Never using Bookbyte again. I sent them several books and my order says “never received.” They basically stole my textbooks or lost them. I am now missing hundreds of dollars in textbooks of mine. Do... See more
Company replied
Bookbyte
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See what reviewers are saying
I had no problem with my transaction. I followed the directions, had a good book, and shipped properly. I had my money less than a week after shipping. I really question the condition of the books or... See more
The book came when I needed it, and it was a new textbook with an access code, as advertised. However, there was a deep scratch about two inches long on the front cover, which likely happened before s... See more
Company replied
My books arrived Thursday and they accepted 3 out of the 4 of my books and I don't understand why they are taking so long. Also, there are notifications as to what the process is like. This isn't horr... See more
Company details
Information provided by various external sources
Bookbyte is dedicated first and foremost to improving the student experience. Aware of the ever-increasing costs of higher education, we provide multiple options for buying and renting inexpensive textbooks and strive to offer the highest buyback prices for students selling books.
Contact info
5121 Skyline Village Loop S. Suite 220, 97306, Salem, OR, United States
- help@bookbyte.com
- www.bookbyte.com
Understanding customer service
My book was initially marked down to $0 due to being an international edition, but Bookbyte's customer service was very understanding and restored this to 50% given the misunderstanding and that it was my first order.
January 21, 2022
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review and reach out to us. I do understand the frustration of not receiving the payment you were expecting.
I am showing that our Customer Service team was able to request that a payment be issued for the book that we received from you, which will be issued to your PayPal account within an estimated 1-2 business days. We do appreciate your patience and if you have any further questions, please feel free to reach out to our Customer Service team again.
Thank you,
Bookbyte
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Never using Bookbyte again
Never using Bookbyte again. I sent them several books and my order says “never received.” They basically stole my textbooks or lost them. I am now missing hundreds of dollars in textbooks of mine. Do not use!! :(
January 8, 2022
Unprompted review
Reply from Bookbyte
Thank you for taking the time to leave a review. I certainly understand the frustration not receiving the kind of payment you were expecting. Per our previous email conversation, I understand that you mixed up the packages that you intended to sell to different companies. Instead of the books you were originally quoted for, we received the Human Anatomy textbook.
Instructions have been sent on the steps to take if you receive those textbooks back from the other company, and still wish to sell them to us. Please feel free to reach back out to our Customer Service team directly if you need any further assistance.
Thank you,
Bookbyte
They will "reject" your book but still keep it
Do not sell to this company.
They quoted me over $100 for my textbook. I mailed it in as they requested. They never sent another communication. Upon realizing I hadn't heard from them, I checked my account on their website. It said they had "rejected" the book. I emailed customer service to ask when I could expect them to return the book.
Customer service told me that they had rejected my book because it had binding/cover damage. There was no binding/cover damage when I sent the book to them. They then said that they were giving me nothing for the book and would keep the book in accordance with their terms. When I asked for proof of the book's alleged condition, they could not provide any. So, they took my book from me.
I'm posting this to warn others, do not attempt to sell to this company.
June 23, 2021
Unprompted review
Reply from Bookbyte
Thank you for taking the time to leave a review. I can certainly understand your frustration not receiving the payment you were expecting. When you placed the buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are carefully inspected by our processing team upon arrival.
Upon receiving your book titled "Federal Courts and The Federal System, by Fallon, 7th Edition", our Buyback team found that it contained cover/binding damage which prevents normal use of the book. Since we are unable to resell books that can not be used, the damaged book was rejected from your order. Your Bookbyte account was updated to reflect this rejected status as of 6/11/2021, which is when your item was inspected.
If you have any further questions or concerns, please don't hesitate to reach out to our Customer Service team directly.
Thank you,
Bookbyte
They basically stole a brand new book…
They basically stole a brand new book from me. Do no sell your books here. They "rejected" my resell after only using the book for one semester and the book had minimal writing and no signs of wear.
January 18, 2021
Unprompted review
Reply from Bookbyte
Thank you for taking the time to leave a review. I can certainly understand your frustration thinking that your book was rejected. Our records show that your order was processed and your full payment is being issued within 1-2 business days. If you have any further questions, please don't hesitate to reach out to our Customer Service team.
