Last minute flight cancellation ... late on a Wednesday evening. Took under 45 minutes to create an account, speak to a representative, secure a car and driver to load up to make a 4 hour trip arrivi... See more
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Review summary
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We asked Brian to make sure he did not arrive with our guest before a certain time. He so kindly responded and arrived exactly when we wanted him to. Brain has been our chauffeur several times for... See more
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Not only is the process of booking the ride itself is so easy and efficient, but the customer service is extremely responsive and timely. Our driver Jose went above and beyond to cater to the needs of... See more
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Had a wonderful experience using Bookinglane! I had to schedule last minute car service for clients in San Francisco during Super Bowl week and I wouldn't have been able to without Bookinglane. Their... See more
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Company details
- #15 of 25 best companies in Transportation Service
- #5 of 6 best companies in Limousine Service
- #2 of 4 best companies in Taxi Service
- #1 of 1 best companies in Transportation Escort Service
Written by the company
Bookinglane provides professional chauffeur and ground transportation services for airport transfers, corporate travel, major events, and private occasions. Designed for both individual travelers and large groups, the platform focuses on reliability, clear communication, and well-coordinated service from start to finish. Whether it’s executive travel, conference transportation, sporting events, concerts, or private gatherings, every trip is managed with attention to timing, discretion, and comfort. Experienced chauffeurs ensure a smooth and polished experience throughout the journey. Bookinglane offers a streamlined, click-and-go transportation solution that supports groups of any size — from executive sedans and SUVs to Sprinter Vans and charter buses. The focus remains on dependable service, professional standards, and a travel experience you can trust.
Contact info
447 Sutter St, 94108, San Francisco, United States
- +1(415) 384-5039
- info@bookinglane.com
- bookinglane.com
4.5
Excellent
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Executive Traveling International
This was booked for an executive in our company traveling here from Shanghai. I was very impressed with the service from our driver even before pick up. I was notified of a flight delay and called the driver to update him, but he had already been aware and communicated his plans for pick up as well as his location once he would arrive. The driver was very patient while my supervisor waited to get through customs and was very helpful from the very beginning of their interactions! My supervisor was highly impressed with the drivers positive behavior, careful driving, and wonderful communication during the trip. He was very happy with the accommodations, as was I! I will be using your services again whenever I can, and recommending you to as many others as possible. Keep up the amazing work!
November 14, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Drivers were excellent / Lacked communication
2 Drivers were excellent. Ron was great! Tried their best to help arrange for all guest to get into 2 vehicles when 3 were reserved.
When calling direct line, always went to voicemail. Communication took some time to get back, especially when we were waiting for the arrival.
I ordered a SUV (paid extra) and a town car came. Women on the phone told me they use both cars, but that's not what I reserved for my guests to be comfortable.
Third SUV that I reserved never came, I received a text 5 minutes after the pick-up time that they arrived.
Unfortunately for the executives traveling, I will not be using your service in the future. I have worked with many car services and my advice would be to have more communication via text and email, and to arrive 10 minutes before pick up time.
November 6, 2024
Reply from Bookinglane
Hi Michele,
Thank you for sharing your feedback with us. We’re glad to hear that two of our chauffeurs, including Ron, provided a positive experience for you and your guests. We take all feedback seriously as we continually strive to improve our services.
We regret that there were challenges with the communication for your third chauffeur. Our chauffeurs are committed to arriving early as part of our professional standards, which is why the third chauffeur arrived 30 minutes before the scheduled pick-up and reached out to the passenger via text immediately. Unfortunately, they received no response and had difficulty reaching you on the contact number provided, which appears to have been different from the one you used to reach dispatch. Our dispatcher was also attempting to locate the third chauffeur at that time to ensure timely service.
Regarding vehicle preferences, we aim to meet specific requests, though in rare situations adjustments may be made based on availability. We apologize if this did not meet your expectations and for any inconvenience caused by these adjustments.
We understand your comments about communication preferences and are always exploring ways to enhance our response time and availability. Our team will review your suggestions, particularly regarding text and email updates, as we work to strengthen our communication practices.
Thank you once again for your constructive feedback. We wish you and your executives all the best in future travels, and we appreciate the opportunity to have served you.
Best regards,
Bookinglane Team
Failure to pick up on return trip
The initial pickup from the airport went well. On the way from the airport, the driver assured me they would have a driver for my early return trip back to the airport. However, no one showed up for my return trip to the airport. I had to take a taxi instead. I texted the driver with no response. A refund for the return part of the trip should be granted.
