Last minute flight cancellation ... late on a Wednesday evening. Took under 45 minutes to create an account, speak to a representative, secure a car and driver to load up to make a 4 hour trip arrivi... See more
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Review summary
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Reviews shaping this summary
We asked Brian to make sure he did not arrive with our guest before a certain time. He so kindly responded and arrived exactly when we wanted him to. Brain has been our chauffeur several times for... See more
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Not only is the process of booking the ride itself is so easy and efficient, but the customer service is extremely responsive and timely. Our driver Jose went above and beyond to cater to the needs of... See more
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Had a wonderful experience using Bookinglane! I had to schedule last minute car service for clients in San Francisco during Super Bowl week and I wouldn't have been able to without Bookinglane. Their... See more
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Company details
- #16 of 25 best companies in Transportation Service
- #5 of 6 best companies in Limousine Service
- #2 of 4 best companies in Taxi Service
- #1 of 1 best companies in Transportation Escort Service
Written by the company
Bookinglane provides professional chauffeur and ground transportation services for airport transfers, corporate travel, major events, and private occasions. Designed for both individual travelers and large groups, the platform focuses on reliability, clear communication, and well-coordinated service from start to finish. Whether it’s executive travel, conference transportation, sporting events, concerts, or private gatherings, every trip is managed with attention to timing, discretion, and comfort. Experienced chauffeurs ensure a smooth and polished experience throughout the journey. Bookinglane offers a streamlined, click-and-go transportation solution that supports groups of any size — from executive sedans and SUVs to Sprinter Vans and charter buses. The focus remains on dependable service, professional standards, and a travel experience you can trust.
Contact info
447 Sutter St, 94108, San Francisco, United States
- +1(415) 384-5039
- info@bookinglane.com
- bookinglane.com
4.5
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Bookinglane got us taken care of
We had a situation that took place last minute that we needed to secure a nice ride for one of our surgeons. Bookinglane worked out great and the doctor couldn't have been happier. Bookinglane helped solve a problem when we were in a tight pinch.
January 29, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Last Minute & Amazing
This was a last minute, very last minute booking for my bosses son. ** VIP ** reservation for sure. The driver was there when he was supposed to be and he was great. I appreciate your company more than ever. Bravo and thank you!!
January 23, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
I ordered the service for my wife to…
I ordered the service for my wife to get to the airport. She had nothing but good things to say. Would use again.
January 11, 2024
Unprompted review
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
They were amazingly communicative
They were amazingly communicative, polite, on time, and great at what they did.
December 13, 2023
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Ivan and Tony made my experience so…
Ivan and Tony made my experience so seamless and ensured my event ran smoothly and even came to confirm everything went well. They were so accommodating and every car was so clean and nice with drivers who connected to the guests to arrange pick up which made my job much easier. While the app could use some work when making updates to bookings, they made up for it in spades with their stellar service.
December 12, 2023
Unprompted review
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Excellent, 5-Star Service! Will book again!
We used Bookinglane for the first time with four clients and they all raved about their car service. The drivers (Stas, Sagyn and Paulo) were extremely professional and friendly. The cars were reported to be very clean and the drivers knew their way around the city making for a very smooth ride. Ivan, the owner, is very responsive and provided assistance when needed. We will most definitely work with Bookinglane again!
December 7, 2023
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Driver was on wrong lane and our client…
Driver was on wrong lane and our client was late to his appointment.
December 7, 2023
Reply from Bookinglane
Thank you for bringing your recent experience to our attention. We truly value the importance of punctuality and deeply regret the inconvenience caused by the delay.
We would like to clarify that our driver's decision to change lanes was a precautionary measure to maintain safety, possibly in response to an unforeseen road situation. While prioritizing safety, we understand the impact this had on your schedule.
Please rest assured, the Bookinglane team is dedicated to ensuring this does not happen again. We are reviewing our protocols and driver training programs to better balance safety with timely arrival.
Your feedback is crucial in helping us improve our services. We appreciate your understanding and are committed to providing you with the reliable and safe transportation experience you expect from us.
Thank you for choosing Bookinglane, and we look forward to serving you better in the future.
from the start Ivan was wonderful to…
from the start Ivan was wonderful to work with and Charles was an ultimate professional!
December 9, 2023
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Excellent pickup service to and from…
Excellent pickup service to and from the airport
November 24, 2023
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Both drivers offered excellent service
Both drivers offered excellent service. The rides were on time and got me to destinations quickly and comfortably.
November 17, 2023
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
It was a bad experience
It was a bad experience . The driver was calling me at the last minute asking for my flight details , she should should have known because I gave the company all my details already . Then she called again and ask what airline , I had already texted her every thing, then again she called about which number was I at. I told mee I needed help with my luggage, after I already told the company I needed to be met at the luggage . I told her this twice . She never parked her car and came out. I have a injured rotator cup and sciatica so I need help, she ignored me.
Finally I got my luggage out to the street and she had the nerve to ask me to put the luggage in myself because it was too heavy . I was upset at this point. When we arrived. She sat in the car for a few minutes as if she expected me to get my own luggage out. It was a very unprofessional horrible experience.
I thought I was reserving this car with BLS but apparently not , terrible experience
November 18, 2023
Reply from Bookinglane
We sincerely apologize for the challenges you encountered during your service with us. Your feedback is vital in helping us improve.
We understand that there was an issue with the assistance with your luggage. The weight may have been too substantial for our driver to handle safely. We typically provide more comprehensive luggage assistance when “meet and greet” option was reserved by our clients. Since this option was not chosen in this case, could have led to confusion, which is regrettable.
We are committed to resolving these issues and enhancing our service. Please feel free to reach out to us at info@bookinglane.com for further discussion.
Thank you for your understanding, and we look forward to the opportunity to provide you with a better experience in the future.
Driver was responsive and helpful and…
Driver was responsive and helpful and incredibly nice and kind. Good and safe driver.
November 14, 2023
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Excellent in all aspects
November 11, 2023
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
On time good communication and clean car
November 10, 2023
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
I would highly recommend Bookinglane
Bookinglane worked our great for our one night excursion. The Driver was on time, the vehicle was clean, the driver was drving safely, the driver was very courteous. He was there when our event was done even though it was 1.5 hours earlier that we thought.
November 7, 2023
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
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