Thank you,
Bookbyte
This company steals from hard- working…
This company steals from hard- working students trying to recoup some money for their books. I sent them a Pathophysiology book almost 2 weeks ago and haven't received an email, check, or anything. They prey on students offering quotes, take their books, and don't pay. Completely ridiculous our books should be sent back if we don't get paid. To not send them back shows their con artists. No excuses. They will never get another book from me.
December 28, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to leave a review. Your buyback order has been received and was processed within our estimated 3-5 business day processing period. Full payment for your order was mailed out on 12/28/2020. An email was also sent to the email address on file advising that your buyback order has been processed and payment is on it's way. You can also check the status of your order at any time within your Bookbyte.com account or by reaching out to our Customer Service team, as we are happy to help!
We appreciate that you have continued to do business with us for more than 5 years of our 20+ years in business, and if you have any questions or concerns please feel free to reach out to our Customer Service team.
Thank you,
Bookbyte
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3 shipped 2 received??? Same pkg
Thought I was having a good experience, until I got an email telling be they had canceled one of my book buy backs. When confronted, they said they never received the book. Which is incorrect because they got 2 of the 3 books that were in the same package.???
December 18, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to leave a review. Our records show that a payment for your first two books that we processed was issued on 12/17/2020, and payment for the third book will be issued within 1-2 business days. We appreciate your patience during one of our peak seasons and if you have any further questions please don't hesitate to reach out to our Customer Service team.
Thank you,
Bookbyte
Avoid; a scam company
Not only did six months go by without word from Bookbyte, but they also stole my book. I called them out for it, to which they replied the book I sent had a different ISBN because it was a loose-leaf edition, which isn't true at all. I checked the cover of the book multiple times before sending it and it had to same exact ISBN number as the hardcover. When contacted all BookByte had to say was "the ISBN didn't match, and we will not send unsaleable books back per our policy." So they conveniently get to steal my book from me, legally. :)
November 9, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review. I certainly understand your frustration not receiving the payment you were expecting and I hope to clear up any confusion.
When you placed your buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are carefully inspected upon arrival. Our records indicate the ISBN you entered, 9781319010164, was for the hardcover textbook titled "Life: The Science of Biology, by Sadava, 11th Edition". Unfortunately we did not receive this ISBN from you. What we received instead was the loose-leaf ISBN 9781319125172. Our prices are based on the ISBN directly on the book we receive therefore your order was updated to reflect that ISBN. Since we are not purchasing copies of the loose-leaf ISBN 9781319125172, the book was rejected. Had the correct ISBN been entered at the time your order was placed, our system would have indicated we were not purchasing that book. This information was updated on your Bookbyte.com account on 5/6/2020.
I do show that you did reach out to our Customer Service team and a payment was processed for the loose-leaf textbook, despite it not currently having a resale value on our website. If you have any further questions or concerns, please do not hesitate to reach back out to our Customer Service team.
Thank you,
Bookbyte
Zero Accountablity
I sent a package a month ago (August 29th) that contained 3 textbooks. I was not aware that the preprinted label was not insured. That apparently was my error, as there is a tiny drop down option to add it at checkout, but I didn't see it. So, I took it to a mail drop off (that they claim is not on their list, but it was listed as an acceptable location at checkout). The store, My Mailbox, claims USPS picked it up. USPS claims it was never given to them, and Bookbyte is washing their hands of all responsibility since it never arrived. That is $147 towards my daughter's college books that we are SOL. I'm sure someone has reaped the rewards of these very expensive textbooks. I will never do business with Bookbyte again, nor this store. And will avoid using USPS as much as possible moving forward. Bookbyte has done zero to assist me in locating the box in question, and has no intention of reimbursing me for any portion on the lost books. Sellers beware!
