Last minute flight cancellation ... late on a Wednesday evening. Took under 45 minutes to create an account, speak to a representative, secure a car and driver to load up to make a 4 hour trip arrivi... See more
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Review summary
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Reviews shaping this summary
We asked Brian to make sure he did not arrive with our guest before a certain time. He so kindly responded and arrived exactly when we wanted him to. Brain has been our chauffeur several times for... See more
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Not only is the process of booking the ride itself is so easy and efficient, but the customer service is extremely responsive and timely. Our driver Jose went above and beyond to cater to the needs of... See more
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Had a wonderful experience using Bookinglane! I had to schedule last minute car service for clients in San Francisco during Super Bowl week and I wouldn't have been able to without Bookinglane. Their... See more
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Company details
- #16 of 25 best companies in Transportation Service
- #5 of 6 best companies in Limousine Service
- #2 of 4 best companies in Taxi Service
- #1 of 1 best companies in Transportation Escort Service
Written by the company
Bookinglane provides professional chauffeur and ground transportation services for airport transfers, corporate travel, major events, and private occasions. Designed for both individual travelers and large groups, the platform focuses on reliability, clear communication, and well-coordinated service from start to finish. Whether it’s executive travel, conference transportation, sporting events, concerts, or private gatherings, every trip is managed with attention to timing, discretion, and comfort. Experienced chauffeurs ensure a smooth and polished experience throughout the journey. Bookinglane offers a streamlined, click-and-go transportation solution that supports groups of any size — from executive sedans and SUVs to Sprinter Vans and charter buses. The focus remains on dependable service, professional standards, and a travel experience you can trust.
Contact info
447 Sutter St, 94108, San Francisco, United States
- +1(415) 384-5039
- info@bookinglane.com
- bookinglane.com
4.5
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Surprise £18 Additional parking charge…
We paid a premium and then had to pay additional parking when we were on time and this should in our opinion be included
June 13, 2024
Reply from Bookinglane
Hi Steven,
Thank you so much for your feedback, it’s very important to us. Please accept our apologies for any inconvenience. We understand that you may be disappointed, but the additional charge was applied by the driver based on his receipt, including the credit card processing fee. If you have any questions, feel free to email us at info@bookinglane.com.
Best regards,
Bookinglane team
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Lovely customer support and excellent…
Lovely customer support and excellent chauffeurs.
May 17, 2024
Unprompted review
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Highly recommend!
Our driver was fast to respond to text messages confirming pick up times and super nice!
May 20, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Best driver service I have ever had.
Service was very, very good. My daughter had a wonderful time at her Sr. Ball and Andrei was a great driver. If I was to use the service again, I really would like Andrei to be the driver. 5 Stars all around. Great, Great, Great.
May 12, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
100/10
Such great service, he was prepared, polite and patient! Couldn’t have asked for a better driver.
May 1, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Worst black car service! No CS!
Booked a car on behalf of my boss for a very simple pick up and drop off with one stop--normally a breeze, would have taken no more than 30-45 minutes. I've booked this multiple times via other services but decided to try Bookinglane.
Was given the incorrect information for the driver, my phone calls to the company to get updated/correct information were not answered (sent to VM over 5 times) and was not able to get ahold of anyone in a timely fashion to confirm car/driver details. My boss, a CEO, goes through me for all of his car details and I was given nothing except the (incorrect) phone number of the driver. The app was also next to useless, it doesn't track where the driver is, what car they are driving, license plate number, etc.
Most car services--Uber, Blacklane, private limo companies, etc, give the booker AND the rider all potential necessary information! I've had previous issues with those other options but considering this was 4x more expensive than comparable options from Uber Black and $50 more than similar from Blacklane, I don't understand why there is not immediately available customer service nor a clearer picture of what you're booking!
I'll add, there were multiple errors while trying to book this basic one-way ride on the website, including not being able to take the CVV of my AMEX as it has 4 digits instead of 3. Should have taken the hint that my business wasn't wanted!
April 24, 2024
Unprompted review
Reply from Bookinglane
Thank you for your feedback, and we sincerely apologize for the inconveniences you experienced during your recent booking with us. It's clear we fell short of delivering the high-quality service you expected and deserved.
Regarding the issue with the CVV, our system typically accepts both 3 and 4-digit codes, and we are unsure what went wrong in this instance. We are currently investigating this anomaly and will ensure our booking system is more accommodating to all credit card formats to prevent such issues in the future.
