Bookme.Pk Reviews 72

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I booked a bus ticket from Karachi to Sadiqabad for 13 March 2026 but on the given day, when I called the bus service provider to confirm my booking, they told me that they have no connection with Boo... See more

Rated 5 out of 5 stars

I book a car on their app from London for my Karachi stay of one week. They provided excellent service good car with good driver and in my opinion it was cheaper than having a taxi every time for you... See more

Rated 2 out of 5 stars

bookme.pk I booked deawoo express ticket from bookme.com on 07th november i made my payment through UBL and money was deducted from my account i called bank helpline and told this problem they said u... See more

Rated 5 out of 5 stars

My experience with this app has always been great. The feature of credits points, game credits are the great source to get more discounts through this app. THeir support team is the best. My full reco... See more

Company details

Written by the company

Getting a bus or airline ticket has never been a hassle-free task in Pakistan. Whether you had to drive to a bus terminal, go to a travel agent to book your ticket in advance or stand in long queues, it was always time-consuming. Until we stepped up with the idea to digitize ticket bookings for the country. Bookme, through its e-ticketing system has made these processes quick and easy. Our user-friendly application and website allow customers to browse through all available options and book their tickets in a few simple clicks. Bookme is Pakistan's leading e-ticketing platform and is facilitating a massive customer base every day. Apart from bus and air tickets, our platform allows users to book movie tickets, hotels, car rentals, train tickets, event passes, tours, and even vacation packages. No more long queues. Just download the mobile application or visit the website for fast booking and leverage our exclusive discounts.


Contact info

3.1

Average

TrustScore 3 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bus Dropped and no Refund yet

I booked a bus ticket from Karachi to Sadiqabad for 13 March 2026 but on the given day, when I called the bus service provider to confirm my booking, they told me that they have no connection with Bookme. I called Bookme and they told that they are sorry and they will refund my ticket. But till now I have not received my refund yet despite calling them many times. Apart from creating a panic situation for the customers by informing them about last minute cancellations, they are not even taking the refund process seriously. This is the worst experience I had while booking ticket.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience with…

I had a very bad experience with Bookme. Its been 6 months they haven't refund my amount against my booked ticket. The Airline had cancel its flight as I purchased ticket from bookme, they have bound to refund my amount but till now I haven't recieved it yet

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing and unreliable…

Very disappointing and unreliable service.
I booked my tickets 5 days in advance and received a booking confirmation from Bookme. Booking reference number is AXBM66031142787. However, on the day of departure, when I called the bus operator to confirm timing, I was shocked to be told that my tickets were never confirmed.

Bookme never informed us about this issue. When I contacted their support, they admitted that the tickets were not confirmed by the bus operator, yet no notification, call, or message was sent to us beforehand.

This caused unnecessary stress, last-minute panic, and completely disrupted our travel plans. What is the point of a “confirmation” if it doesn’t actually secure the seat?

Extremely unprofessional handling and zero accountability. I would not recommend relying on Bookme if your travel plans are important.

December 29, 2025
Unprompted review
Bookme.Pk logo

Reply from Bookme.Pk

Can, you please share you details, so that we can check with the relevant department and update you on this. Thanks

Rated 1 out of 5 stars

Pathetic experience

❌😡

They entertain bus stands like Bahawalpur Express. I booked tickets from Bookme with Bahawalpur Express. The departure was of 8 am, but they delayed it for 2 hour and said, we have to make delay due to smog. But actually they were trying to make a deal with Skyways Express to take passengers from them.

Pathetic experience 😡❌

Edition:

They have been stopping in local areas to pick and more passengers.

Request:

Please remove them from listing.

December 20, 2025
Unprompted review
Bookme.Pk logo

Reply from Bookme.Pk

Can, you please share you details, so that we can check with the relevant department and update you on this. Thanks

Rated 5 out of 5 stars

Good Staf

Nice services Booking change krwani thi meny to kaffi acha staff hai inka cooperative thy or fooran krdiya,

December 4, 2025
Unprompted review
Bookme.Pk logo

Reply from Bookme.Pk

Thanks, it means a lot to us

Rated 2 out of 5 stars

Avoid if you value your time and money.

I booked 5 RoadMaster seats for 30 Nov (PKR 14,911). RoadMaster cancelled the trip themselves, and I had to apply for a refund through BookMe since they were holding the payment.

The refund did eventually come through, but only after an unnecessarily long delay with no proactive updates or acknowledgment along the way. It shouldn’t take this much effort to get money back for a service the provider cancelled.

Glad the payment was finally received, but the experience was frustrating and customer communication needs serious improvement.

November 30, 2025
Unprompted review
Bookme.Pk logo

Reply from Bookme.Pk

Hi Rana Ehsan,

We’re truly sorry for the inconvenience you had to face due to the bus trip cancellation. Refunds for such cases are normally processed within 2–3 working days, and we understand the delay caused frustration.

We have checked with the relevant department, and your refund has now been successfully transferred. Thank you for your patience, and we appreciate you bringing this to our attention.

If you need any further assistance, we’re here to help.

Rated 1 out of 5 stars

worst experience ever

worst experience ever

September 2, 2025
Unprompted review
Bookme.Pk logo

Reply from Bookme.Pk

We’re really sorry to hear about your bad experience and truly apologize for the inconvenience caused. Could you please share a bit more about the issue you faced, along with your booking details? This will help us check with the relevant department and get back to you with the solution.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look