy to look into this further and find the perfect solution for you. Could you please share some photos or additional details about the tree? This will help us assist you promptly.
Thank you for your understanding, and we look forward to resolving this for you.
Kind regards,
Team Bonsaiwonder
It arrived broken
It was a gift, the jar arrived broken in several parts. When I asked for a replacement, they gave me a deadline. That was not met. My new jar has not arrived yet. The worst part is that it was a gift, it arrived at my boyfriend's house broken and the card I sent the text for them to put in it was not made correctly. I waited for them to resolve my situation, but nothing has been done yet.
May 13, 2025
Reply from Bonsaiwonder
Dear Rua,
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience and disappointment caused — especially since this was meant to be a thoughtful gift.
Unfortunately, we ran out of stock for our pots, which caused the delay in sending your replacement. We understand how frustrating this must be and want to reassure you that a new set is arriving very soon and we will prioritize your replacement pot the moment our new stock arrives.
Regarding the message on the card, we deeply regret the mix-up. It appears there was an unfortunate error, possibly a confusion with another order. We’re taking steps to ensure this doesn’t happen again in the future.
To make it right, we will not only send the replacement as promised but also offer you a form of compensation for the trouble caused. Please feel free to reach out to us directly so we can arrange this to your satisfaction.
Again, our sincere apologies — and thank you for your patience and understanding.
Warm regards,
Team Bonsaiwonder
all was good except that I received a…
all was good except that I received a different bonsai then what I ordered. Was as good as, so no problem for me.
May 20, 2025
Reply from Bonsaiwonder
Hi Marc,
Thank you so much for your kind review and for your understanding regarding the mix-up with the bonsai. We're glad to hear that you were still happy with the one you received!
That said, we truly apologize for the mistake and will be reviewing our packing process to prevent this from happening in the future. Your satisfaction means a lot to us, and we hope to serve you again soon — with the exact bonsai you pick next time.
Warm regards,
Team Bonsaiwonder
Broken pot
The tree was very beautiful, but unfortunately the pot was broken into small pieces. Since it was a gift to a friend, I experienced a lot of stress because of this situation.
May 20, 2025
Reply from Bonsaiwonder
Dear Irina,
Thank you for your feedback. We’re glad to hear that you found the tree beautiful, but we are truly sorry to hear about the broken pot and the stress this caused, especially since it was a gift.
Please know that the broken pot was due to mishandling by the carrier during transit, and we sincerely apologize for this.
We are sending a new pot to you immediately at no extra cost and hope this helps make the situation right.
Thank you for your understanding and patience. If you have any further concerns, please do not hesitate to contact us.
Kind regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Karolina,
Thank you so much for your wonderful 5-star review! At Bonsaiwonder, we are always committed to providing you with the best service and delivering beautiful bonsais that bring joy.
We truly appreciate your support and hope to have the pleasure of serving you again in the future. If you ever need assistance or have any questions, please don’t hesitate to reach out—we’re always here for you!
Warm regards,
Team Bonsaiwonder
I am very disappointet.
I am very disappointet.
Since 2 weeks I have been written 3 times to Bonsaiwonder Support because of a reclamation.
Till now I did'nt get any answer. Well, I got your reply by trustpilot. I don't use whatsapp and I don't use shopytfy and I don't want to use them. So what to do? My disappointment ist growing, indeed.
May 6, 2025
Reply from Bonsaiwonder
Dear Christina,
We sincerely apologize for not responding to your messages. Currently, our support email is experiencing technical issues, which has unfortunately affected our email communication.
To provide quicker assistance, we have updated our website to advise customers to reach out to us via WhatsApp or through Shopify.
We appreciate your patience and understanding, and we encourage you to contact us through these channels so we can resolve your issue as soon as possible.
Thank you for bringing this to our attention.
Kind regards,
Team Bonsaiwonder
"A one day delivery" turned out to be 5…
"A one day delivery" turned out to be 5 days. Couldn't give the birthday gift on the birthday party as a result.
May 16, 2025
Reply from Bonsaiwonder
Dear Imran,
We are very sorry to hear that your order did not arrive on time and that this impacted your birthday celebration. We understand how disappointing this must be, especially when the gift was meant for a special occasion.
Please know that this delay is not reflective of the service we aim to provide. We are reviewing our delivery processes to prevent similar issues in the future.
If there is anything we can do to make this right, please don’t hesitate to reach out to us directly.
Thank you for your feedback and understanding.
Kind regards,
Team Bonsaiwonder
Perfect Package/ Zero Damage - 100% Worth it
Everything is perfectly Packaged and the trees look Stunning! I got mine for my working room and after my family saw them, they are going to order as well! But Thank you from Germany and keep on going what you are doing, best wishes from a fu**ing Happy Customer!
May 12, 2025
Reply from Bonsaiwonder
Dear Can,
Thank you so much for your wonderful 5-star review! At Bonsaiwonder, we are always committed to providing you with the best service and delivering beautiful bonsais that bring joy.
We truly appreciate your support and hope to have the pleasure of serving you again in the future. If you ever need assistance or have any questions, please don’t hesitate to reach out—we’re always here for you!
Warm regards,
Team Bonsaiwonder
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