An excellent company with ethics that are comparable with my own. Products are great quality The garments keep their colour during multiple washes I’m a regular customer and I also enjoy the po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had two emergency sections within two years the last one twelve years ago. I have search the World Wide Web as well as local shops for underwear that is comfortable and will not irritate my scars.... See more
Such a great company to deal with - have placed 2 orders now and one needed a size exchange - I emailed and got a response so quickly. Easy to organise sending back my exchange and received confirmati... See more
Love Boody! I couldn’t find a comfy bra for years and eventually stopped wearing them, opting for vests for extra support/warmth. Then I found Boody and that was a game changer. I find the bras sooo... See more
Company details
Written by the company
Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet
Contact info
United Kingdom
- customercare.uk@boody.com
- boody.co.uk
4.2
Great
796 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Best bra I've worn!
The bra and knickers I ordered are beautifully comfortable. I've not worn a non wired bra before but I feel fully supported. It's like I'm not wearing it! Love it.
My partner has ordered the men's briefs and loves them.
November 29, 2025
Unprompted review
Reply from Boody UK
So pleased to hear this Wendy! We're so glad our bras and undies have brought you a little extra comfort, and that your partner is loving our undies too!
Thank you for the support, we're so grateful!
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Very impressive products
I'm trying to buy quality clothes with minimal plastic content and I'm very pleased with my purchases from Boody. The products feel great and wash well and I think the quality is good enough that they should last a long time
October 30, 2025
Unprompted review
Reply from Boody UK
Thank you so much for your lovely review Chloe! We’re thrilled to hear you’re enjoying your Boody purchases and appreciate the quality and sustainability of our products - thanks!
I love your products
I love your products, I have known it for 10 years. The parcels arrived very fast. The team is helpful , responded very quickly to my problem and solved it (a parcel was broken and product missing).
Thank you very much
November 16, 2025
Unprompted review
Reply from Boody UK
Thank you so much for your ongoing support Tiina! While we're saddened to hear about the issue you encountered, we're pleased to hear that our team were able to help you out!
We truly appreciate your support!
Fabulous!
Literally the comfiest bra I’ve ever owned! Shapely and supportive, no mono boob here, but without that dreadful underwired ‘can’t wait to take it off’ feeling even at the end of the longest day. Softly padded where it’s needed, looks fabulous under a T shirt. Washes beautifully. No complaints at all and the price (even without BFD) is great!
July 1, 2025
Unprompted review
Reply from Boody UK
Thank you so much for your kind review! We’re thrilled to hear your bra is doing everything you need it to, all without the dreaded underwire feeling.
It’s great to know it washes beautifully and looks fabulous under a T‑shirt too. Your kind words mean a lot to us!
Great choice of underwear
Great choice of underwear . Great quality . Evri sucks though . Great prices . Really good customer service and eco friendly. My Girlfriend is going to be super happy
November 15, 2025
Unprompted review
Reply from Boody UK
Thanks so much for your review Keiron! We’re thrilled to hear we're ticking the boxes for you.
We hope your girlfriend loves her Boody goodies as much as you do!
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Nice enough products, but breaking UK law
Nice enough products but they don’t comply with UK distance selling laws. Won’t allow returns of “final sale” items and also don’t refund original postage if you return the whole order. This is made clear on their website, but that doesn’t mean it’s ok for them to just disregard UK laws. I don’t understand how big companies like this think they can and should get away with it. If you want to sell in the UK, abide by the rules, it’s not hard. There is simply no excuse. Telling people in advance that you don’t comply with laws is not an excuse.
I hope they decide to sort themselves out.
UPDATE - pleasant reply but as expected they have tried to brush it off because they’re clear on their policy.
Final sale must still be able to be returned under UK law.
Original postage charges should be refunded if whole order is returned.
It doesn’t matter if they’re more generous on other aspects, these two things are consumer law. They either know and are happy to break the law, or were ignorant of the rules. But now they’ve been told they should change it, but no, they just say no but in a nicey nicey way. I’ve changed my review to 1* - big companies should not be able to break the law, it insults us all when they do.
