Boo Hoo Reviews 

Great customer service today when I contacted Boo hoo regarding a fault on an item I received.I contacted them on messenger and the quick response was unbelievable and dealt with within a couple of messages to and fro and probably within 10 minutes of my first message!Bryan dealt with this promptly excelled in customer response and service!Well impressed

Absolutely sh!t!!!!! I been using boohoo for a years and they been marvellous! However they changed their policy and they charge you for taking stuff back when before it was free! Their clothes are over priced for cheap tat and they basically only got stuff for slim people! Even if you buy stuff from the plus section they still too small even when you buy 2 sizes higher than usual! I bought loads of items off them and I only kept one! Only to wash it and for it to shrink! Really disappointing to be honest and I will for sure stop using boohoo!

1 star . Total joke. First time used thus company and will be the last. My daughters order was delivered incomplete and they accuse her of trying to con them. My family do not try to con people out of clothes costing £30.
Customer service joke. Never again.

Received my top, very happy with the speed of the delivery and the quality

Terrible service needed suit urgently paid extra no update never received its been a week still saying in Evri warehouse.....

Should be 0 stars, what an absolutely useless company,
order accepted, expected delivery date given, then nothing in spite of three e-mails, no response from them.Goods not received. Avoid them at all costs, keep well away, With out doubt the worst company I have ever had dealings with.Lets hope that they go out of business, Will never use again.
Goods have arrived, a month late, still no e-mail from the company, why, just to explain the delay.no ill feelings and no need for bad reviews, Thank you
very pleased with the goods.

Ordered a Christmas present for my husband on 18th December on next day delivery. It still hasn’t arrived and I keep being fobbed off that I should wait another 10 days. I am refusing and asking for a refund as of course it’s no longer necessary but they are refusing to give my money back!!!!

No stars from me the one was compulsory!!
Ordered next day delivery.
Still waiting for it 11 days later.
No contact number for the company,(which I find infuriating with online companies)
Contracted by WhatsApp, the messages are being read but totally ignored.
I have been offered a free next day delivery voucher to be used in a month, however I will not be ordering from this company.Too many of these type companies take your money but offer no customer after service.Shame on Boo Hoo

Bought pink pu jacket got delivered faulty with rip in not willing to give me refund or a exchange of item poor quality clothes gone. I shop regularly on boohoo but won’t be buying no more mail straight away as soon as got delivered for replacement but not good response from Aqsa I will be take this up with small claim as I mail same day I had pu coat delivery about faulty item I with in my 14 day money back return policies and also. The person on what app Aqsa refused for me to return it I will go to trade and standed and take this further
Very unhappy customer
UK166858010 Item number

Needed help with an issue that i was having with a recent Boohoo return. Used BooHoo's Live chat to rectify the issue. I spoke to lovely lady called Becky who made the whole thing quick and easy and had a lovely manner that shone through even though it was a live chat. Becky was super kind and patient when I had take some time to find my receipt and her resolving the issue was quick quick! Would definitely use the service again

Currently in a dispute with this lying company, despite having evidence from Asda ToYou, and an email confirming they have received my returns parcel… however because there was a system error on their part, they are refusing to give me my money back!!! I didn’t keep the receipt because it is all logged digitally which is clearly stated on their website!! You don’t need to keep it when using this returns process!! Be aware when sending returns to Boo Hoo. I will eventually get my money back because a member of my family works for trading standards and Boo Hoo have both my money and my returns parcel!!! Fuming!!’

hit and miss, bought a dress, looked beautiful on the model. However, when the dress showed up it was like a balloon! Not joking, this dress was hanging off me. I am size 8 (i sized down i am truly a size 10) and this dress was the correct size they sent, however, it looked more like a size 20 dress rather than an 8. There was no way i could wear it, looked out of place.

On the other hand, some of the things I have bought from BooHoo have been nice quality and looked like the picture. Even when the sizes are off the quality is always nice.

The only thing is the sizes and it is not the first time i have had issues with items showing up looking significantly bigger than the size i ordered.

Quick delivery and not a bad price. Most clothing, for example the jumpsuits are too long in the leg and I'm not short 5ft 7. Had to send a lot back. Sizing is odd

Couldn't give 0 but would have if I could. Absoloutely awful customer service. Sizes all over the place. No compensation offered, took ages to reply and very insulting. Avoid

You can't go wrong.

Nice stuff, easy returns, great prices. Good selection for all shapes and sizes.

Char was so quick with replying to my what's app

I didn’t receive my package in time for my trip to Los Angeles, even after paying for express shipping which was to arrive within 3-4 business days. When I came home from my trip I checked my packages and found that one of my coordinating outfits was missing the pants. I went on BooHoo’s app that I have downloaded and lodged a concern. I was lucky to have been able to work with such a great customer service rep named Joeylyn who assisted me and was able to resolve my issue. Even tho she wasn’t able to send the pants to me, she was able to offer me a 50% refund on my outfit. I was satisfied as she assisted me in a very professional and pleasant manner. I like BooHoo and will continue to shop from here. This was my first mix-up with them and I’ve placed a few orders thus far.

Boohoo ripped me off and refused to refund the £7.99 I paid for next day delivery for 12 months. Clothes nasty cheap customer service poor rude foul. Avoid them and when they do rip you off write a review do not allow these companies to get away with disgusting behaviour. People power warn others about these vile abusers of corporate power. Remember boohoo bout out many known and trusted company names in the UK so have a larger slice of the Market pie when it comes to retail clothing. But that should not mean they get to behave badly and not take responsibility. Please believe me when I say we all need to making others aware of bad behaviour by these giant companies who abuse our rights and think it's OK. Fuming....

Ordered a shirt back in February. It got sent back to Boohoo and I was told by Royal Mail that this is because the address was missing. I don’t understand why as I have checked my online account and the address is fine and listed exactly as it should be. Yesterday I used their online chat and explained the situation. I was told that the new shirt would be sent out to me and to provide my correct address, which I did. Today I received an email from Hermes showing that my parcel had been delivered. However, it was delivered to a different address. I specifically told the advisor yesterday that I live at 101 but somehow my parcel was sent to 1. Tried to contact them today via chat and cannot get in touch. Very bad service, will definitely not recommend or use again

I got a Boohoo gift card for my birthday.
Ordered items through my jigsaw gift card,got the items quick but they weren't great in sizing so sent them back. I understand their policy said up to 28days for refunds but why can you take money in seconds but take a month nearly to issue the money back to the card?
The Asda ToYou returns is the easiest returns system I've used and makes returns stress and hassle free which is good.

I lodged a complaint to Boohoo in regards to the time frame on receiving a refund being too long, I re ordered and as I spoke to them about my issues they acted quickly and then returned my monies back on the gift card within a few days and had it to me just a couple of days after my next order.

Overall considering the issues were dealt with brilliantly and the service is quick I'd now give boohoo 4/5 stars,thank you I love my three affordable dresses I would recommend them.