Last minute flight cancellation ... late on a Wednesday evening. Took under 45 minutes to create an account, speak to a representative, secure a car and driver to load up to make a 4 hour trip arrivi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We asked Brian to make sure he did not arrive with our guest before a certain time. He so kindly responded and arrived exactly when we wanted him to. Brain has been our chauffeur several times for... See more
Company replied
Not only is the process of booking the ride itself is so easy and efficient, but the customer service is extremely responsive and timely. Our driver Jose went above and beyond to cater to the needs of... See more
Company replied
Had a wonderful experience using Bookinglane! I had to schedule last minute car service for clients in San Francisco during Super Bowl week and I wouldn't have been able to without Bookinglane. Their... See more
Company replied
Company details
- #16 of 25 best companies in Transportation Service
- #5 of 6 best companies in Limousine Service
- #2 of 4 best companies in Taxi Service
- #1 of 1 best companies in Transportation Escort Service
Written by the company
Bookinglane provides professional chauffeur and ground transportation services for airport transfers, corporate travel, major events, and private occasions. Designed for both individual travelers and large groups, the platform focuses on reliability, clear communication, and well-coordinated service from start to finish. Whether it’s executive travel, conference transportation, sporting events, concerts, or private gatherings, every trip is managed with attention to timing, discretion, and comfort. Experienced chauffeurs ensure a smooth and polished experience throughout the journey. Bookinglane offers a streamlined, click-and-go transportation solution that supports groups of any size — from executive sedans and SUVs to Sprinter Vans and charter buses. The focus remains on dependable service, professional standards, and a travel experience you can trust.
Contact info
447 Sutter St, 94108, San Francisco, United States
- +1(415) 384-5039
- info@bookinglane.com
- bookinglane.com
4.5
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My driver was great
My driver was great, punctual, and understanding of a little wait. Would definitely recommend to a friend and hire again.
April 20, 2026
Unprompted review
Reply from Bookinglane
Thank you so much for your wonderful feedback! We are thrilled to hear that your experience with Bookinglane was a positive one. Our chauffeurs take great pride in providing punctual, professional, and understanding service, and it is truly rewarding to know that came through during your journey. We look forward to being your trusted transportation choice again soon, and we appreciate your kind recommendation!
The driver was very sweet and kind
The driver was very sweet and kind. However in the past when we have booked and used Blacklane the drivers were dressed in suit coat and dress shirt and nice slacks. Professionally dressed. Our driver had a very nice car, but was in a t-shirt and jeans. The white crisp t-shirt was nice, but I was surprised by that and it turned me off a bit. That is the change between being owned by Uber and being independently owned by Blacklane.
April 15, 2026
Unprompted review
Reply from Bookinglane
Thank you for this thoughtful and honest review. At Bookinglane, we hold ourselves to a high standard, and feedback like yours is exactly what helps us stay accountable to that.
We're so glad your driver made a warm and kind impression, and we completely understand your surprise regarding the attire. Professional presentation is a core part of the Bookinglane experience, and we'll be sure this feedback reaches the right team.
We'd love to hear more about your experience so we can follow up properly. Please don't hesitate to email us at support@bookinglane.com with any additional details, and our team will be happy to assist. We truly appreciate your candor and hope to welcome you back soon.
Truly appreciate him he was the best…
Truly appreciate him he was the best thank you for your service
April 11, 2026
Unprompted review
Reply from Bookinglane
Thank you for taking the time to share your experience! We're delighted to hear our service exceeded your expectations. Reviews like yours remind us why we do what we do. We look forward to welcoming you back on your next trip!
Best regards,
Bookinglane
Richard was awesome
Richard was awesome! Courteous, helpful, very good driver and extremely pleasant to speak with!! Will definitely call again when in town.
April 9, 2026
Unprompted review
Reply from Bookinglane
Thank you for taking the time to share your experience! We're delighted to hear that Richard provided such an outstanding level of service. Professionalism, courtesy, and a pleasant demeanor are qualities we pride ourselves on across the entire Bookinglane team.
We will make sure Richard receives the recognition he deserves. We look forward to serving you again on your next visit!
Driver was fantastic
Driver was fantastic. On time, courteous — helped with the bags.
April 8, 2026
Unprompted review
Reply from Bookinglane
Thank you for sharing your experience! Punctuality, courtesy, and attentiveness are the standards we strive for with every ride, and we're pleased to hear our driver delivered on all fronts. We appreciate your support and look forward to serving you again with Bookinglane.
Couldn't recommend it more!
Not only is the process of booking the ride itself is so easy and efficient, but the customer service is extremely responsive and timely. Our driver Jose went above and beyond to cater to the needs of the passengers. He really exceeded all expectations and saved the day on multiple accounts. I really appreciate the entire Bookinglane team and will continue to use them for all future rides!!
April 7, 2026
Unprompted review
Reply from Bookinglane
Thank you so much for this wonderful review! We're thrilled to hear that your booking experience was smooth and that our customer service team was able to assist you promptly.