November 26, 2025
Unprompted review
Reply from Boody UK
Hi Emma,
Thank you for taking the time to share your thoughts and for your kind words about our products.
At Boody, we always aim to balance compliance with consumer regulations and the safety and hygiene standards required for certain products, such as Underwear. For most items, we offer a 30-day return window for change-of-mind returns, which goes beyond the statutory UK cooling-off period.
For hygiene reasons, certain sealed products such as underwear and other close-to-body items are not eligible for returns once opened, unless faulty. Final Sale items are clearly marked at the time of purchase and can only be returned if faulty, which helps us maintain clarity and safety for all customers.
We completely understand the importance of consumer law and always strive to handle all returns fairly. If any customer feels something hasn’t been applied correctly to their order, we encourage them to reach out so we can resolve it personally.
We genuinely value your feedback as it helps us continue improving our policies and communication. We hope you’ll give us another chance to show why so many customers love shopping with Boody.
With Gratitude,
~ The Boody Team
Great products
Great products, quick delivery, friendly and adequate customer service.
November 10, 2025
Unprompted review
Reply from Boody UK
Amazing Erika, we're so happy to hear this. Thank you for the kind feedback!
Another excellent order Boody
Another excellent order Boody. I know can’t wear any other jammies and have 3 pairs! The base layer was brilliant for my daughter, bit tight for me so will need to reorder a small! The products, ethos, service, contact and follow up are all superb :)
November 26, 2025
Unprompted review
Reply from Boody UK
Thank you so much for your wonderful review Abby! We’re thrilled to hear you love your Boody pjs and that the base layer worked well for your daughter, too.
Your kind words about our products and service mean the world to us!
Great quality and comfortable products
Great quality and comfortable products, delivered on time. Second order and I think I’m a convert.
November 12, 2025
Unprompted review
Reply from Boody UK
So happy to hear this Amanda! We're so pleased that you're loving your Boody, we're so excited to have you on board!
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Disappointing
I thought I’d try a bra with permanent padding since losing weight. However sadly not nearly as good as the bra with removable pads I had had for some years. The padding moves around when washed making it difficult to replace correctly.
November 1, 2025
Unprompted review
Reply from Boody UK
Thank you for getting in touch, and for taking the time to share your feedback about our Wireless T-Shirt Bra Jacqui! We would love to clear this up with you!
While our pads are indeed sewn in at the base of the cup, we were unable to stitch the padding all the way around the bra, as this prevented our signature Boody comfort during initial wear testing.
As we have now received further feedback from our community that the inserts were moving and/or folding during washing and were difficult to adjust back into place, our Design Team have implemented changes to address this.
The updated design will now feature inserts sewn in more securely at multiple points to reduce movement, along with side openings to help realign the inserts after washing.
While we do our best to sell through older batches first, these updates are beginning to roll out across colourways.
Our Design Team also recommends that, after washing, gently stretching the bra along the underbust band can help the padding settle back into place. Laying the bra flat to dry is also advised.
The inserts are sewn in only at the bottom to allow for four-way stretch, which provides the necessary flexibility and support in padded bras, something that wouldn’t be possible if the inserts were fully stitched in.
We hope this helps clarify, but if you have any further questions, please let us know.
Your feedback is invaluable in helping us improve our products, and we appreciate your cooperation in this matter.
Thank you for being a part of the Boody community 🌱💚
Fantastic company with great products…
Fantastic company with great products and customer service. Would highly highly recommend.
November 26, 2025
Unprompted review
Reply from Boody UK
Thank you very much Sarah! We're so pleased we're ticking the boxes for you. Your support means the world!
We love Boody clothes...they are top…
We love Boody clothes...they are top quality, soft and comfortable. Easy to order and to return and delivered promptly. Customer service is excellent...the response is quick, friendly and compassionate. An item that arrived damaged got replaced straight away.
November 17, 2025
Unprompted review
Reply from Boody UK
Thank you very much for the kind feedback! We're so pleased to hear you're loving your Boody, and that you found our returns process straightforward.
Your appreciation for our Community Happiness Team is also really valuable to us, we're happy to hear they've been able to give you a hand along the way!