We also apologize for the mix-up with the driver's contact information and the lack of timely responses when you sought assistance. This is not the standard of service we aim to provide. We have addressed the error in updating the driver's details in our system and are putting measures in place to ensure that all information is accurately communicated going forward.
For customer service, we agree that all information should be updated in the app automatically. We are working on integrating this feature to ensure real-time updates and accuracy, enhancing our app to provide a seamless and transparent experience for both bookers and riders.
Concerning customer service, we understand how critical it is to be available when our clients need us. We are looking into why your calls were not attended to promptly and are committed to improving our responsiveness to ensure that every client receives the attention and support they need without delay.
We value your business and are taking these issues seriously as part of our efforts to improve our service. Thank you for bringing these matters to our attention. If there's anything more we can do to assist you or to regain your trust, please do not hesitate to reach out.
Great service
Very good service . On time and professional. Good car. He was very responsive
April 20, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Sadly would no longer recommend -- I…
Sadly would no longer recommend -- I used them once for an easy airport pick up and it was great but had an issue with my second one and they don't reply to emails. They also were wildly untransparent re: pricing; I received an additional bill with no reckoning of the numbers due to additional wait time while clearing immigration. Very disappointed.
April 12, 2024
Reply from Bookinglane
Thank you for sharing your experience and feedback with us. We apologize for any confusion regarding the pricing and for any difficulties you've encountered in reaching our customer service team.
Please be assured, our website does state that airport pickups include a complimentary 60-minute waiting period, but any additional waiting time beyond this is subject to charges based on the hourly rate, which depends on the location and the car ordered. This policy is designed to accommodate delays, such as those commonly experienced during immigration clearance, while also being fair to our drivers who are allocated for your service.
We regret that this policy was not clear in your situation, and we understand your frustration regarding the unexpected charge. We strive for transparency in all our communications and billing, and it appears we have not met this standard in your case.
Regarding your emails, we currently do not have a record of receiving them, which concerns us as we strive to respond to all customer inquiries promptly. We would like to rectify this issue and ensure that your concerns are addressed. Please contact us directly at info@bookinglane.com, so we can look into this matter immediately.
We value your feedback as it helps us improve our service. We are actively working to enhance our customer support responsiveness and our communication clarity. Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your confidence in our services.
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Mohammed was fabulous our entire trip
Mohammed was fabulous our entire trip. He was always friendly and reliable, so kind to my family.
April 3, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane team
Excellent service and courteous driver
Excellent service and courteous driver. Will use again.
March 24, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane team
Bookinglane was easy to work with and…
Bookinglane was easy to work with and followed thru with the correct pickup times. I would recommend them.
March 4, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane team
Perfect
Smooth, effortless and quick ride. Extremely welcoming and knowledgeable driver Saif! I would absolutely recommend this service to anybody. Prices are very similar to uber black, however the experience is much better in terms of convenience and smoothness. Will use again and recommend to anyone
March 8, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane team
Horrible experience!
Horrible experience!! A taxi is much much better.
February 21, 2024
Unprompted review
Reply from Bookinglane
Dear Lily,
We are truly sorry to hear about your disappointing experience with our service. At Bookinglane, our aim is always to provide an experience that exceeds expectations, and it saddens us to know we fell short for you. Could you please share more details about what happened? Understanding your concerns more clearly will help us address them directly and ensure improvements are made. Your feedback is crucial for us to serve you better in the future.
Looking forward to hearing from you.
Warm regards,
Bookinglane Team
Will book again
Thomas was an excellent driver, friendly and professional. A+ experience!!!
February 12, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
We use car services when we travel over…
We use car services when we travel over Ubers due to some inconsistency with cars that arrive. Booking lane was beyond simple and the drivers were easy to communicate with. Mostly early. Will use anywhere available
February 7, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Thank you to Luis for helping Jose from…
Thank you to Luis for helping Jose from Blacklane with the luggage retrieval!
February 4, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Bookinglane got us taken care of
We had a situation that took place last minute that we needed to secure a nice ride for one of our surgeons. Bookinglane worked out great and the doctor couldn't have been happier. Bookinglane helped solve a problem when we were in a tight pinch.
January 29, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Bookinglane.com
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