We'll be sure to pass along your kind words to Jose — he truly is a remarkable driver, and it's so rewarding to hear that he went above and beyond to take care of you and your fellow passengers. Stories like this remind us why we do what we do!
Your continued loyalty means the world to the entire Bookinglane team. We look forward to being your go-to for every ride ahead. Safe travels! 🚗
They accept payment and hold your…
They accept payment and hold your reservation as pending for days and then cancel the day before. Totally unprofessional service.
April 6, 2026
Unprompted review
Reply from Bookinglane
Thank you for your feedback, and we're sorry your experience didn't meet your expectations.
This reservation was affected by unusually high demand for a major event in the area. We want to clarify a couple of important points: your card was never charged — we only placed a temporary hold on funds, which was fully released when the reservation was cancelled. Additionally, the cancellation was issued more than 24 hours before your scheduled pickup, which we hope allowed sufficient time to make alternative arrangements.
We understand this was still frustrating, and we're always working to improve communication during high-demand periods. We'd welcome the chance to speak with you directly at support@bookinglane.com and hope to serve you better in the future.
Reply from Bookinglane
Thank you so much for the kind words! Punctuality is something we take pride in, and it's great to hear we delivered on that. We look forward to riding with you again soon!
Horrible business practices
Horrible business practices. I made a reservation 5 days before I needed a ride. The funds were immediately held on my card. My reservation was “pending” until the day before my reservation then my reservation was declined due to them being “overbooked”. How would they not know they were overbooked until the day before? The money will not be added back to my card for 3-5 more days!! Horrible experience and I DO NOT recommend!
March 28, 2026
Unprompted review
Reply from Bookinglane
Thank you for sharing your experience. We understand how frustrating it is to have a reservation cancelled close to your travel date, and we sincerely regret the inconvenience this caused you.
Overbooking situations, while rare, can occur due to unforeseen operational changes, and we recognize that discovering this the day before your ride is unacceptable. We are actively reviewing our reservation management process to prevent this from happening to other customers.
Regarding the held funds — we want to be transparent that release timelines are determined by your bank or card issuer, not by us. Once we cancel a hold, standard processing typically takes 3–5 business days on their end. We understand that does not make the wait any less frustrating.
We take this feedback seriously. If you would like to discuss your experience further, please reach out to our support team directly so we can document this properly.
Always a great experience
Always a great experience. The driver on Friday was friendly and I enjoyed chatting with him. Totally different experience later that day when I had to take an uber. Most importantly your drivers always take good care of my wheelchair and listen to me when I explan how to load my chair. Thank you!
March 13, 2026
Unprompted review
Reply from Bookinglane
We truly appreciate you taking the time to share your experience. It means a lot to our team and motivates us to keep delivering the highest level of service.
We look forward to assisting you again soon!
Driver was 15 minutes late
February 22, 2026
Unprompted review
Reply from Bookinglane
Thank you for taking the time to leave a review. We sincerely apologize for the delay — we know your time is valuable and a 15-minute wait is not the experience we aim to provide.
Unfortunately, traffic and road conditions can occasionally impact our drivers' arrival times, though we understand that doesn't make the wait any less inconvenient for you.
We'd love the chance to hear more about your experience. Please reach out to our support team directly and we'll do our best to make it right.
Highly recommend!
We had one sprinter van and one charter bus. Both drivers were fantastic and the service was top notch. The customer service was also extremely professional and efficient. I would highly recommend for others. Thank you so much!!
February 11, 2026
Unprompted review
Reply from Bookinglane
Thank you so much for the wonderful feedback! We’re really happy to hear that you enjoyed the service and that both drivers and our team made the experience smooth and professional. It truly means a lot to us that you took the time to share this, and we appreciate your recommendation. We look forward to working with you again!
Had a wonderful experience using…
Had a wonderful experience using Bookinglane! I had to schedule last minute car service for clients in San Francisco during Super Bowl week and I wouldn't have been able to without Bookinglane. Their communication was top notch and made everything so early, even with last minute instructions and location changes.
February 6, 2026
Unprompted review
Reply from Bookinglane
Thank you for your kind review! We’re glad we could support you during Super Bowl week and help make everything run smoothly, even with last-minute changes. We truly appreciate your trust and look forward to working with you again.
Beware, Scam!
Update: Just received a notification from Trustpilot regarding this company attempting to flag my review for defamation. Mind you, this is my truthful experience that I have dealt with and if it wasn’t for the company sending me reservation booking with my name, my information, for misuse - I would never have known they even existed. Mind you, this is extremely alarming for a company to send such private and invasive information as well as utilizing your credit card information for such “bookings”. So ask yourselves, how is this in ANY way defamatory? Shame on you.