First order experience
First order. Qualified for a free return label but no download link available. I emailed to query this. Nothing. Not impressed and reluctant to use them again.
November 6, 2025
Unprompted review
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5 star Customer Service
I have made several orders with Boody, but on this occasion I mistakenly ordered the wrong socks. After dreading the whole return process and thinking I would have to make a new order I contacted customer service. They were great my return was arranged and the correct socks ordered all in one process. And because I was wanting to replace the socks not just get a refund I was given an extra £5 credit.
November 19, 2025
Unprompted review
Reply from Boody UK
Thank you so much for sharing your experience Debbie!
We’re thrilled our team could make your return and replacement simple and smooth, and we’re glad the extra credit helped, too.
We love keeping our Boody community happy and comfy!
Boody have the best selection of…
Boody have the best selection of sustainable, super comfortable underwear and bedwear. Highly recommended and 5* from me!
November 10, 2025
Unprompted review
Reply from Boody UK
So happy to hear this! Thank you for sharing your kind feedback Olivia, we're so glad you're loving your Boody!
Lovely and comfortable bras
Lovely and comfortable bras. Wash well.
Brilliant customer service also, needed to exchange a couple of bras for a smaller size and they were extremely helpful and the exchange arrived quickly. Perfect.
November 19, 2025
Unprompted review
Reply from Boody UK
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying your bras and that the exchange process was smooth and helpful.
Your kind words mean a lot to us, and we can’t wait to keep keeping you comfy and supported Nia!
Love Boody products as the quality is…
Love Boody products as the quality is always spot on. In fact I only wear Boody bras now as they are so comfy and flattering, I could never go back to a hook and eye/ underwire design again. Also a shout out to customer service specifically Cherry. When the delivery company lost my order Cherry dispatch a replacement super fast and clearly cared about achieving a positive outcome. I have recommend this brand to friends and family based on these factors.
November 13, 2025
Unprompted review
Reply from Boody UK
Thank you so much for sharing your experience Jenna! We’re thrilled to hear that our bras have become your go-to. Comfort and fit are what we aim for.
We’ll also make sure Cherry sees your kind words; she’ll be delighted! Your recommendations to friends and family mean the world to us, thanks again!
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Excellent customer service
Excellent customer service. I could not log in and contacted them and shortly I got my problem solved. Thank you!
November 13, 2025
Unprompted review
Reply from Boody UK
Thank you for your kind words Stefania! We’re so glad we could help get your login sorted quickly. It’s great to hear you had a positive experience with our team!
Items never delivered and then out of stock
Had a horrible experience. I spent quite a lot of money on a big order, for their courier to never deliver it. I had to chase customer service at BOODY up on it, then when I tracked it, it was returned to sender. On top of that, instead of just sending it back to me, they returned the items and gave them to someone else and then email me telling me 3 of the items are now out of stock and don’t know when they will be back in stock…
November 20, 2025
Unprompted review
Reply from Boody UK
Hi Sophie,
Thank you for sharing your experience, and we’re truly sorry for the frustration and disappointment you’ve faced with your recent order.
This is not the seamless experience we aim to deliver, and we completely understand how upsetting the delays, lack of updates, and stock issues must have been.
We’ve looked into your case thoroughly and have launched a claim with our courier, Evri, to understand what went wrong during transit.
While we weren’t able to resend your order exactly as originally placed due to stock availability, we have processed a full refund to ensure you’re not out of pocket.
We’re taking this seriously and are working to improve both our delivery processes and communication so this doesn’t happen again.
Your feedback is invaluable in helping us do better, and we hope to have the chance to restore your trust in Boody in the future.
With Gratitude,
~ Team Boody
Great customer service
Great customer service, really good quality products and quick delivery. They've also got a great customer loyalty programme and very good prices and offers. I like their website, which is easy to navigate. There are a couple of other bamboo specialist online B Corps that I've tried, but I think, so far, Boody is the best.
November 19, 2025
Unprompted review
Reply from Boody UK
Thank you so much for your lovely review Deborah! We’re thrilled to hear you’re enjoying our products, website, and loyalty program. It’s wonderful to know that we’re standing out among other bamboo brands for you.
Your support and kind words mean a lot to us!
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