September 28, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review and I certainly understand your frustration. Unfortunately as you mentioned, USPS tracking has indicated that they have not received your shipment or scanned in your package. From our previous conversations, I understand that you brought your package to a third-party shipping location, which is not something we recommend when shipping your order. We do recommend taking your package to a staffed official USPS location, where you can also purchase the optional insurance. This way a USPS agent can also provide you with a receipt/confirmation of the shipped package. I would definitely recommend checking with the third-party shipper that you brought your package to, and we have noted your order and are looking out in-case the shipment does still arrive. Please feel free to reach out to our Customer Service team directly if you have any further questions.
Thank you,
Bookbyte
Scam company ripped me off
Zero stars fit this rating. I should of read reviews first before sending them books. I send them books. It shows delivered. They show items pending ORDER over 3 weeks, which is unacceptable. No excuse for pending that's near a month. They used slow media mail (no insurance) to send in books. They didn't send no PayPal payment.
Worst customer service couldn't even answer a question properly.
This is worst service and won't ever used them again.
September 15, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review and I apologize for any confusion. We have responded to each of your emails and as mentioned, currently your order is still in transit to us with USPS. You can also track your package at the following link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9449036897846064327050
Once we have received the order, please allow 3-5 business days for us to process the order and issue your payment. You'll receive an email once your payment has been issued. Thank you for your patience and please feel free to reach out to our Customer Service team directly if you have any further questions or concerns.
Thank you,
Bookbyte
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I sent my books to this company without reading reviews...
I sent my books to this company without reading reviews. It seemed to good to be true that they would buy my used text books that I paid $500 for. It was to good to be true. After over a month of waiting I haven't received any sort of payment, their website recommends that you send your textbooks in multiple boxes so that in case one gets "lost" you will at least get something. Well I don't think it was a coincidence that the cheap $5 book made it to them (yet still haven't received payment) and the other expensive books showed "delivered" then they just accidentally disappeared. They then had the gall to tell me it was my fault because I shipped them in multiple boxes which messed up the shipping process causing my expensive books to disappear. I'm certain someone else is enjoying my expensive textbooks right now because of this scam company. They also say once they receive the books they own them and you can't get them back period. So whoever has my medical textbooks right now your welcome I hope you get good use out of my donation. As for anybody reading this review I advise you to stay away from this company because they will steal from you.
Update: after a month and a half of back a forth emails and frustration, and calling them out for “loosing my book” they gave me a one time courtesy payment of respecting the offer they initially quoted. Respecting the initial offer shouldn’t be a one time exception it should be the norm of good business practice. I still would recommend you stay away from this company and I won’t be using them again.
September 10, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to leave a review and I apologize for any confusion. As mentioned in our shipping instructions and in our previous email to you, the prepaid shipping labels that we provide are one time use labels and are not to be reused. We do not recommend shipping your order in multiple packages, and reusing the same label can cause massive delays in transit or the loss of an item without the ability to track it. Bookbyte has been in business for over 20 years and we strive to offer the best buyback quotes possible for your used textbooks. As outlined in our buyback policy, we are unable to pay for items that are damaged or not received. It is possible that your item is still in transit to our processing facility and once the item has been received and processed you will receive a confirmation email. Thank you for your patience and please feel free to reach out to our Customer Service team with any questions or concerns.
Thank you,
Bookbyte
VERY DISSATISFING EXPERIENCE!
THIS COMPANY IS A SCAM!!! I sent in one book "Writing Logically Thinking Critically 8th Edition" in Good Condition that was valued at $24 from them but I didn't get anything back!!! I checked the Status of the order and it said it was rejected!! A REFUND AT LEAST WOULD SUFFICE! Never will do business with them again!!!!
July 27, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review. I do understand your frustration not receiving payment for your order so I hope to bring further clarification today.
Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the order. Then they check the condition of the book. When checking the condition of the book, they also check for book authenticity. Our buyback team inspected your book titled "Writing Logically Thinking Critically (8th Edition)" and found it to be an inauthentic copy. They are investigating how this item was illegally produced, however we are unable to return the book since it is an inauthentic copy and should not be in circulation.
I would again recommend that you contact the location you ordered this item from and advise them of the issue as they will need to reimburse you for the book. If you have further questions or concerns, please feel free to contact our Customer Service team directly.