September 21, 2024
Unprompted review
Reply from Bookinglane
Dear Customer,
Please accept our apologies for any inconvenience caused. We conducted an investigation but were unable to find details about your trip. To help us resolve this issue as quickly as possible, could you please provide us with more information, such as the reservation number, by emailing us at info@bookinglane.com?
Sincerely,
Bookinglane Team
Smooth Ride / Great Service
Our driver Claudia was very nice and provided great information about the area.
September 3, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Driver was friendly and patient
August 23, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Easy and convenient
We loved the ease of booking and the incredibly knowledgeable and helpful people we worked with while traveling.
August 16, 2024
Reply from Bookinglane
Thank you for your wonderful review! We're thrilled to hear that you found the booking process easy and our team helpful and knowledgeable. It's always our goal to provide a seamless and enjoyable experience for our travelers. We look forward to serving you again on your future travels!
I was told there was going to be a $58…
I was told there was going to be a $58 charge for additional wait time. However, upon reviewing my bill, I noticed a $78 charge. I wish I could show a screenshot to prove my point. Unfortunately, I do not recommend this car service.
August 17, 2024
Unprompted review
Reply from Bookinglane
Dear Katie,
Thank you for sharing your feedback. We apologize for any inconvenience this situation may have caused.
The quoted hourly rate for the chauffeur service was $58. However, according to the time logs and text exchanges, the waiting time extended beyond the initial hour while you were at the salon. Consequently, the final charge was adjusted to $78, reflecting the pro-rated rate for the additional waiting time.
We understand this may not have been clear initially, and we regret any dissatisfaction. Please know that waiting time is billed as per our service policy, and we aim to be transparent in all charges.
If you have any further questions or concerns, please feel free to reach out.
Best regards,
Bookinglane team
Excellent flexibility and communication…
Excellent flexibility and communication regarding a change in time, excellent driver.
August 9, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
This was a wonderful experience
This was a wonderful experience. It was last minute and they came through. I did ask for an infant seat and they brought a booster so that was unfortunate. He was very apologetic and incredibly kind. Hopefully they won’t make that mistake again but all in all it was truly a great experience.
August 1, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Used you for a long distance ride…
Used you for a long distance ride service. First time I submitted no one responded and it just timed out. Second time worked ok. Contact was made and driver was on time and professional.
July 24, 2024
Reply from Bookinglane
Thank you very much for your feedback and for choosing our service. We apologize for the inconvenience you experienced with your initial submission. The reason your first reservation didn't go through was that it was submitted around 3:00 am, only 40 minutes prior to the pick-up time for an interstate ride.
We're glad to hear that your second attempt went smoothly and that the driver was punctual and professional. We are constantly striving to improve our services and appreciate your patience.
If you have any further comments or need assistance in the future, please do not hesitate to reach out.
Great service provided.
The car was immaculately clean. The driver was friendly and kept in communication with me while our flight was delayed.
July 17, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Great chauffeur service, easiest booking process, best customer support
I can't say enough about the awesome experience I had. I reserved a pickup from SFO, and despite my flight being delayed, my chauffeur was already aware thanks to Bookinglane's flight tracking system. My chauffeur, Sam, was on time and promptly texted me about his arrival. He sent detailed instructions on where to meet him and then helped with my luggage. We had the most pleasant conversation. Also, their customer support is very helpful. Definitely recommend and will use their services again!
July 9, 2024
Unprompted review
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Great service and communication
Great service and communication. Clean car. Would definitely use again
July 12, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Exceeded expectations
Prompt. Polite. Clean. Accommodated a challenging, last minute request.
July 7, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
No one picked me up
No one picked me up. I will never use your company again. I am thankful that I did get a complete refund for my credit card company.
July 5, 2024
Excellent
Driver was waiting for us at the airport and communication up to that point was excellent. Highly recommend.
June 13, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Surprise £18 Additional parking charge…
We paid a premium and then had to pay additional parking when we were on time and this should in our opinion be included
June 13, 2024
Reply from Bookinglane
Hi Steven,
Thank you so much for your feedback, it’s very important to us. Please accept our apologies for any inconvenience. We understand that you may be disappointed, but the additional charge was applied by the driver based on his receipt, including the credit card processing fee. If you have any questions, feel free to email us at info@bookinglane.com.
Best regards,
Bookinglane team
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