Never have I ever heard of this company until this evening when I received an email confirmation of a so-called booking under my name, email address, old phone number (which is not in service) with booking from and to San Francisco airport. I doubt this company is real, this is all a scam and information phishing. I am gladly providing my brief experience with this so-called company here to warn others of their suspicious misuse of people’s information with their “bookings”.
January 20, 2026
Unprompted review
Reply from Bookinglane
We are not sure if this review is intended to refer to Bookinglane, but the statement that we are a “scam” is incorrect.
Not being familiar with a company does not make it illegitimate. Bookinglane is a registered business providing premium travel and chauffeur services globally, working with verified partners and serving real clients every day.
We have reviewed our records and cannot find any booking or reservation. As such, this review does not reflect an actual customer experience.
Great Experience
The driver was on time, helpful and friendly. A+++
December 22, 2025
Unprompted review
Reply from Bookinglane
Thank you for your feedback! We appreciate you choosing Bookinglane and look forward to serving you again.
The driver
The driver, Harut, made this experience the best. Very safe and skilled driver, immaculate car, but his kindness and caring personality made the trip memorable.
December 21, 2025
Unprompted review
Reply from Bookinglane
Thank you for sharing your experience! We’re glad to hear that the ride was safe, comfortable, and memorable. Providing professional service, immaculate vehicles, and a caring approach is what we strive for. We truly appreciate your feedback and look forward to serving you again.
Very informative and responsive leading…
Very informative and responsive leading up to trip. Not a regular visitor to NYC but they kept in touch and made it very easy for the pick up process at JFK.
Driver was professional and courteous !!!
Will definitely recommend and use again.
December 4, 2025
Unprompted review
Reply from Bookinglane
Thank you so much for sharing your experience! We’re really happy to hear everything went smoothly with your JFK pickup and that our team stayed in touch throughout your trip.
It means a lot to know you felt taken care of — that’s exactly what we aim for. We’ll be ready to welcome you again on your next visit to New York!
Warm regards,
Bookinglane
Reply from Bookinglane
Hi Alex,
We truly appreciate you taking the time to share your experience. It means a lot to our team and motivates us to keep delivering the highest level of service.
We look forward to assisting you again soon!
Warm regards,
Bookinglane Team
0/10 - Predatory and Unethical Business Practices
0/10 - Predatory and Unethical Business Practices
This was one of the most egregious examples of exploitative conduct I have ever encountered. After a week-long setup process, they called at 10:30 PM on a Tuesday—clearly timed to catch us at our most vulnerable. They ambushed us with undisclosed fees regarding the next morning, fully aware we were already committed with no alternatives. Exploiting our position, they unilaterally increased the price by $3,000 over the original quote. This is textbook price gouging and bad faith negotiation.
The misconduct continued when an unauthorized $87 charge appeared a week later for "gas fees" never mentioned in any prior communication. Their representatives were shockingly unprofessional and hostile when confronted. This company operates with complete disregard for transparency and ethical standards. I strongly urge anyone considering their services to look elsewhere—this was systematic exploitation, not merely poor service.
October 21, 2025
Unprompted review
Reply from Bookinglane
We’re sorry to hear about your dissatisfaction, though your review contains multiple factual inaccuracies that we would like to clarify.
Our records show that you first contacted us on October 15 for multi-day transfers from October 20–24. You initially confirmed one Sprinter Van and one Premium SUV for October 20–21, and only one Sprinter Van for October 22–24. You can refer to your original itinerary that was shared with us. On October 21, you requested to add another SUV for October 22–24. This addition was confirmed and billed at $1,048 total for all three days, not $3,000 as stated in your review.
To clarify, the additional charge was for an extra SUV that you specifically requested, not an increase in the original price or any form of price gouging. The rates remained consistent with your initial booking and were communicated transparently in writing before the service was provided.
The $87 charge mentioned was not a “gas fee,” nor was it unauthorized. It was a waiting time fee, properly billed to you via invoice in the same manner as all other charges — and you paid it in full. This fee applied only because your group exceeded the 15-minute complimentary waiting period by more than 45 minutes. We did not apply a waiting fee for the Sprinter Van, which carries a 3 hour minimum.
We understand that, given the last-minute nature of your multi-day reservation, some details may have been overlooked and not reviewed carefully in the documentation we provided. However, publicly making false statements and misrepresenting our company’s conduct is unacceptable.
All communications, reservation details, and invoices were properly documented and shared transparently. Your review contains statements that are demonstrably false and appear intended to harm our reputation.
We take integrity seriously and categorically reject any suggestion of unethical behavior. Our team worked diligently to accommodate several last-minute changes and ensure all transfers were completed smoothly. We stand by our professionalism and transparency, and consider this review to be a deliberate smear campaign rather than a fair account of the services provided.
Easy experience
Easy experience. Despite a flight delay Wilmer Salas was there. He offered to assist at baggage claim but I had only carry on luggage. Drive was quick and smooth. I will continue to use the booking for my LAX rides.
October 25, 2025
Unprompted review
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