I ordered a forest and an individual tree. Both arrived very quickly and where in excellent condition, very impressed, worth the price. My only little bugbear was that although they were supplied w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the Bonsai, but the communication with the staff was not very successful. I was promised a Rabat Code for my next purchase because the Bonsai was smaller than promised, what was ok for me. But... See more
Company replied
The delivery was a little bit too late and the pot was damaged. The bonsai didn’t look-alike from the photo of the website. But I must say that the service was really reliable, quick and customer-fr... See more
Company replied
Thank you very much for such a nice experience.Im not so good with flowers but your customer service is very professional.Shiping and packaging was amazing.Very good, high class professional , the... See more
Company replied
Company details
Written by the company
Bonsaiwonder, founded in 2023, aims to inspire Europe with the magic of bonsai. We offer only the highest quality bonsais, carefully cultivated in the traditional way in Asia. Our commitment doesn’t end after purchase, as we are always ready to guide you in caring for your bonsai and answering all your questions. What makes us unique is our focus on premium quality and providing personalized, expert advice both before and after your purchase. However, we prefer to let our satisfied customers speak for us.
BONSAIWONDER®
Written by the company
- Where Nature Becomes Art
- At Bonsaiwonder, we believe a bonsai is more than a tree. It is a living piece of art, shaped by time, patience, and care. Each bonsai carries its own quiet story, bringing balance, beauty, and calm into your space. We are dedicated to creating an experience that feels personal, refined, and unforgettable. From the moment you discover your bonsai to the years it grows with you, we are here to guide you with genuine care and attention to detail.
- Our Community & Care
- We are building more than a brand. We are creating a community. A place for those who appreciate growth, beauty, and mindfulness. Our customers are at the heart of everything we do. We are always here to support you, offering guidance, care, and inspiration at every step of your journey.
60-day freshness guarantee!
Free shipping and pay later available
To ensure the best quality for our customers, we follow these guidelines:
(1) Thorough inspection – Before shipping, we carefully check each bonsai for diseases and pests.
(2) Secure packaging – We pack the bonsai firmly and with care to ensure it arrives safely. If something does go wrong during shipping, we will work with you to find a suitable solution.
(3) 60-day guarantee – Because we fully stand behind the quality of our bonsai, we offer a 60-day guarantee. If anything happens within this period, we will gladly help you restore your bonsai to health.
Contact info
Aalsmeer, Netherlands
- +31631075895
- support@bonsaiwonder.com
- bonsaiwonder.com
Explore our Bonsai 🛒🪴
4.2
Great
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Bonsaiwonder
Dear Kai,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Nice bonsai and the customer service is…
Nice bonsai and the customer service is excellent. They always reply and deliver. And the trees are boxed perfectly.
September 24, 2025
Reply from Bonsaiwonder
Dear Martijn,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Mariana,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Good service
I like that a photo was sent on my request and it was the same exact one delivered. The delivery delay was respected.
September 1, 2025
Reply from Bonsaiwonder
Dear Dinanath,
Thank you for your kind review. We’re glad the photo we sent matched exactly what you received, and we appreciate your understanding regarding the delivery delay.
Your feedback means a lot to us, and we look forward to serving you again in the future.
Best regards,
Team Bonsaiwonder
Very disappointing and unprofessional
Very disappointing and unprofessional
I ordered a bonsai from Bonsai-Wonder, but the plant arrived in very poor condition – scruffy, neglected, and with many brown, dried-out needles. It looked nothing like the picture in the online shop.
When I contacted customer service, I initially received no reply for several days. Later, they tried to tell me that the browning of the needles was “normal” in autumn. However, it was very obvious that the plant was already poorly cared for and dehydrated.
Despite my repeated requests, I never received a satisfactory solution. Instead of a quick refund, I was left waiting with vague promises. Meanwhile, within 10 days, the bonsai completely dried out and lost almost all its needles – clearly an unhealthy plant from the start.
September 6, 2025
Unprompted review
Reply from Bonsaiwonder
Dear Michael,
We are truly sorry to read about your experience and that your bonsai arrived in such poor condition. This is certainly not the standard we strive to deliver, and we sincerely apologize for both the quality of the tree you received and the delay in resolving your concern.
While some browning of needles can happen seasonally, you should never have been left waiting without a clear solution, and we regret that our communication fell short of your expectations.
We would very much like the opportunity to make this right for you. We would escalate this issue to the management and a suitable solution would be provided.
Your feedback is invaluable and will help us improve both our plants and our service going forward.
Best regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Gunther,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
My first Bonsai
My first Bonsai
It is wonderful
In very good shape and condidion
I would give six stars.
Wunderbar
Wundervoll
August 21, 2025
Reply from Bonsaiwonder
Dear Stefan,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Fast delivery
August 11, 2025
Reply from Bonsaiwonder
Dear A.J,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Renewable experience!