Thank you,
Bookbyte
Starting to think this is a scam.
I sold two books to Bookbyte two weeks ago and have not heard anything back. I shipped them in different boxes as instructed. I also sold to Bookstores.com and shipped it the same time as the Bookbyte books. I found it fishy when bookstores.com sent me several emails concerning the status of my order but I have not received a single email from Bookbyte. Bookstores.com said I would receive my check in the mail within 5-10 business days of when they received it but I got it in 3. I still have not heard from Bookbye about the TWO books I sent them and have not received any money from them. A scam. I should have settled to make $2 less and sold all of my books to bookstores.com.
July 22, 2020
Unprompted review
Reply from Bookbyte
Hello Sarah,
Your orders are currently still in transit to us. The mailing labels that were provided shipped via USPS Media Mail which usually delivers in 4-14 business days. USPS records show your orders were shipped on 7/15, making today only the fifth business day in transit.
You can track your packages at the following links: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9449036897846872210155 https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9449036897846872202082
Once we have received the order, please allow 3-5 business days for us to process the order and issue your payment. You'll receive an email once your payment has been issued. Thank you for your patience. Please contact our Customer Service team directly via email if you have any further questions.
Sincerely,
Rachel S
Customer Experience
THIS COMPANY IS A SCAM !!!!
THIS COMPANY IS A SCAM !!!!
They received my textbook and it has been FIVE days and I have not gotten my $. They steal people's books for FREE and sell them on their website while the seller gets NOTHING. Also how does it make sense to recycle or donate our books if rejected ??? We should get those books BACK.
June 6, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review. I certainly understand your frustration not receiving the payment you were expecting.
When you placed the buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are inspected upon arrival. Our records indicate the ISBN you entered was for the Student Edition of "The Art and Science of Social Research"; which is what your quote reflected. Unfortunately, the item we received was an Instructor Edition. As stated in our buyback policy that you agreed to at the time your order was placed, we no longer purchase Instructor Editions. Therefore, the book was rejected from your order. Your Bookbyte account was updated to show this status on 6/3/2020. Please reach out to our Customer Service team directly if you have any further questions.
Thank you,
Bookbyte
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PLEASE READ THIS. THEY ARE TRUSTWORTHY.
I didn't originally check any reviews. When my book was taking awhile to process, I did look for reviews.
What I have to say is: Many of these reviews didn't take advantage of the quick response times that Bookbyte's customer service offers. If you are unsure of something, SEND THEM AN EMAIL. If you think they are a scam and need proof of what you say was correct, TAKE PICTURES OF YOUR BOOK(S). I did just in case, and didn't need to send any because they are a LEGIT COMPANY.
Bookbyte doesn't accept: looseleaf, instructor's edition, and textbooks that are in bad condition.
If you are unsure of anything, please ask them questions and be respectful! The process is so easy! You print the shipping label (they pay for shipping) and tape it to the envelope your textbook is in. I recommend one that has cushion because media mail arrives by truck and you don't know what packages your books will be mixed in with. My quote was for $101.93 and that's exactly what I received. I got my check 3 days ago, and I sent the textbook on the 4th of april so yes, it does take a bit of time. However, there's delivery, processing, and then the week it takes to get your check. It could take longer, but trust me, if you're unsure about anything, please contact them.I'd 100% sell to them again.
April 19, 2020
Unprompted review
Scammers - update
Update: After a number of back and forth emails the company did fulfill their side of the bargain and gave me the full amount of my quote. I'm glad I have documentation of what I sent. However, I still don't plan on doing any more business with them moving forward.
Original:I am in agreement with the other reviews. This is a scam and stay away. I double-checked everything, included everything that was requested, but they paid a fraction of what was quoted and have kept the other books without any info as to why, etc. I will be reporting them as well. Please stay away from this company! First and last time!
April 18, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review. I certainly understand your frustration. We have reached out to you through Trustpilot requesting your order information and have not yet heard back from you. Please provide us with your order details so that we can investigate your order and work to resolve this issue.
