Gatwick Holiday Parking Reviews 

3,814
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,654 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process, helpful staff members, and very reasonable prices for the overall service provided. Travelers also note that the shuttle buses run regularly, making the short journey to and from the airport terminal very smooth and entirely stress free. However, some people mentioned minor difficulties with unclear signage, confusing bus stops, or locating the correct parking zones upon initial arrival. A few consumers also experienced unexpected extra fees at the exit barriers or strict booking modification rules when needing customer service support.

What people talk about most

Service

Customers had positive experiences with service, highlighting the easy booking and straightforward drop-off... See more

Location

People report ambiguous experiences with location, highlighting both convenient access and confusing layout... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that everything is smooth,... See more

Booking process

Customers consistently note positive experiences with booking_process, describing it as quick, simple, and... See more

Price

Reviewers highlight positive aspects of price, noting that quotes are competitive and often cheaper than the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience at Gatwick Holiday Parking was hassle free throughout. They provided the most competitive quote. Booking was quick and simple. It's easy to find and park at. Shuttle buses are r... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Little confused by the other Gatwick Holiday Parking car park up the road so this should be made clearer. Plus on return, the email doesn’t really state what should happen or whe... See more

Company replied

Rated 5 out of 5 stars

Having used this service many times I am never disappointed. Ease of driving in and giving my car to a trusted employee, who returns it to me upon arrival back to Gatwick, stress free, and cheaper t... See more

Company replied

Rated 5 out of 5 stars

Greet service I booked through a third party, who were not helpful at all. But when I arrived at Gatwick parking the guys were friendly, polite and extremely helpful, it was such a great service and I... See more

Company replied


Company details

  1. Parking Lot

Written by the company

Gatwick Holiday Parking is located on the airport campus and offers the best value on-airport parking options to suit every budget. We offer a range of on-airport Valet parking options for passengers flying from both North and South terminals, that are just a short, free shuttle bus ride away from the terminals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,814)

1,627 reviews in the last 12 months

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Rated 5 out of 5 stars

Driver was very friendly

Driver was very friendly

July 25, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear White

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the drivers friendly and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Good service and great price.

Slight niggle when we arrived as my booking wasn’t on the system - was sorted within 20 mins though and everything else was faultless! Really quick at key collection after the flight and the connecting busses are super regular - every 10 mins or so. We will definitely use them again. 🌟🌟🌟🌟

August 3, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Daniel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to the good service and great price, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Trusted, stress free , service at Gatwick

Having used this service many times I am never disappointed. Ease of driving in and giving my car to a trusted employee, who returns it to me upon arrival back to Gatwick, stress free, and cheaper than two taxis. Easy to book online with directions as well. Always the way to go !!!!

July 11, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Janet

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking trusted and stress free, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 2 out of 5 stars

Easy to find and lots of space but i…

Easy to find and lots of space but i paid online then when i returned my number plate wouldnt reconise so had to pay a additional £262 to exit the guy on the intercom not very helpful not an ideal situation at 5am i have since had a full refund so at least i got that.

July 11, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Luke

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been charged both online and at the car park.

Our aim is for customers to benefit from our competitively priced car park options which can be pre-booked online, allowing those who pre-book parking with us to save money and avoid paying any higher costs at our car parks. It’s disappointing to hear you’ve not been recognised at our barriers and have had to pay for your stay both online and at the car park.

We see you have also contacted us through our official Customer Service Centre and would like to reassure you we will be in contact soon if not already.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Close to airport

Close to airport, regular transfers but lacks clear parking zone designation. You seem to have to keep guessing which zone is open or you should be parking at.

July 25, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Claire

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking close to the airport with regular transfers and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to park with no issues each time…

Easy to park with no issues each time we have used Gatwick Holiday Parking

July 24, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Chantal

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy with no issues and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Five stars from me every time ⭐⭐⭐⭐⭐

I have used the Gatwick holiday parking website for numerous bookings now and have had an easy and pleasant experience every time, with the code they give you get 15% off the prices which are already cheaper than other websites, I always book the Gatwick long stay car park through them as I like to keep my key with me, you just drive up to the barrier which reads your number plate and automatically opens and the same on exit too, I will always use and recommend this site as it definitely gets five stars from me ⭐⭐⭐⭐⭐

June 12, 2026
Unprompted review
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Stephanie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking experience easy and pleasant and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

It would have been stright forward and…

It would have been stright forward and very easy if it was signposted which section C was for passengers. Out may have been the time of night we arrived and didn't see it but the patrol man did remove us from staff parking twice. This WAS helpful

July 9, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Janet

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Volodymyr

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking was not far from the terminal and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I called as I had a query with my…

I called as I had a query with my booking and I was dealt with by a very efficient advisor.
She listened to my issue and gave me a solution quickly

July 8, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Bateman

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the efficient customer service support and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good location

Good location, easy to find. Didn't wait for tge shuttle service. Runs regularly

July 22, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Eva

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the parking being in a good location, easy to find and with a regular shuttle bus service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great location, prompt service.

Speedy service, very close to North Terminal. Much easier than expected.

July 7, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Mr Theepan Thiru

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to provide a speedy service and convenient access to the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to enter and park

Easy to enter and park. However, most of the sections were closed.

July 21, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Amma

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you found it easy to enter and park at Gatwick. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

nice and simple

stress free !

July 21, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Miss Barbara Porter

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our car park simple to use and providing a stress-free service. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service, no complaints at all!

It was a very smooth operation. We didn't have to wait long at all to hand in our keys and then pick them up upon our return. Also the shuttle bus was not long to wait both their and back and they seem to run quite regularly and also not a very long journey to the airport. A pretty decent price too Oh and when we went to collect car it was close to the reception desk where we picked up the keys so didn't have very far to go with suitcases. Big thumbs up!

July 27, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Mrs Sharon Battle

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to offer good value for money with the drop-off/pick-up process running smoothly, and our shuttle bus providing a reliable service. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Everything is ok

Everything is ok, sometimes the system to get a car park it is too long.

July 14, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Encarni

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Everything perfect.

Everything perfect.. From arrival, delivery of the keys, transport by bus, round trip.

July 20, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Gerardo

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how everything was perfect with your booking. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Really well organised and friendly

Really well organised and friendly

July 20, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Graeme

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how organised our parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy straightforward booking

Easy straightforward booking. Good value

July 20, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Stephen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how good value the parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy website to use

Very easy website to use, had good reviews and good discount

July 20, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Louise

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy our website was to use. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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