Perfect product as described and pictured on the website. Received in a very good shape thanks to packaging service. I received however the explanation folder for an indoor bonsai instead of an outdoor bonsai. Not a big problem since the webpage provides for every detailed information.
August 13, 2025
Reply from Bonsaiwonder
Dear Jean-Pierre,
Thank you for your kind review and for sharing your experience. We’re delighted to hear that your bonsai arrived safely and met your expectations.
We apologize for sending the indoor bonsai guide by mistake. We’re glad to know that the information on our website was helpful and that it didn’t cause any inconvenience. Your feedback helps us improve, and we’ll make sure to double-check our guides in the future.
Thank you again for your support!
Warm regards,
Team Bonsaiwonder
This the second bonsai tree I buy from…
This the second bonsai tree I buy from this shop. While the first one was nice and is holding up very well, this bonsai tree wasn’t very nice. The soil smelled badly and the saucer came broken. The leaves were also a bit crispy. I did email the company and they said they’d send me a new saucer but this didn’t happen either. I think there are better bonsai trees for a fairer prices out there.
August 4, 2025
Reply from Bonsaiwonder
Dear Maria,
Thank you for your feedback and for being a returning customer. We’re glad to hear your first bonsai is thriving, and we sincerely apologize that your recent experience did not meet expectations.
Regarding the saucer, we’d like to clarify that it is not broken, its appearance is part of the way these ceramic drip trays are crafted. We understand how this might have been confusing, and we appreciate your understanding.
We also take your comments about the soil and leaves seriously, and we’ll continue working to ensure all our bonsais meet the high standards our customers expect. Your feedback helps us improve, and we hope to have the opportunity to provide a better experience for you in the future.
Warm regards,
Team Bonsaiwonder
Love the Bonsai but customer support was lackluster
Love the Bonsai, but the communication with the staff was not very successful.
I was promised a Rabat Code for my next purchase because the Bonsai was smaller than promised, what was ok for me.
But after asking multiple times how the code was sent to me (mail, post, etc) because I didn't receive it, I was promised things that never happened.
August 4, 2025
Reply from Bonsaiwonder
Dear Raphael,
Thank you very much for your honest feedback and for sharing your experience with us. We’re truly happy that you love your bonsai, but we sincerely apologize for the confusion and delay regarding your store credit.
Please allow us to clarify: your case has been escalated to the responsible team member, who is currently on vacation and unfortunately has no access to his system. As soon as he returns, your account will be credited with the promised store credit, and you will automatically receive an email confirmation.
We understand how frustrating this must feel and are very sorry for the inconvenience caused. Thank you for your patience and for giving us the opportunity to make this right.
Warm regards,
Team Bonsaiwonder
Quick delivery and a beautiful plant!
August 11, 2025
Reply from Bonsaiwonder
Dear Oliver,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Hello Jana, we’re sorry to hear the bonsai got some damage! We would like to help you as soon as possible.
Can you send us an email, or WhatsApp message with some photos of the bonsai and the box?
Kind regards,
Jordi
Bonsaiwonder
Reply from Bonsaiwonder
Dear Christa,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Alexander,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Fine bonsai and punctual delivery.
July 23, 2025
Reply from Bonsaiwonder
Dear Manuela,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Reply from Bonsaiwonder
Dear Myriam,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Perfect
Professional work! Secure packaging, fast delivery, and a beautiful bonsai upon arrival.
Well done !
July 16, 2025
Reply from Bonsaiwonder
Dear Stephane,
We truly appreciate you taking the time to leave us a 5-star review on Trustpilot. Your kind words mean a lot to us and motivate our team to keep delivering the best possible service.
At Bonsaiwonder, we look forward to continuing to earn your trust and welcoming more orders from you in the future. We are committed to serving you even better each time and making your bonsai experience truly delightful.
Thank you once again for your support!
Warm regards,
Team Bonsaiwonder
Bonsai tree
Bonsai tree is amazing. Delivery was really fast. Tree was secured profesinally. I really recomend
July 7, 2025
Reply from Bonsaiwonder
Dear Kamil,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We truly appreciate your kind words and support, it means the world to us.
At Bonsaiwonder, we’re committed to providing you with the very best service and care, not only today but in all your future purchases with us. If there’s ever anything we can help you with, we’re always just a message away.
Warm regards,
Team Bonsaiwonder
Nice
fast delivery, made it all in one piece! The bonsai looked perfect and healthy! very happy
July 16, 2025
Reply from Bonsaiwonder
Dear Lisa,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We truly appreciate your kind words and support, it means the world to us.
At Bonsaiwonder, we’re committed to providing you with the very best service and care, not only today but in all your future purchases with us. If there’s ever anything we can help you with, we’re always just a message away.
Warm regards,
Team Bonsaiwonder
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