Last minute flight cancellation ... late on a Wednesday evening. Took under 45 minutes to create an account, speak to a representative, secure a car and driver to load up to make a 4 hour trip arrivi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We asked Brian to make sure he did not arrive with our guest before a certain time. He so kindly responded and arrived exactly when we wanted him to. Brain has been our chauffeur several times for... See more
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Not only is the process of booking the ride itself is so easy and efficient, but the customer service is extremely responsive and timely. Our driver Jose went above and beyond to cater to the needs of... See more
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Had a wonderful experience using Bookinglane! I had to schedule last minute car service for clients in San Francisco during Super Bowl week and I wouldn't have been able to without Bookinglane. Their... See more
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Company details
- #16 of 25 best companies in Transportation Service
- #5 of 6 best companies in Limousine Service
- #2 of 4 best companies in Taxi Service
- #1 of 1 best companies in Transportation Escort Service
Written by the company
Bookinglane provides professional chauffeur and ground transportation services for airport transfers, corporate travel, major events, and private occasions. Designed for both individual travelers and large groups, the platform focuses on reliability, clear communication, and well-coordinated service from start to finish. Whether it’s executive travel, conference transportation, sporting events, concerts, or private gatherings, every trip is managed with attention to timing, discretion, and comfort. Experienced chauffeurs ensure a smooth and polished experience throughout the journey. Bookinglane offers a streamlined, click-and-go transportation solution that supports groups of any size — from executive sedans and SUVs to Sprinter Vans and charter buses. The focus remains on dependable service, professional standards, and a travel experience you can trust.
Contact info
447 Sutter St, 94108, San Francisco, United States
- +1(415) 384-5039
- info@bookinglane.com
- bookinglane.com
4.5
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I paid for a Meet and Greet but did not…
I paid for a Meet and Greet but did not get one. The chauffeur texted to let my daughter know he was at the airport, but she had to get her own bags and meet him outside on the curb. He then got lost driving her to the Disneyland Hotel and required us to find him directions. She did finally arrive safely.
September 27, 2025
Unprompted review
Reply from Bookinglane
Thank you for sharing this with us. We’re truly glad your daughter arrived safely, and we understand how disappointing it was not to receive the Meet & Greet service you expected. We’ve already refunded that fee, and we’re training with the chauffeur to make sure this doesn’t happen again.
We appreciate you bringing this to our attention and giving us the chance to improve.
— Bookinglane Team
Professional and friendly experience…
Professional and friendly experience through the Chicago traffic. On time and courteous, I’d recommend Bookinglane and our driver again and again.
September 18, 2025
Unprompted review
Reply from Bookinglane
Thank you so much for sharing this! We’re really happy everything worked out smoothly for you. Can’t wait to have you ride with us again! 🚘✨
Great communication with last min…
Great communication with last min changes. Both Richard and Alice were so amazing. Thank you!
August 19, 2025
Unprompted review
Reply from Bookinglane
Thank you so much for sharing this! We’re really happy everything worked out smoothly for you. Can’t wait to have you ride with us again! 🚘✨
Very good service
Very good service, prompt, efficient, and professional
August 11, 2025
Unprompted review
Reply from Bookinglane
Thank you for your feedback! We appreciate you sharing your experience and look forward to assisting with your next journey.
Reply from Bookinglane
Thank you for your feedback! We appreciate you sharing your experience and look forward to assisting with your next journey.
The transportation was reliable & safe
The transportation was reliable & safe! Our driver showed up early and got us to exactly where we needed to be.
July 26, 2025
Unprompted review
Reply from Bookinglane
Thank you, Mishelle! We’re delighted you enjoyed a safe and reliable trip with your chauffeur, arriving exactly where you needed to be. Providing seamless, comfortable service is always our priority, and we look forward to welcoming you again soon.
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Pro Drivers, Gorgeous Cars, and ON TIME
This was a truly perfect experience. I made my reservation last minute needing a 4:30am pickup to take my wife and me to LAX, about 45 miles. The driver showed up on time in a pristine car, he was alert (not like me) and super helpful. After our trip, he was waiting for us in the middle of the mayhem at the International terminal, he carried our luggage to the car like he was part body builder and part juggler, and then he expertly weaved through the insane traffic, getting us home safe and sound. A true superstar.
April 6, 2025
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
My driver was wonderful!
My driver was prompt, professional and friendly. Highly recommend him!!
Great communication, very clean car and I felt very comfortable with his driving over hwy 17.
Thank you!
March 3, 2025
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Dishonest practices. Lecturing their drivers on behalf of dishonest customers as they are the ones in control. Beware
They pay well to their drivers, but they quick to take the pay away. Didn’t work much with this company, and not planning on coming back. Punished my dispatch over a dishonest customer. Completely disgusting
They pay well to their drivers, but they quick to take the pay away. Didn’t work much with this company, and not planning on coming back. Punished my dispatch over a dishonest customer. Completely disgusting
P. S.
The fact that you have replied to my message only makes the situation look even worse. First lie is a “repeated lateness for meet and greet” - I only have one “meet and greet” pickup assignment with your company after which I decided that I’m not really interested working for a dishonest people. The app didn’t clearly display the instructions for the inside pickup. It only took me 5 minutes to get on the phone with the customer and figure the whole situation out. I walked in and I met the customer. I had no issues whatsoever communicating with my passenger and she was happy with my driving when I was dropping her off. Somehow, the dispatch contacted me after, notifying me that they are withholding my earnings from the ride. Not only, when I refused to pay them back, they started intimidating my dispatch about closing his account. After I covered my fee - they still closed my dispatch account, and they kept him out of work. Second lie, is that my ratings are self-assessed. Meanwhile, I’m a 7 year uber driver, with well over 13300 rides accomplished, and my rating is 5 stars - not 4.4 as your company’s. I have also done many rides on different platforms and I had 0 complains. So good luck. I wish you all the best.
February 12, 2025
Unprompted review
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Great
Great. They came 30 mins early. Very thankful. Great service. We only use them in Disney area. Thank you. Your the best.
February 14, 2025
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Super comfortable stress free ride to the airport
He was on time, gracious, and the car was so comfortable! Thank you!
February 13, 2025
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Driver didn't show up
Driver didn't show up. I attempted to call and text with no answer. I would not recommend! I will be ensuring I get a refund.
February 7, 2025
Unprompted review
Reply from Bookinglane
Hi Sharon,
We deeply regret the inconvenience you experienced with your reservation. We will ensure your refund is processed promptly, including any associated fees.
At Bookinglane, we are committed to providing reliable service, and we’re taking immediate steps to prevent such situations in the future. We appreciate your understanding and the opportunity to address this matter.
Best regards,
Bookinglane
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Car was very clean and comfortable
Car was very clean and comfortable. The driver was extremely nice and conversational.
January 11, 2025
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
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