Gatwick Holiday Parking Reviews 

3,819
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,654 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process, helpful staff members, and very reasonable prices for the overall service provided. Travelers also note that the shuttle buses run regularly, making the short journey to and from the airport terminal very smooth and entirely stress free. However, some people mentioned minor difficulties with unclear signage, confusing bus stops, or locating the correct parking zones upon initial arrival. A few consumers also experienced unexpected extra fees at the exit barriers or strict booking modification rules when needing customer service support.

What people talk about most

Service

Customers had positive experiences with service, highlighting the easy booking and straightforward drop-off... See more

Location

People report ambiguous experiences with location, highlighting both convenient access and confusing layout... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that everything is smooth,... See more

Booking process

Customers consistently note positive experiences with booking_process, describing it as quick, simple, and... See more

Price

Reviewers highlight positive aspects of price, noting that quotes are competitive and often cheaper than the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience at Gatwick Holiday Parking was hassle free throughout. They provided the most competitive quote. Booking was quick and simple. It's easy to find and park at. Shuttle buses are r... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Little confused by the other Gatwick Holiday Parking car park up the road so this should be made clearer. Plus on return, the email doesn’t really state what should happen or whe... See more

Company replied

Rated 5 out of 5 stars

Having used this service many times I am never disappointed. Ease of driving in and giving my car to a trusted employee, who returns it to me upon arrival back to Gatwick, stress free, and cheaper t... See more

Company replied

Rated 5 out of 5 stars

Greet service I booked through a third party, who were not helpful at all. But when I arrived at Gatwick parking the guys were friendly, polite and extremely helpful, it was such a great service and I... See more

Company replied


Company details

  1. Parking Lot

Written by the company

Gatwick Holiday Parking is located on the airport campus and offers the best value on-airport parking options to suit every budget. We offer a range of on-airport Valet parking options for passengers flying from both North and South terminals, that are just a short, free shuttle bus ride away from the terminals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,819)

1,627 reviews in the last 12 months

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Rated 5 out of 5 stars

This was easy and stressfree.

This was such an easy and stressfree way of dealing with parking, especially after a previous poor experience with a different company. I never like handing over my keys as I’m scared of what will happen to the car. There is also the stress of returning and having to wait hours and hours for your car to arrive for you to drive it home. We simply waited 10 minutes, caught the bus to the car park, got handed our keys back, with a smile and then walked to collect our car which was 100m away. I will definitely be Daisy using you guys again.

July 11, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Freddie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and stress free, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to drop off and pick up

Well signposted to get to. Easy drop off procedure. Convenient and regular shuttle bus to the terminal. On return the location of the correct bus stop is stated on the ticket for ease. Regular shuttles and very easy to retrieve car keys.

May 17, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Julie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the car park well signposted with an easy drop off procedure and a convenient shuttle bus service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to do.bus very regular.not…

Very easy to do.bus very regular.not too expensive.will def use again.

July 12, 2026
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Reply from Gatwick Holiday Parking

Dear Julia

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to do with a regular bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Always great experience

Always great experience. Easy to book, great rates, hassle free, car has always been safe. Great shuttle service.

July 11, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Karen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book, hassle free with great rates, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy all round experience

Easy all round experience, with polite staff. Left the car at the entrance, dropped the key off. Car was parked for us. No problem.

June 27, 2026
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Reply from Gatwick Holiday Parking

Dear Sonja

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and the staff polite, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So easy to book and pay

So easy to book and pay, use the car park regularly

July 11, 2026
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Reply from Gatwick Holiday Parking

Dear Mr King

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great experience definitely will use…

Great experience definitely will use this service again 👍

June 24, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Mosh

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Airport parking

Good value for money

July 12, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Vicki

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking good value for money and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great Service with a Smile

Great Service with a Smile
Thoroughly Recmmend

July 10, 2026
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Reply from Gatwick Holiday Parking

Dear Jennifer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service great and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to book car parking at…

Very easy to book car parking at Gatwick airport.

June 26, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Jant

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service and great price.

Easy to follow instructions. Swift drop off and collection (even with unexpected flight cancellation). Very professional and price was great, would recommend and use again. Thank you. Felt relaxed knowing my car was in good hands.

July 10, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Lisa

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the easy to follow instructions, swift drop off, great price and professional service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Jamal

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the staff welcoming and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book easy to park no hassles…

Easy to book easy to park no hassles pain-free service

July 9, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Mark

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and easy to park, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book and find a space

Easy to book and find a space. great to be able to walk straight into the terminal

July 19, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and easy to find a space with a walk straight to the terminal and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

I paid lots of money to park my car…

I paid lots of money to park my car safe come back to a flat tyre and my tow bar had been stolen not happy

July 9, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Darren

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear your tow bar was taken from your vehicle whilst parked at Gatwick.

Our car parks have CCTV monitoring 24/7 and we also have security patrols within our car parks. We would expect our customers’ vehicles and belongings to be safe whilst parked at Gatwick and we’re sorry to hear of the incident surrounding your tow bar. Please rest assured your feedback will be shared with our Management Team and we’ll assist the Police with any investigation should you make a report to them.

We see you have also contacted us through our official Customer Service Centre and would like to reassure you we will be in contact soon if not already.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very efficient and convenient service

Very efficient and convenient service. Half the cost of using taxis to and from the airport. I will definitely use again and would recommend.

July 20, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Happy customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking experience efficient and convenient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Really good service thank you again.

Really good service thank you again.

June 23, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Colin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the really good service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I accidentally booked Gatwick parking…

I accidentally booked Gatwick parking for the wrong dates. When I received my flight tickets the day before departure, I realised my mistake. I cancelled the booking through their app, and they refunded my money in full. I was then able to rebook the correct dates without any hassle. Fantastic service!

July 7, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Dr. Kashif Khan

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being easy to cancel and re book with no hassle and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good value

Good value, straightforward and friendly staff

July 12, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Ian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking good value and straightforward with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Just Great

Just Great , we’re be booking again in October

July 7, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Nigel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking great and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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