Thank you,
Bookbyte
Bookbyte
Bookbyte chose to steal my book and not pay for it, I will definitely never use them again. They stated that I put the wrong ISBN when there was an error on their website that used the wrong one instead and now refuse to send my book back so I can sell it to someone else. Horrible service.
UPDATE: they contacted me back and said they could give me 25% of my original quote as a first time courtesy since it was my first order. If you choose to use them make sure to read their policies because I would still have preferred to have gotten my book back and sell it to someone else for more money than $27. I still think it's a little ridiculous they just get to keep your book and give you nothing for it. Had this not been my first order I would be getting nothing and they get to keep my book for free. I will not be using them again sadly.
March 11, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review. I certainly understand your frustration not receiving the full payment you were expecting and I hope to clear up any confusion.
When you placed your buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are carefully inspected upon arrival. Our records indicate the ISBN you entered, 9780135163047, was for the hardcover textbook titled "COLLEGE ALGEBRA" by SULLIVAN. Unfortunately we did not receive this ISBN from you. What we received instead was the loose-leaf ISBN 9780135163023. Our prices are based on the ISBN directly on the book we receive therefore your order was updated to reflect that ISBN. Since we are not purchasing copies of the loose-leaf ISBN 9780135163023, the book was rejected. Had the correct ISBN been entered at the time your order was placed, our system would have indicated we were not purchasing that book.
I do show that you did reach out to our Customer Service team after your book was rejected and an adjusted payment was issued for the loose-leaf textbook, despite it not currently having a resale value on our website. If you have any further questions or concerns, please do not hesitate to reach back out to our Customer Service team.
Thank you,
Bookbyte
Scam!!
SCAM! Sent in two and they claim was “not received” and the other “rejected” which is BS. Shipment was tracked and clearly was delivered and my books are never damaged. I always make sure the take care of them and I HATE writing in them. Will be reporting this company. It’s a shame they target students.
Order #7927101
February 14, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review. I can certainly understand your frustration not receiving the payment that you were expecting. Our records show that you were originally quoted for the textbook titled "Finite Mathematics for Business, Economics, Life Sciences, and Social Sciences (14th Edition)". Unfortunately what we received from you instead was the textbook titled "Principles of Microeconomics, 4th edition".
Since we did not receive the book you were quoted for, your payment was adjusted for the item that we did receive. Your Bookbyte.com account was also updated to reflect this information on 2/4/2020. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Service team directly.
Thank you,
Bookbyte
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Sent in a book and they said I sent the…
Sent in a book and they said I sent the wrong addition which is supposedly worth nothing. Just wonderful! Told them to send me my book back and they said that's their property now.
February 4, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review. I understand your frustration with our policy and being unable to return items. Our records do show your order was processed and your payment is for the original quoted amount. f you have further questions or concerns, please feel free to contact our Customer Service team directly.
Thank you,
Bookbyte
Never do a sellback with Bookbyte…
Never do a sellback with Bookbyte please. I gave them the item I had but never gave me my money because it's not the book they "expected". The error was clearly on their part and still they kept the book and refuse to pay. Never doing business with them again
January 23, 2020
Unprompted review
Reply from Bookbyte
Thank you for taking the time to write a review. I certainly understand your frustration not receiving the payment you were expecting.
When you placed the buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are inspected upon arrival. Our records indicate the ISBN you entered was for the Student Edition of "Business Communication Today"; which is what your quote reflected. Unfortunately, the item we received was an Instructor Edition. As stated in our buyback policy that you agreed to at the time your order was placed, we no longer purchase Instructor Editions. Therefore, the book was rejected from your order. Your Bookbyte account was updated to show this status on 1/22/2020. Please reach out to our Customer Service team directly if you have any further questions.
Thank you,
Bookbyte
An easy and pleasant experience
I had no problem with my transaction. I followed the directions, had a good book, and shipped properly. I had my money less than a week after shipping. I really question the condition of the books or peoples’ ability to follow directions from some of the reviews I read. They had a great instant message support person that answered a question during the process. I would have no problem selling to them again or recommending them to others.
January 18, 2020
Unprompted review
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